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CM2 Flashcards | StudBud

CM2

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Questions 10

Answers

1
When offering constructive criticism, it should:
provide multiple comments
provide helpful information to the receiver
contain only answer to specific quesitons
address unrelated topics
2
Which is a characteristic of an effective team leader?
showing favoritism
dominating meeting time
listening to everyone's opinion
controlling actions of others
3
One of the purposes of the Family Medical Leave Act is for an employee to:
drive teenagers to appointments
care for a new baby
share a job
look for a job
4
What is true about a person's first job?
Teaches him/her skills that will be useful in other occupations
Meets college admissions requirement
Provides the only way to get a more desirable job
Keeps him/her from achieving something else
5
Turning a conflict over to a third party when those involved cannot agree on a solution is:
arbitration
etiquette
creative thinking
evaluation
6
This act was passed in 1967 and prohibits discrimination against people between forty and seventy years of age.
COBRA
Age Discrimination Act
Rehabilitation Act
Americans with Disabilities Act
7
Which statement characterizes democratic leadership? Edgar:
makes all the plans and then delegates
works with the team to accomplish tasks
assigns tasks and then stands back while they are done
makes decisions without group input
8
When talking on the phone at work, it is appropriate to:
immediately place the caller on hold
eat or drink quietly
chew gum quietly
speak clearly
9
Using all capital letters in an e-mail message is the same as what oral communication?
crying
shouting
whispering
laughing
10
When should a worker seek mediation/arbitration?
As soon as the conflict begins
When the conflict cannot be easily solved
Before any communication efforts are made
After the conflict has been solved