Duplicate of Duplicate of MA 40 Theory Final Exam Review

Is NOT an appropriate action in forming a successful study group

NOT an advantage of short-duration stress

Operates under authority of AAMA endowment & evals MA programs according to standards by CAAHEP

Correct when folding letters for standard window envelopes

Which of the following does a license do?

The highest level of the hierarchy of needs

The following punctuation marks follows the salutation

An example of episodic stress

May NOT be an effective tool for recruiting

Contributes as much to a pt's well-being as does the medical attention given by the providers

Best describes the order of occurrence in the GAS theory of adaptation

Allied health professional trained in the art of drawing blood for diagnostic lab testing

The advantage of having study partner(s) when studying for the certification examination

Which of the following courses is NOT included in an accredited MA program?

Best describes the fight or flight stage of the GAS theory

Which of the following statements about medical education is false?

Communication is the major reason of the utmost importance in the health care setting because:

Proper seating placement in a reception area respects?

Would NOT be included on an office brochure designed to welcome a new patient to the practice

Best describes one of the illnesses associated with longer-duration stress

The purpose of managed care

Allows the initials CMA, which are awarded upon successful completion of the credentialing exam

Which of the following attributes of a medical assistant does NOT identify a true professional?

Which of the following statements is false regarding Hippocrates?

Best describes what the style of the complimentary closing should do

Where patients may feel most comfortable discussing conditions, procedures, or treatments

Best describes a health maintenance organization (HMO)

The most important reason to be able to communicate effectively w/ pts and keep them informed

Not a common envelope size

The communication style that is direct and in-your-face

Best describes the reason a medical assistant should ensure good personal hygiene

NOT an example of good writing tips for business letters

Should be done first when opening the facility for the day

Created anatomic drawings representing the skeletal, muscular, nervous, and vascular systems

Which of the following statements regarding music therapy is incorrect?

NOT part of the brainstorming process

The alternative medicine modality of homeopathy

Which of the following punctuation marks follows the salutation?

A person’s needs are met, beginning with the basics of food, clothing, and shelter

Would NOT be included in facility and equipment management

CMA: patient prep & assisting with the Dr, prep & administer meds, & collect & process specimen

NOT 1 of the 3 terms used for the transition period between classroom & employment for MA

Monitored by Chinese because they believed characteristics were important in medical treatment

A disadvantage of having fresh flowers in the medical facility

Does NOT describe an advantage of teamwork in the office

Is NOT considered a proven means of time management

Will keep the MA current in knowledge in yrs to come & will show professionalism

A correct example of the reference initials notation

Is NOT one of the elements of professionalism

Not an appropriate step in closing a facility for the day

Not an appropriate step in closing a facility for the day

Is NOT true regarding the objective of a smoking policy

Is NOT an example of a fringe benefit made to full-time employees

NOT a true statement of nurses’ education

Practice management where the Drs personal property is attached & may be sold if business fails

# of test ques on the sample exam included in the Candidates Guide to the AAMA Cert Exam

Best describes how alternative health therapies are being perceived

NOT a roadblock to communication

Expedites delivery of mail & eliminates the need to be canceled or postmarked at post office

Letter styles that omits the salutation and closing

NOT an expectation of a student at their practicum site

Best describes a positive way to help cope with stress in the workplace

Best describes the number of times a document should be reviewed to be proofread adequately

NOT in compliance with ADA requirements

Must be present to achieve effective verbal and nonverbal communication

When communicating in the office, which would not be considered a technique to keep in mind?

Practices medicine under the direction and responsible supervision of providers and surgeons

Which of the following is true regarding a job description?

Best describes a technique to prevent stress in the workplace

NOT eliminated from punctuation in the address to conform to USPS envelope standards

NOT followed after the mail is opened

Best describes the return to the normal stage of the GAS theory

NOT associated with the body’s psychological response to stress

Which of the following statements regarding cancer is incorrect?

Is NOT considered appropriate material for a policy manual

NOT a level in the AAMA membership

The interview technique used when asking the patient, “Are you still taking your medication?”

An MA who continually asks to leave early to go to other appointments needs to develop?

NOT be considered a trait of business correspondence

Can be overwhelming and intimidating to elder adults

The most appropriate action when performing interviews

Takes place after the receiver has decoded the message sent by the sender

Which of the following does regulation NOT ensure?

How the medical assistant should be positioned when communicating with a patient

Best describes the services of the office

Describes the end result of unrealistic expectations and a workaholic attitude

Interview technique used when asking, “What type of care will you have during your recovery?”

A cause of long-term stress

Law that requires employers to verify the right of employees to work in the United States

Applies to # of employees necessary in order to require a business to be in compliance with ADA

Not a guideline to room readiness

NOT one of the Cs of communication

Not recognized by the WHO as potentially treatable by acupuncture

An eye specialist

Was practiced in early medicine because it was seen as an ingredient to chase away evil spirits

Yrs of work experience in the profession of MA w/o formal training required to sit for RMA exam

Best describes how to achieve long-range goals

Best describes the process of screening in the medical office setting

An MA who must be asked to do things upon finishing an assigned task needs to develop

The most appropriate action to maintain patient privacy

Providers network to offer discounts to employers & other purchasers of insurance

The most effective way to check a room’s readiness for a patient

The type of question that is frequently asked by individuals seeking a new physician and clinic

At bottom of letter to send a copy of letter to another person with the recipient’s knowledge

NOT a marketing tool

Believed to have a valid place in allopathic medicine

Goals are focused and have precise boundaries

The human resources manager would most likely NOT look for this when reviewing résumés:

Best describes the purpose of certification for medical assistants. To set a standard for:

Is NOT a task of the human resources manager

Best describes the pagan attitude toward illness

Most appropriate action of the administrative MA when there is a delay in the Dr’s schedule

The letter style considered most efficient for the ambulatory care setting

Which of the following does not apply to the role of a medical assistant?

The recommended format for the date line of a letter

The most common time period for a new employee to be placed on probation

The primary characteristic of the CMA to the physician employer in the ambulatory care setting

# of CEUs required by the AAMA to recertify the Certified Medical Assistant credential?

Best describes making facilities and equipment available to all users

The medical pioneer that discovered the method of vaccination against smallpox

NOT associated with the body’s psychological response to stress

The most appropriate action of the medical assistant who is assigned an unfamiliar task

The person who decodes the message

Section of the CMA exam through the AAMA includes medical terminology & anatomy & physiology

The founder of humanistic psychology and the creator of the hierarchy of needs

Defense mechanism used when a patient does not react by showing emotion after hearing bad news

Is NOT a benefit of a practicum to the medical assistant student

What is considered a comfortable personal space in an intimate setting?

Name of the official bimonthly magazine of the AAMA for certified medical assistants

Appropriate response MA to the patient’s statement, “I am late coming in for my check-up”?

NOT an example of advances in the growth of medicine

NOT considered a change that should take place after you have entered the burnout stage

Who sets the social climate for the interchange between the pt & Dr and the rest of the staff

Was not included in medicine’s early history of “specialists” in the healing arts

The purpose of a procedures manual

Which of the following organizations awards the Certified Medical Assistant credential?

The most appropriately related to nonverbal communication as a language

NOT one of the characteristics associated with burnout

Which of the following interview questions would be inappropriate?

NOT an appropriate example of accessibility features for the physically challenged

Must be present to achieve effective verbal and nonverbal communication

NOT considered a type of managed care operation

A correct statement about the CMA certification examination application process

NOT a way to reduce infection

Group of practicing MAs, Drs, & MA educators who write items for the AAMAs’ cert exam

The staff member most likely responsible for preparing payroll checks

An example of a document that may be signed by the medical assistant

Best describes what must be considered when formulating the message in the communication cycle

The most appropriate action of an office manager who makes a mistake

The name of the National Healthcareer Association (NHA) newsletter