In what situation do you not use individual service contracts?

D. For service that the individual is obligated to provide NAFI as a result

D. Air Education and Training Command (AETC)

Who measures and evaluates the work or services provided by contractors?

Contractor Officer Representative (COR)

Cat-A funding for facility improvements are 4 for sustaining facilities such as fitness centers, community centers,

A. Libraries and intramural sports fields

Which resource contains line descriptions that show current and future positions and unit personnel?

B. Unit Personnel Management Roster (UPMR)

The purpose of the force support awards and recognition program is to...

A. Recognize our best performers and best installation-level programs

One of the primary goals of the marketing program is to...

A. Create more traffic in our facilities

What does the term credential refer to in reference to AF development?

B. Any professional certification, license, or registry

After being trained, what documents should the contractor officer representative (COR) be familiar with?

D. SOW, service delivery summary, quality assurance surveillance plan

Direct mail advertising is sent to FSS customers who...

A. Have voluntary signed up to receive

Nomination packages for the JLH Trophy consist of AF Form 1206, nomination for award and AF IMT

B. 1038, Food Service Evaluation Record

Which is not a mandatory 5-skill-level upgrade requirement ?

C. Accomplishment of all home station training requirements

Which is not a general guideline for advertising using other than direct mail?

C. Distribute advertising through formal base channel

what is one liability requirement to apply for Air Force Credentialing Opportunities On-Line (AF-COOL)?

C. Possession of 5-skill level in primary AFSC

How is the decision to train specific task and knowledge items in an initial skills course made?

D. A review of the OAR data and SME inputs

As the person on duty, what action should you take concerning the witnesses of the robbery?

C. Record their names and addresses

B. Unit manpower document (UMD)

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Questions 79

Answers

1
.
A. Non-personal service
D. Individual service
C. One-time service
B. On-call service
2
Who approves operating instructions (OI) establishing procedures for use of imprest funds?
D. Non-appropriated fund financial analyst (NAFFA)
B. Activity managers
A. Supervisors
C. Resource managers (RM)
3
In what situation do you not use individual service contracts?
C. When the service will only be provided one time
D. For service that the individual is obligated to provide NAFI as a result
A. When the contract is less than one year
B. When the contract will be paid on a per job basis
4
What action is primary purpose of the temporary memorandum of agreement (T-MOA)?
A. Sustainment
D. Manpower makeup during short periods of APF manpower shortfalls
C. Manpower makeup during deployments
B. Dollar savings
5
What form is used to request for ground transportation support?
B. AF Form 938
C. DD Form 578
D. AF Form 301
A. AF Form 868
6
which force support awards are the most prestigious in the A1 community?
A. A1 special recognition
C. A1 Community
D. Installation
B. Individual Legacy
7
.
B. 139
C. 179
D. 365
A. 89
8
What description is considered a statement of major duties responsibilities and supervisory relationships of a position?
B. Duty description
C. Task description
A. Position description
D. Job description
9
.
B. Air Mobility Command (AMC)
A. Air Combat Command (ACC)
C. Air Force Material Command (AFCC)
D. Air Education and Training Command (AETC)
10
Who measures and evaluates the work or services provided by contractors?
D. Resource Manager
A. Unit Commander
B. Functional Area Manager (FAM)
Contractor Officer Representative (COR)
11
Cat-A funding for facility improvements are 4 for sustaining facilities such as fitness centers, community centers,
D. Clubs and golf courses
C. Youth activities and pools
A. Libraries and intramural sports fields
B. Family camps and aero clubs
12
For losses up to and including $50, who conducts an informal review and files the documentation in the activity?
A. Combat support flight cheif
C. Activity manager
D. Supervisor
B. Resource manager (RM)
13
Which resource contains line descriptions that show current and future positions and unit personnel?
A. Base Level Service Delivery Model (BLSDM)
D. Personnel Data System (PDS)
C. Unit Manpower Document (UMD)
B. Unit Personnel Management Roster (UPMR)
14
In the culture element of customer service, what is NOT a method of creating customer service culture?
A. Understanding what an organization stands for-its goals, mission, vision
D. Building a foundation with a good understanding of meaning and purpose
B. Establishing expected behaviors attached to the organizations policy
C. Training
15
The purpose of the force support awards and recognition program is to...
B. Employ personnel at major command (MAJCOM) positions
C. Ensure promotion to next rank is achieved
D. Ensure qualification to next skill level
A. Recognize our best performers and best installation-level programs
16
One of the primary goals of the marketing program is to...
B. Sell service programs to potential customers
D. Recognize the needs and expectations of customers
A. Create more traffic in our facilities
C. Generate more revenue for base morale programs
17
What does the term credential refer to in reference to AF development?
D. Put simply, your degree plan
C. Rank, time in grade/ service to meet AF mission requirement
B. Any professional certification, license, or registry
A. Required training for promotion
18
When developing a master task listing (MTL) , who determines which tasks in the STS apply to their specific mission?
A. Individual
D. Training manager
C. Flight cheif
B. Supervisor
19
What is not an additional source of non-appropriated funds (NAF)?
A. Surcharges
B. Donations
C. Local fees and charges
D. Army and Air Force Exchange Service (AAFES) dividends
20
How many months of enrollment do individuals in journeyman (5 skill level) upgrade training have to complete their CDC?
A. 13
C. 17
D. 1
B. 15
21
After being trained, what documents should the contractor officer representative (COR) be familiar with?
B. Quality assurance personnel, quality assurance evaluator, SOW
C. Phase 1 and 2 training
A. Blank purchase statement, unit manning doc, NAFI
D. SOW, service delivery summary, quality assurance surveillance plan
22
What is the minimum number of months required for OJT prior to the 7-skill level upgrade?
C. 15
A. 9
D. 18
B. 12
23
Which document is designed to help training managers and trainers conduct effective,standardized OJT throughout svs job
A. Career field education and training plan (CFETP)
D. Career field standards (CFS)
B. Specialty training standards (STS)
C. Service training aid (STA)
24
Which organization allocates appropriated fund (APF) money?
D. Congress
C. Commissary
A. Army and Air Force Exchange Service (AAFES)
B. Non-appropriated funds instrumentalities (NAFI) office
25
Which award's scope does not lend itself to a particular function or activity?
C. A1 Community
B. Individual Legacy
D. Installation
A. A1 Special Recognition
26
Direct mail advertising is sent to FSS customers who...
B. Have previously utilized the services offered
D. Live in the local area
A. Have voluntary signed up to receive
C. Have never used the services offered
27
.
D. Inexpensive
B. Internet
A. Sound
C. Indigent
28
Nomination packages for the JLH Trophy consist of AF Form 1206, nomination for award and AF IMT
D. 3587, Quarterly Healthy Choice Checklist
B. 1038, Food Service Evaluation Record
C. 1650, Dinning Facility Hall Record
A. 977, Critical Item Checklist
29
What are the keys to a functional, positive team?
B. Diversity
A. Structure
C. Relationships
D. All of the above
30
Which is not a mandatory 5-skill-level upgrade requirement ?
B. Minimum of 12 months on-the-job training (OJT)
D. Training certificates of all applicable tasks on the master task listing
C. Accomplishment of all home station training requirements
A. Completion of the service apprentice course
31
What does part 2 of the career field education and training plan (CFETP) not provide ?
B. Available support materials
A. Major command (MAJCOM) unique training requirements
D. Resource constraints
C. Course objectives list
32
A regular non appropriated funds (NAF) employee is guaranteed how many hours a week?
D. Over 40
B. 15 to 20
C. 20 to 40
A. 10 to 15
33
When it is safe, who should you inform that a robbery is committed?
D. Squadron commander
C. Activity manager
B. Security forces
A. Supervisor
34
At what organizational level are procurement funds controlled?
A. Flight
C. Installation
D. Major Command
B. Squadron
35
Which is not a general guideline for advertising using other than direct mail?
C. Distribute advertising through formal base channel
B. Prepare advertising media directed at local costumers
D. Accept voluntarily initiated from suppliers
A. Arrange for advertising produced for distribution on the installation
36
When replacing equipment to modernize, the justification must describe/promote efficiency in money, manpower,....
D. Productivity and ease of use
C. Productivity and useful life
A. Time and ease od use
B. Time and productivity
37
According to AFMAN 34-202, procedures for protecting NAF assets, who approves funds storage limits?
D. Installation commander
A. NAF accounting officer
B. Resource manager (RM)
C. Squadron commander
38
what is one liability requirement to apply for Air Force Credentialing Opportunities On-Line (AF-COOL)?
A. Are not on control roster(exceptions UIF) and are current on pt test...
D. Have a profile in the AFVEC with approved degree plan
B. Must obtain commander approval to complete most credentials while active
C. Possession of 5-skill level in primary AFSC
39
How often are individual and program awards awarded?
B. Monthly
C. Quarterly
D. Annually
A. Weekly
40
How is the decision to train specific task and knowledge items in an initial skills course made?
C. By the career field manager (CFM) based on his or her experience
D. A review of the OAR data and SME inputs
A. Subject matter experts' (SME) inputs only
B. A review of the occupational analysis report (OAR) data only
41
As the person on duty, what action should you take concerning the witnesses of the robbery?
A. Discuss details with them
B. Take their written statement
D. Have them gather up all evidence at the scene
C. Record their names and addresses
42
Training for service journeyman 5 level primary consist of...
B. On-the-job training (OJT)
C. Shift leader mobile training
D. Journeyman leadership course
a. The fitness specialist course
43
.
D. Alpha roster
C. Unit authorization file
B. Unit manpower document (UMD)
A. Unit personnel management roster (UPMR)
44
At what initial dollar amount are procurement funds reserved for?
B. 40,000
C. 30,000
D. 20,000
A. 50,000
45
What type of contract is negotiated for service that do not require unique skills?
D. Non-personal service
C. Individual service
A. Incentive
B. Concessionaire
46
When do activity managers make deposits to the central cashier or financial institution to keep cash on hand a minimum?
D. Quarterly
B. Weekly
C. Monthly
A. Daily
47
When replacing equipment, condemnation occurs when...
A. A newer model is available
C. The item can be repaired but funds are not available
D. The cost of repair exceeds
B. Deemed unusable by staff
48
Marketing is restricted from purchasing advertising space for...
A. Special programs
D. Alcoholic beverages
B. Limited sale items
C. Lunch meal menus
49
.
A. Facility manager
B. Marketing manager
D. Local base policy
C. Marketing policy
50
Who has the single greatest impact on mission accomplishment's?
C. Trainers
B. Trainees
D. Commanders
A. Supervisors
51
How many special events/community-wide events should be provided annually to promote community cohesion?
D. 3
A. 2
C. 6
B. 4
52
Trainers are selected based on their...
C. Experience
A. Time in grade
B. Motivation
D. Rank
53
The resource management flight chief uses which AF Form to maintain change and inrest fund cash accountability all times
B. 1876
A. 1875
C. 2556
D. 2557
54
The career field education and training plan (CFETP) provides all of the following except?
C. A clear path to instill a sense of industry in career field training
B. Life-cycle education/ training requirements
D. Minimum core task requirements for the associated Air Force specialty
A. A career path to success
55
When developing a contract, what might also be needed?
A. Contract contingency clause
D. Legal representation
B. Individual service contract
C. Airmen
56
What is critical in the beginning phase of facility improvement projects?
C. Annual inspection
B. Proper justification
A. Identify the fund source
D. Approved source
57
Who signs receipts to establish accountability for cash and property transferred to his or her custody?
D. Squadron commander
A. Each indavidual
C. Flight chief
B. Supervisor
58
We are required to rotate though at least two of the 5 core areas in SVS prior to the award of the...
B. 7 level
C. 5 level
D. 3 level
A. 9 level
59
For losses from$50 to $250, the activity manager conducts a review and provides a brief written explanation to the...
D. FSS commander
B. Installation commander
A. Resource manager (RM)
C. Combat support flight chief
60
What is the minimum rank Airman must attain before becoming a superintendent ?
A. TSgt
C. SMSgt
B. MSgt
D. CMSgt
61
The primary consideration during a robbery is
C. Giving the robber marked money
B. Activating the robbery alarm
D. To remember in which direction the robber went
A. Safeguarding of human life
62
When accounting for assets, which assets require internal controls?
C. Cash/ equivalents, fixed assets, resale merch, and consumable sup only
B. Cash or cash equivalents and fixed assets only
A. Cash or cash equivalents and resale merchandise only
D. cash/equivalents,fixed assets,resale merch,consumable sup and securities
63
What type of contract is designed to motivate contractor's efforts and discourage contractor inefficiency?
C. Individual service
D. Non-personal service
A. Concessionaire
B. Incentive
64
Qualification training is designed to qualify an airman...
D. In all required task
B. In a specific duty position
A. Beyond the required minimum requirement of the Air Force Specialty (AFS)
C. To upgrade to the 5-skill level
65
An administrative assistant preps research and docs for another dept. what type of customer does the assistant serve?
A. Internal customer
D. All of the above
C. None, the work his being done for the same company
B. External customer
66
What training must Airman have for basic Airman and deployment readiness?
B. Customer service training
A. Home station training
C. Search and recovery training
D. Airman family readiness training
67
Operations and maintenance (O&M) funds are used to...
D. Preform only essential as determined by Service personnel
B. Conduct day-to-day operations
A. Renovate facilites
C. Purchase equipment costing $50,000 or more
68
The use of marked money is required when storing a minimum of how much funds over night?
A. 9,000
B. 8,500
D. 7,500
C. 8,000
69
What force support recognition program recognizes excellence in AF food service?
B. John L. Hennesy Trophy
A. AF Innkeeper Award
D. Lieutenant General Norm Levy Service Award
C. 12 Outstanding Airman of the Year Award
70
After purchasing new piece of equipment when should a replacement be programmed into the long range capital improv plan?
C. Three years
A. Immediately
B. One year
D. Five years
71
Who is the single custodian for all NAF assets, unless another individual is appointed as directed by AFI 34-201,use NAF
D. Force Support Squadron commander
B. Flight cheif
A. Supervisor
C. Resource manager (RM)
72
Who must remain neutral when dealing with contract-related labor disputes that may occur on Air Force installations?
D. Facility manager
B. Contractor
A. AF
C. Civil engineer
73
What does part 1, section C, of the career field education and training plan (CFETP) describe?
C. Resource constraints
B. Duties and information
D. General information
A. Mandatory training requirements for each skill level
74
For losses that exceed $1,000, who appoints an investigating officer?
D. Installation commander
C. Resource manager (RM)
B. Sustainment flight cheif
A. FSS commander
75
Which is not a duty or responsibility of a SVS specialist?
Inspecting and evaluating FSS activities
C. Documenting FSS functions
B. Performing FSS operations
A. Managing Force Support Squadron (FSS) functions
76
When establishing goals for the budget process, the activity manager considers all these factors except the...
C. Amount of non appropriated funds (NAF) available
A. Desired construction and facility alterations
D. Mission changes that will affect base population operations
B. Need for new equipment or repair of existing equipment
77
which is not an advantage of developing a master task listing (MTL)
D. MTL can be broken down to show what task and skill levels are required
B. The task requirements have to be memorized
A. All tasks requirements are listed in one place
C. Promotes program continuity by allowing everyone to know the requirement
78
Who is responsible to prevent and report losses?
B. Military and civillian personnel
A. Military personnel only
C. Civillian personnel only
D. Civillian and secfo personnel
79
Who provides Accounting Support to the FSS?
B. Resouce manager (RM)
C. NAF resale operations personnel
A. NAF accounting office (AO) personnel
D. NAF activity manager

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