HR FINAL

The belief that all members of a particular group are the same is known as a

Which is an example of a critical incident that would be recorded in the manager’s communication log?

training strategy- trainee combines, demonstrates chunks of instruction or steps in a job task that have already be

foodservice employee appears ill, but has NOT reported the illness to management. manager investigates, complies with

Posting a notice about laws prohibiting discrimination is a requirement of the

The individuals responsible for reporting tip income for tipped employees are the

By law, a 16-year-old employee can perform which task in a restaurant?

A document used to capture information identifying patterns and problems is known as a(n)

Comparing training content and evaluation methods to the actual job of an employee who can do the work is called

Employees injured at work are compensated for medical costs, lost wages, and other costs according to

A HACCP log records monitoring and

An employee is assigned to learn how to make salads, wash dishes, and prepare desserts. This form of development is

Which employee development method is most prevalent?

Which type of insurance is considered a mandatory employee benefit?

After distributing a copy of the employee handbook and any updates at orientation, a manager should first

The installation of drop safes and alarm systems is designed to eliminate which problem?

In a quid pro quo sexual harassment situation, the

What is the average number of wage hours per week if an operation has 58 wage hours per day and is open 6 days a week?

sexual harassment in the workplace is behavior that is considered offensive and unwelcome as determined by the

professional development, the individual or group primarily responsible for achieving the goals that were agreed upon is

invitation to join an organization as an employee-certain date to a certain range of duties for a specific salaryor hour

Which tool is helpful in structuring salary ranges in an operation?

environment runs the risk of becoming hostile when management

communication can be limited by

Which leadership style is most effective when working with an inexperienced staff who must learn procedures?

Money and benefit expenses that are paid to employees for their work are known as

Legally, OSHA requires

Operations are most commonly cited by OSHA as being in violation of the

The purpose of an employee termination or separation checklist in the termination process is to

Which type of budget is an estimate of revenues, expenses, and profit developed before a business opens?

A dependable income is an example of which type of need in Maslow’s hierarchy of needs?

employee professional development,the individual that for assessing needs, recommending methods, evaluating programs

.The first step in the employee professional development process is to

What is the most essential role a manager plays when coaching employees?

Performing reference checks on applicants is part of which step in the employment cycle?

The orientation part of the new employee process is a formal plan to

.In the coaching process, the manager’s responsibility is to

According to the ADA, if an employee discloses a disability, the manager should

analysis of exit interview results, a restaurant learns that more than 50% of employees leaving are members of minority

In Maslow’s hierarchy of needs, the primary needs—the most basic three levels—are

One way for managers to control overtime is to

.In order to understand an operation’s job requirements and policies, all employees should receive a

Observing and following up on routine tasks demonstrates which step of the four-step training method?

Who is responsible for communicating the employees’ status for COBRA, ERISA, and HIPAA?

The purpose of an affirmative action plan (AAP) is to

Which is a federally protected characteristic?

Training is most effective and efficient when it

Which activity is a function of the hiring process and NOT the orientation process?

When planning to cross-train an employee, a manager should first consider the

Employee involvement adds value to

What is a benefit of unstructured exit interviews?

The administration of a personality test requires that the test be

An inexpensive mod of placing a volume control button on the handset of a phone for an applicant who is hard of hearing

Environmental noise can make communication more

employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must

a main component of meeting production goals is to

An important characteristic of nonexempt or hourly employees is that they are allowed to

One reason an employer would provide front-of-the-house uniforms is to

A document that identifies the responsibilities and duties of a particular assignment or position is a

Managers encourage diversity by

A manager negatively affects motivation when he or she

To ensure that customers are consistently satisfied and financial goals are met, operations must establish

The shift supervisor compliments one of the waitstaff for offering assistance at another table. This form of feedback is

Which interview question is allowed by federal regulations?

Which federal act gives workers who lose health benefits the right to continue health benefits for a limited period?

Which action do the Civil Rights Act, Equal Pay Act, and Americans with Disabilities Act prohibit?

For team members, the most important quality in a supervisor is

What is bargaining in good faith between employers and unions?

An employee incentive program is most likely to be successful when the

Prejudice in the work environment has what effect?

repeated activities that managers and HR professionals perform to ensure that their operations are fully-staffed and

To increase the chance of getting necessary information from a potential employee’s reference, a manager should

A complaint filed against an employer for breaking the terms of a union labor contract is called a

Maintaining Safety Data Sheets (SDS) is one component of the

A manager should use progressive discipline in order to

interview - applicant is asked a question to determine if are likely to work well with the pace and culture o

Standard operating procedures (SOPs) are

When employees are promoted to supervisors, they should focus most on

A benefit of recruiting potential employees from hospitality schools is that

A federal pension program in which most private sector employers and employees must participate is called