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Chapter 1 : Introduction To Marketing For Hospitality And Tourism Flashcards | StudBud
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Chapter 1 : Introduction To Marketing For Hospitality And Tourism
Chapter 1 : Introduction To Marketing For Hospitality And Tourism
30 terms
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Questions
30
Answers
1
The product or market offering bought by consumers for personal consumption are classified as
consumer product
intangibal services
augmented product
industrial product
2
Based on all is marketing orientation, EXCEPT?
production concept
customer orientation
product concept
selling concept
3
Which key word best describes the phrase "intangible products"
service
item
good
thing
4
Below is is major principles of marketing except
Market segmentation
Product life cycle
Marketing concept
Marketing orientation
5
Below is the importance of marketing, EXCEPT?
Accommodations and lodging
Providing goods and seevices
Transportation sector
Travel trade
6
Which one is traditional 4Ps for marketing in hospitality and tourism?
partnership
promotion
people
programming
7
Needs are......
people’s need that are moulded by culture & individual personality
need-satisfying offerings of a firm to the market for attention/use
requirements for something necessary in a person’s life
created when the buying power backs a person’s want
8
In a contemporary sense, a market is thought to be
the square in the middle of the city where trade occurs
wherever a marketer sells products
the set of actual and potential buyers of a products
the people who may buy the product
9
How many types of characteristics of service?
6
4
5
7
10
Ferrari, Rolex, Coach, Swarovski are types of products that involved in.....
production concept
selling concept
societal marketing concept
product concept
11
....... or business to-business market includes all business that buy product for use in their operations
industrial market
customer market
consumer market
labor market
12
Transactions marketing is part of the larger idea of
customer return and allowances
relationships marketing
trade discounts
promotional simulation marketing
13
Marketing occurs when people decide to satisfy needs and wants through
exchange
transactions
relationships
selling
14
Basic needs, such as those for food, clothing and safety, refer to
individual needs
physical needs
social needs
physical wants
15
Which one is additional 4Ps for marketing in hospitality and tourism?
Promotion
Price
Product
People
16
Which of the following is false about the marketing concept?
Profit through customer satisfaction
Selling and promotion
Customer needs
Integrated marketing
17
When backed by buying power, wants become
relationships
transactions
demands
needs
18
There is 5 levels of Maslow’s Hierarchy of Needs, what is the top levels in Maslow’s Hierarchy
Self-Actualization
Love and belonging
Esteem
Safety Needs
19
Which philosophy of business is typically practiced when marketing unsought goods?
the product concept
the marketing concept
product concept
selling concept
20
Which of the following is true?
Inseparability-Service can be separated from their providers
Perishability - Service can be stored for later sale/use
Variability- Quality of service depend on who provides them when,where&how
Intangibility-Service can be seen,tasted,felt,touch,smelled before purchase
21
All the people who share similar needs & wants and who have the ability to purchase your product are called a
willing consumer
market
group
customers
22
.......... depends on a products perceived performance in delivering value relative to a buyer’s expectations
Customer quality
Customer satisfaction
Customer value
Customer needs
23
A ....... consists of a trade of values between parties
sale
transactions
market
exchange
24
Which one is wrong market includes the following customers?
consumer market
business market
retailer market
reseller market
25
How many principles of marketing?
Seven
Nine
Three
Five
26
Which of the following explain the definition of marketing by Philip Kotler?
Marketing is not just selling process neither spesific to one activity only
A social & managerial process by which individuals & groups
A planning & implementing process of concepts, price,promotion and idea
Activities a company undertakes to promote the buying/selling
27
....is a social & managerial process by which individuals & groups obtain what they need & want.
Demand
Marketing
Management
Econometrics
28
When faced with overcapacity,most firms practice
The production concept
The product concept
The selling concept
The marketing concept
29
How many types of core marketing concepts?
Five
Seven
Two
Four
30
The sales of products in introductory stage are recorded by company as
rapidly rising
peak sales
low sales
gradually declining