Pathways to Success State Board Theory Review

describing your recommendations in a clear, detailed way so that your guest understands

Supplies used in daily salon operations

being respectful of others, ethical and honorable are traits of

individuals hired and compensated by a company to provide services

an agreement between you and your employer that states if you decide to leave a salon

what is the strategy to use so that your guest returns within a specific time for next service

shampoo and conditioner your guest purchases to maintain their style at home

an organized system to track all business transactions and expenses

showering, brushing your teeth and shampooing your hair are all examples of

gaining new guests through word of mouth recommendation

the movement and position of your body is a communication skill

a document that the employer provides that give specific information about a job

budgeting, employee management, inventory and purchasing are necessary skills

your personal assessment of self worth

moral standards that guide a person's conduct

keeping and using a cancellation list and the perception it creates for your guests

all people in the cosmetology field wearing bright, vibrant haircolor is an example of

The money a typical guest spends on services and products during a salon visit

important skill that will affect your retention, referrals and rebooking

what is an arrangement in which two or more parties agree to share all costs, profits, etc

an image or trademark that represents you or your business

connecting with potential guests in a social setting

the guest's name and contact information with original requested time and date of appointment

a policy purchased to protect from risk of loss

when a stylist rents space in an existing establishment and independently generates revenue

using verbal and non verbal cues to show you are interested in the conversation

this is required when seeking financial assistance to open your salon.

marketing to your desired demographic

scheduling guest's next appointment while they are still at your station

finding solutions to your guest's concerns and developing a mental image of guest expectations

running late, deadlines or personal issues can be demanding situations that can cause what?

the steps you take to ensure your guest always leaves with a positive impression

what communication uses body gestures and eye movement to send and receive information

certain regulatory agencies and taxing laws require that you maintain correct

marketing can include which type of communication

Percentage of total dollars you receive from services and retail

identify the open ended questions

recommending that your guest adds some highlights to their existing hair color

pictures of your best work, awards, certificates displayed in an album or electronic folder

benefits of guest retention include growth of paycheck, job security and what?

a form of ownership by a group of people that requires the highest level of legal consideration

paraphrasing uses your

to set, monitor, achieve a personal and organizational end point within a specific time frame

an individual who has total responsibility for all profits and losses in a business

a document that provides details of your work history, education and qualifications