You find out the meal a restaurant customer ordered has sold out. What should you do?

Offer a comparable dish, a discount, and an apology.

Why should an employee wear safety glasses on a shop floor at a manufacturing plant?

Safety glasses should always be worn on the shop floor.

Li is asked to pick the best contractor for a job. What process does he use to narrow choices?

Evaluate all factors needed and select based on these.

The new work computer you've been issued is not functioning properly. What do you do first?

Check the operating manual to try to troubleshoot.

Co-workers Shauna and Ashley have argued. Ashley is now opening insulting to Shauna.

Shauna should report Ashley to the human resources manager.

An employee BEST shows their commitment to lifelong learning by

attending conferences to gain new industry related knowledge

Your manager repeatedly uses inappropriate language that makes you uncomfortable. You should

Remain calm and report the problem to the manager's boss.

You notice a fellow employee is having great difficulty carrying a section of pipe.

You assist your peer in carrying the long sections of pipe.

An older man with tattered clothes enters your computer sales store. How should you greet him?

Greet the customer and ask if he would like assistance.

Why do employers prefer professional references over personal ones?

Personal references tend to be biased.

Why is having diversity in a company staff a good idea?

There is a broader range of talents, skills, and creativity.

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Duplicate of 21 New Workplace Readiness Skills Sample Questions

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Questions 19

Answers

1
Max is asked to send a final inventory report to a project manager. What format should he use?
Word
Excel
Email
PDF
2
Which of the following is appropriate for a formal greeting during a presentation?
Let's get started.
Be seated.
Welcome.
Listen up.
3
A civically responsible employee knows how the government works and that the legislative branch
enforces the laws.
assesses the laws.
evaluates the laws.
makes the laws.
4
You find out the meal a restaurant customer ordered has sold out. What should you do?
Offer a comparable dish, a discount, and an apology.
Make sure the customer knows this will NEVER happen again.
Ask the head chef to come out and apologize profusely.
Have the manager deeply discount the entire party's meals.
5
Justice told his boss he would finish a report by Friday. Following through is an example of
honesty
reliability
problem solving
resourcefulness
6
Why should an employee wear safety glasses on a shop floor at a manufacturing plant?
Safety glasses should always be worn on the shop floor.
All global companies suggest employees wear safety glasses.
Most employees wear safety glasses as a safety precaution.
It is the ethical thing to do and therefore morally correct.
7
Li is asked to pick the best contractor for a job. What process does he use to narrow choices?
Ask a coworker for their input and choose by his rationale.
Select the contractor who is most affordable.
Evaluate all factors needed and select based on these.
Select the contractor closest in distance to job site.
8
Which of the following is NOT a type of web browser?
Google Docs
Google Chrome
Mozilla Firefox
Internet Explorer
9
The new work computer you've been issued is not functioning properly. What do you do first?
Tell your co-worker about the problem and ask for help.
Inform the IT department about the computer problem.
Email a friend who is an IT expert and seek assistance.
Check the operating manual to try to troubleshoot.
10
Co-workers Shauna and Ashley have argued. Ashley is now opening insulting to Shauna.
Shauna should write an email to her parents asking for help.
Shauna should ignore Ashley, but make sure her peers know.
Shauna should report Ashley to the human resources manager.
Shauna should let the behavior go and hope it improves.
11
An employee BEST shows their commitment to lifelong learning by
spending time at work completing college class assignments
researching how to do difficult tasks in the workplace
offering fellow employees assistance on the job
attending conferences to gain new industry related knowledge
12
Your manager repeatedly uses inappropriate language that makes you uncomfortable. You should
Join in with the use of inappropriate language to fit in.
Ask the manager to stop speaking in an inappropriate way.
Remain calm and report the problem to the manager's boss.
Directly confront the manager about the situation.
13
You notice a fellow employee is having great difficulty carrying a section of pipe.
Stay on your job assignment all day.
You assist your peer in carrying the long sections of pipe.
Tell someone else to help this employee.
Stop doing your assigned task.
14
When writing to Sally Smith, a potential new customer, what is the best way to begin an email?
Hello Sally Smith!
Dear Ms. Smith,
Dear Madam or Sir:
Dear Mrs. Smith,
15
An older man with tattered clothes enters your computer sales store. How should you greet him?
Ask the customer to look at the posted dress code and leave.
Greet the customer and ask if he would like assistance.
Wait until the customer approaches you and then handle it.
Inform the customer of available lay-away plans.
16
Why do employers prefer professional references over personal ones?
Professional references tend to be more intelligent.
It is illegal to provide personal references.
Professional references are biased.
Personal references tend to be biased.
17
Which of the following helps a farm worker decide what to do each day?
The tasks most enjoyed
The customers' complaint log
The daily work plan
The work your peers do first
18
Why is having diversity in a company staff a good idea?
It creates a homogeneous work ethic.
There is a broader range of talents, skills, and creativity.
It meets the quota for minority cultures.
The work environment will be more ethical.
19
I work 41 hours and make $12/hr. Overtime (over 40 hrs.) is paid at time and a half. My pay is
$498
$508
$412
$396

Duplicate of 21 New Workplace Readiness Skills Sample Questions Flashcards | StudBud