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Administrative Procedures NCCT Prep Flashcards | StudBud
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Administrative Procedures NCCT Prep
Administrative Procedures NCCT Prep
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#CharterCollege #NCCTPrep
Flashcards
35 cards
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Questions
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Answers
1
The reason for clearly marking an allergy in a patient's chart is that:
It is dangerous to the providers
It is closely related to drug therapies
It is infectious
It is dangerous to the patient
2
All of the following are considered a tort
except
:
Invasion of privacy
Breach of contract
Abandonment
Assault and battery
3
In communicating with patients which of the following is
not
the role of the medical assistant?
Observing
Listening
Advising
Responding
4
When a shipment of supplies is received, the supplies should be checked against the:
Enclosed packing slip
Invoice
Inventory
Requisition slip
5
A patient calls to cancel an appointment. This should be noted by:
Sending a letter and confirming the cancellation
Writing "Cancelled" in the appointment book
Documenting the cancellation in the patient's chart
All answers are correct
6
Most experts agree that the EMR system will help reduce medical errors
True
False
7
Poor eye contact is an example of:
Silence
Nonverbal Communication
Verbal Communication
Therapeutic Communication
8
Which of the following is objective information?
Medical insurance
A high blood pressure reading
Previous illnesses
Health habits of the patient
9
Scheduling patients with the same medical complaints on the same day is:
Modified wave booking
Grouping scheduling
Wave booking
Double booking
10
Which of the following patients would require a legal agent to consent to surgery?
A 65-year old man with diabetes
A 21-year old woman for elective surgery
A 15-year old child for an immunization
A 17-year old married woman
11
Psychological behaviors that protect a person from shame and guilt are called:
Cultural Differences
Defense Mechanisms
Language Barriers
Therapeutic Techniques
12
Which is
not
an element of the communication process?
Source
Noise
Message
Receiver
13
Which is
not
a criterion for establishing negligence?
Direct cause
Damages
Dereliction of duty
Informed consent
14
The initial report for a Worker's Compensation claim should be filed:
after the patient requests it
immediately after the initial visit
after the patient is discharged
after a diagnosis is established
15
Which subjects cannot be discussed in a job interview?
Previous terminations of employment
Your plan for childcare
Work history
Religious beliefs
16
The "P" component in SOAP charting includes:
The provider's plan for medication prescribed
The provider's examination
Measurable signs and vitals
The patient's symptoms
17
The Medical Assistant's signature on an informed consent form means that the MA:
Verified the patient's signature
Verified the physician's signature
Answered any of the patient's questions
Explained the procedure to the patient
18
Which is correct for an inside address?
Roberts, David, M.D.
Dr. David Roberts, M.D.
Dr. David Roberts
David Roberts, M.D.
19
Which of the following should be included in a section of the office policy manual?
All answers are correct
Employee evaluations
Confidentiality
Tardiness and absenteeism policies
20
Patients are most likely to remember instructions when:
The most important information is given first
The instructions are detailed
Medical terms are used
The instructions are given verbally
21
Advantages of the EMR system include:
Ability to see more patients in a day
More than one person can be in a patient's chart at one time
Costs of training employees
Costs of implementation
22
A commitment or obligation to act in a certain way is a(n):
Duty
Beneficence
Ethic
Veracity
23
Training that is conducted in the workplace is called:
Seminar
Supervision
Team meeting
In-Service
24
When communicating with a hearing-impaired person:
Use medical terms
Speak loudly
Speak naturally
Do not maintain eye contact
25
Which of the following telephone calls from a patient should not be charted?
A request to change an appointment time
A medication refill request
A request for a referral to a specialist provider
The patient's report that symptoms have disappeared
26
If a patient calls to cancel his/her appointment the Medical Assistant must:
All answers are correct
Immediately offer a new appointment
Express regret
Discourage cancellations sternly
27
What information is needed to matrix the appointment book properly?
Hours for walk-in patients
Times to schedule routine physicals
Patient preferences for appointment times
Hours of hospital rounds
28
A lack of feeling, emotion, interest, or concern is a defense mechanism called:
Compensation
Projection
Denial
Apathy
29
SOAP is an acronym for:
Source-oriented medical records
Problem-oriented progress notes
Traditional medical records
A medical assistant society
30
The reason for requesting feedback when communicating with patients is to determine whether:
they have a hearing problem
they understand what is being said
they are mentally alert
they are cooperative
31
Which of the following is
not
included in a memorandum?
Subject
Date
Complimentary close
Writer's name
32
Which is true of the medical record?
If it was not charted it was not done
All answers are correct
The patient owns the information
The physician owns the record
33
Rendering care to a patient without consent could result in a charge of:
Battery
Slander
Libel
Abuse
34
The federal government policy that sets standards for electronic transmission of PMI is:
HIPAA
OSHA
DEA
CLIA
35
Which of the following is demographic information included in a medical record?
History of present illness
Date of birth
Medication refill requests
Laboratory and imaging reports