PBMF Chapter 7 Test Review

It is much more important for employees to practice ethical behavior than it is for managers to practice it.

The most effective leaders treat everyone alike.

Mission statements

Sally has worked at TrueCom for 8 yrs hiring & training but is not a manager. Why is she most likely not part of mgmt?

John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of

Every manager gives the same amount of time and attention to each of the management functions.

The combined use of tactical and strategic management is known as ..

Executives spend most of their time on

Planning involves the effort to direct and lead people to accomplish the planned work of the organization.

This leadership characteristic involves making decisions carefully

Influence enables a person to affect the actions of others

The members of Kimberly’s work unit support her bc they like her. This is an example of

Ethical behavior consists of 

Just one person is MOST likely responsible for all of the management functions in a

Which of the following is probably NOT a mid-management job?

Almost everyone has the same beliefs about what constitutes ethical behavior.

All leaders need to be dependable, which means that they

Supervisors often have non-management duties in addition to their management work.

Sources of job satisfaction include

In which of the following situations should a manager use tactical management?

A group of employees meet every day at lunch to chat about what’s going on in the office

Which of the following is not a important human relations skill needed by leaders and managers?

In strategic management, managers are less directive and involve employees in decision-making.

Which management function involves analyzing information, setting goals & making decisions about what needs to be done?

Work groups are an ineffective way for employees to gain experience with management activities.

Managers typically spend much of their time dealing with:

The way a manager treats and involves employees is called

Management is the ability to motivate individuals and groups to accomplish goals

The first level of management in a business are

The staffing management function