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Duplicate of VCE Business Management Exam Revision
Duplicate of VCE Business Management Exam Revision
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#Business #Management #Exam
Flashcards
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Questions
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Answers
1
A business that is owned by a minimum of two and maximum of 50 is
public listed company
sole trader
social enterprise
partnership
2
Leadership is the process of...
negatively influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
3
On the job training is...
learning skills whilst working
more costly due to fees
at a specialised training institution
monitor the performance of employees
4
The resources used in the process of production are...
equipment
materials
inputs
outputs
5
Which of the following is a characteristic of a service business?
produces an intangible output
always owned by Jim's
inputs are usually more physical
output can be stored
6
Rate of staff absenteeism measures...
proportion of staff leaving the business
percentage of staff retiring
percentage of sick people in the workplace
proportion of staff that don't turn up for scheduled work
7
Lock & Latham's motivation theory is based on
training and development
career advancement
goal setting
four drives
8
Kurt Lewin developed the 3 step change model and which other theory
generic strategies
four drives theory
force-field analysis theory
goal setting theory
9
Which participant in workplace relations is in the internal environment?
trade unions
employer associations
employees
fair work commission
10
Management by objectives involves...
giving feedback to employees after appraisal
deciding on strategies to achieve business objectives
setting employees objectives that align with overall goals
establishing the mission and vision statement
11
Software that controls the production processes is...
computer aided design
computer integrated manufacturing
robotics
computer aided manufacturing
12
According to Porter, the most successful businesses implement:
both strategies, to help maximise their chances of success.
the strategy that suits their business circumstances.
the differentiation approach.
the cost leadership strategy.
13
Three types of performance related pay are:
bonuses, share plans and recognition
pay increases, commissions and a day off
pay increases, bonuses and career advancement
pay increases, bonuses and commissions
14
A sole trader business has unlimited liability (T/F)
true
false
15
Lock and Latham's five principles of goal setting are...
easy, specific, improvement, measurable, quick
specific, measurable, achievable, relevant, time-bound
clarity, feedback, commitment, task complexity, challenge
clarity, creative, safe, teamwork, feedback
16
A business that is more attractive supplier of a product has...
leadership
competitive advantage
competitors
delegating
17
KPIs should be analysed
prior to change being implemented
prior to and following change implementation
following change implementation.
on an annual basis
18
A series of checks throughout production to ensure output meets predetermined standards
quality assurance
lean management
total quality management
quality control
19
Which strategies can be used to address the level of staff turnover?
motivation, training, management styles
training, waste management, motivation
training, quality management, technology developments
motivation, lean production, economies of scale
20
If number of sales increased by 10% but net profit figures decreased by 5%...
customers are dissatisfied with the product
staff are dissatisfied with the business
staff have increased their efficiency
resources are not being used efficiently
21
Good workplace relations requires management to...
remove employees who complain about their working conditions
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
allow employees to have whatever they request
22
The output of a service business is tangible (T/F)
false
true
23
Which quality strategy is great for promoting on a product label?
lean management
quality control
quality assurance
total quality management
24
Which of the following is a stakeholder from the external environment?
shareholders
directors
management
customers
25
One advantage of investment in training is:
benefits the business by improving the skills of employees
takes employees away from their usual activities at time
time consuming
employee might leave the business after training investment
26
Which management style suits a business that is losing money and is considering redundancies?
laissez-faire
persuasive
participative
autocratic
27
Manipulation can be best described as...
providing support to employees
rewarding people to go along with your plan
forcefully attacking someone you don't like
devious action to get someone to do what you want
28
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of customer complaints
Net profit
Number of workplace accidents
Rates of staff absenteeism
29
Which of the following is a characteristic of a manufacturing business?
produces intangibles
produces tangibles
produces services
cannot store the output
30
Maslow's hierarchy of needs are..
physiological, safety, social, esteem, actualisation
money, friendships, job security, goal setting, commission
food, shelter, cognitive development, OH&S, teamwork
autocratic, persuasive, consultative, participative,
31
Level of staff turnover...
measures staff leaving the business who need to be replaced
measures staff leaving the business for lunch
indicates the level of staff satisfaction
indicates how safe a workplace is
32
'The Big Issue' magazine is an example of a...
social enterprise
private limited company
government business enterprise
public listed company
33
Utilising lean management principles will speed up operations and reduces waste (T/F)
true
false
34
Which management style involves gaining trust and support through providing reasons?
persuasive
participative
autocratic
laissez-faire
35
The unfreeze sage of Lewin's Three Step Change model may include...
providing training
empowering action
evaluating the effectiveness of the implemented change
creating the need for change
36
How many needs in Maslow's hierarchy?
6
5
4
3
37
Which of the following is a disadvantage of off-the-job training
professional help
costs less with no fees
more expensive with fees
employees are familiar with environment
38
Which strategy best addresses objectives relating to the level of wastage?
expanding into overseas markets
review the recycling system in operations
training program for staff in retail sales
holding family day celebrations
39
Net profit figures is best described as...
the total production of a business
total revenue of a business
total revenue less expenses
total sales of a business
40
Which statement best suits laissez-faire management style?
employees assume total responsibility for making decisions
manager unites with staff to make decisions together
manager consults with employees before making decisions
manager attempts to sell decisions to staff
41
What management style TELLS staff what decisions have been made, with no staff input?
persuasive
consultative
autocratic
participative
42
Workplace relations is a key responsibility in which department?
operations
finance
human resource management
marketing
43
Lawrence and Nohria's 4 drives are:
money, learning, frienships, threats
acquire, bond, learn, defend
fitting in, career, advancement, comprehending, money
achievement, training, motivation, defending
44
Examples of voluntary termination include...
resignation, dismissal, retirement
retirement, retrenchment, dismissal
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
45
The three levels of planning include...
internal, external, macro
send, receive, feedback
high, medium, low
strategic, tactical, front-line
46
Growth in the rate of productivity indicates...
the business is using resources more efficiently
the business is using resources less efficiently
the business has lost market share
the business is using more input to produce fewer output
47
A similarity between quality control and quality assurance is...
both involve checking of product against standards
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
both speed up the production process
48
Percentage of market share is calculated by...
subtracting expenses from revenue
dividing a business sales by total industry sales
subtracting a business total sales from industry sales
dividing total profits by total expenses
49
360 degree feedback is an approach that is used within...
employee self evaluation
management by objectives
employee observation
all of the above
50
Maslow, Lock & Latham and Lawrence & Nohria developed theories to...
implement change
improve motivation
improve operations
increase profit
51
Quality control is a system so a business achieves set standards in production
false
true
52
Which of the following is
NOT
an advantage of robotics in operations?
accurate repetition of tasks
increased speed of production
maintenance costs
perform specialised tasks
53
The operations manage area is responsible for...
installing and maintaining computers
the marketing mix
production of goods and services
the financial aspects of the business
54
Which of the following is
not
a learning organisation discipline?
mental models
systems thinking
personal mastery
communication
55
An appropriate strategy to respond to an increase customer complaints is...
lean management
re-deployment of resources
quality management
front-line management
56
An increase in number of customer complaints can indicate...
increase in customer dissatisfaction
improvements in staff morale
increase in productivity
improvements in quality
57
An automated production line is best when producing a variety of custom items
false
true
58
Which of the following is not an example of a tangible good
bread
car
nbn
clothing
59
Change always results in positive outcomes for stakeholders (T/F)
true
false
60
Termination is...
sacking an employee as there is not enough work for them
the ending of employment of an employee
quitting the job
when an employee decides to leave the labour force
61
Who is responsible for coordinating activities from acquiring employees to their termination?
sale and marketing manager
employees manager
human resource manager
operations manager
62
A business that has 'pty ltd' in it's name is...
sole trader
trust
public listed company
private limited company
63
Which is
not
a management skill?
forecasting
delegating
planning
communicating
64
Which of the following is not a commonly used technique for carrying out appraisals?
essay method
comparison method
management by objectives
critical incident method
65
Four low risk strategies to overcome employee resistance are...
empowerment, incentives, intimidation, support
communication, threat, empowerment, support
empowerment, support, communication, incentives
communication, empowerment, bribes, ice cream
66
What is one responsibility of employers regarding workplace relations?
transition issues
represent employees to create an award agreement together
good faith bargaining
setting the minimum wage
67
A benefit of managing waste is...
reduced staff absenteeism
improved quality
improved technology
improved efficiency
68
Real corporate culture can be seen in...
behaviour
policies
slogans
objectives
69
Which of the following are the principles of total quality management?
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
70
In order for an EBA to be approved by the Fair Work Commission, it must:
Not Include unlawful terms
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
All of the above
71
Which management style involves managers uniting with staff to make decisions together?
participative
consultative
persuasive
autocratic
72
An advantage of computer aided design is
faster modification of products
requires ongoing training
encourages creativity
up front costs
73
Which of these is not an element of corporate culture?
values and practices
symbols
rituals and celebrations
human resource management
74
Personal mastery does
not
involve...
developing the ability to focus energy
developing competence and skills
looking objectively at one-self
controlling subordinate staff members
75
Change only affects internal stakeholders (T/F)
true
false
