What two tasks can be performed to help keep your computer secure?

schedule regular disk maintenance, ensure application and OS updates are installed as required

built-in programmable logic embedded in a hardware device

John sees messages regarding the lack of space on his hard drive. What should he do next?

Write down what the error messages display

What is a device driver?

s/w to allow a computer to communicate with/control a device

What option could you try before calling for technical support if the printer shows no power?

ensure that the power cord is all plugged in securely

In the list of operating system updates listed below, which is critical to install?

An update that corrects a known security flaw

If an update causes the program to stop, what step is best before trying to reinstall update?

Close all open applications and reboot the computer

Which of the following is true about the system restore feature?

System files are restored to an earlier state

What should you do when you receive notice of a software update?

Read of the purpose and apply now or later

What is considered good practice to do after installing an update?

perform full system scan to check for viruses after install

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IC3 Troubleshooting Chapter 6

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CSN IS101 Chapter 6

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Questions 20

Answers

1
What two tasks can be performed to help keep your computer secure?
schedule regular disk maintenance
always upgrade to the latest operating system
ensure application and OS updates are installed as required
always upgrade to the best and most recent hardware devices
2
What is firmware?
a numerical code that identifies a vendor
a warranty provided with a hardware device
built-in programmable logic embedded in a hardware device
another name for hardware
3
John sees messages regarding the lack of space on his hard drive. What should he do next?
Call technical support to fix the problem
Shutdown the computer until technical support arrives
Buy a new computer
Write down what the error messages display
4
S/W secretly placed on system to gather personal or private information
Malware
Virus
Trojan
Spyware
5
your computer has been booted up in _____ if only the most basic settings are displayed. .
Connection Doctor
Action mode
Safe mode
Windows defender
6
What is a device driver?
a chip in device that identifies the computer it connects to
a system file that comes with the operating system
s/w to allow a computer to communicate with/control a device
chip in a system unit that identifies connected hardware
7
What option could you try before calling for technical support if the printer shows no power?
ensure that you have access to the printer
ensure that the power cord is all plugged in securely
ensure that the printer hasn’t been moved
ensure that there is paper in the printer trays
8
In the list of operating system updates listed below, which is critical to install?
An update that recognizes new Bluetooth devices
All the listed updates are critical
An update that corrects a known security flaw
An update that includes experimental (beta) software
9
Use_____ to close an unresponsive application or process.
The shutdown command
Task manager
The Explorer window
The escape key on the keyboard
10
If an update causes the program to stop, what step is best before trying to reinstall update?
Close all open applications and reboot the computer
Reinstall the operating system
Any of the above
Uninstall the entire application program
11
Where can you find help or advice for fixing a problem on your computer?
Online sources such as a knowledge base
Off-line sources such as the library or textbooks
All the above
IT department
12
Which of the following is true about the system restore feature?
System files are restored to an earlier state
System folders are renamed
A report is generated with the original system settings
Problem files are separated into their own folders
13
What should you do when you receive notice of a software update?
Read of the purpose and apply now or later
Notify the network administrator
Run update immediately no matter what the update includes
Never run the update no matter what the purpose is
14
How can you start Task Manager?
right-click taskbar and click Start Task Manager
any of these options
press CTRL+ALT+DELETE
press CTRL+SHIFT+ESC
15
programs or files that harm computers
Spyware
Virus
Malware
Bloatware
16
Which Function Key can you use for HELP?
F8
F7
F4
F1
17
If the computer does not start as usual, what can you do to try and determine the problem?
run check disk utility
run your antivirus software
try to boot into safe mode
install a backup copy of the operating
18
Troubleshooting a computer issue requires all of the following except:
Logging off and back on again
Defining the problem
Identifying possible causes
Determining the cause
19
What can you do to minimize the possibility of infecting your computer with a virus?
If downloading a file , save and scan the file first
Any of the above
Save and scan any attachments from email before opening them
Never open file with .exe sent via email w/out scanning it
20
What is considered good practice to do after installing an update?
reboot the machine to ensure that your login still works
shutdown computer until the administrator checks the system
inform the network administrator that the update is complete
perform full system scan to check for viruses after install

IC3 Troubleshooting Chapter 6 Flashcards | StudBud