Being proactive can best be described as:

Controlling problems or prepare for future problems.

Which of the following would require that you follow a set in order to keep operations working?

Installing the new printer and copy machine

Critical thinking and problem solving are defined as:

Analyzing and resolving problems in completing assigned task

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased.

Two workers enter one is wearing safety glasses, but the other is not. Should both wear them?

Safety glasses should always be worn on the shop floor.

Employers expect certain things from employees like “initiative.” Initiative means

doing things on your own; being a self-starter.

Why is having diversity in a company staff a good idea?

There is a broader range of talents, skills, and creativity.

Having to selcet 4 people for a job, what is the process for making the decision?

Evaluate all factors and select the most suitable contractor

A customer orders fish you learn that the fish has sold out. What is the BEST way to tell them?

talk to the manager offer another dish a discount apology

observing a respected person on the job.

Which of the following statements about reading skills is true?

Skimming is reading quickly to pick out key points.

Technological literacy is ___

knowledge about technology and the ability to use it

The word “critical” means:

use one's mind to produce thoughts or important juncture

completing the past employment section on an application, in what order should jobs be listed?

start with current or most recent job

Ivan gives customers a coffee cup at the end of year. Now they say he can't give a explanation?

Giving away cups didn't generate new to pay for the cups

you notice an older man with tattered clothing enter. How should he first approach the customer

Greet the customer and ask if he would like her assistance.

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Workplace Readiness Skills 2017

118 termsStudBud Administration40 plays

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Questions 118

Answers

1
Which of these help keep workers safe, establish laws to hold companies responsible for safety?
IRS
OSHA
DMV
EPA
2
Being proactive can best be described as:
Your special skills fulfilling task requirements.
Conditions or practices (cleanliness) conducive to health.
To watch, keep track of; usually for a special purpose.
Controlling problems or prepare for future problems.
3
Which of the following would require that you follow a set in order to keep operations working?
Explaining directions to the corporate office
Posting a schedule for staff meetings
Distributing a sign-up sheet for the company awards banquet
Installing the new printer and copy machine
4
Contributes to the success of the team, assists the others, & requests help when needed.
image
teamwork
rules
value
5
Solving a problem, dispute, or contentious matter is called
conflict.
negotiating.
resolution
tact.
6
Act or process of using words, signs, sounds or behaviors to express or exchange information
diplomacy
diversity
communication
problem-solving
7
Critical thinking and problem solving are defined as:
Analyzing and resolving problems in completing assigned task
A point of origin
Potential deviation
Using one's mind to produce thoughts
8
When writing resumes, why do employers prefer professional references over personal ones?
Personal references tend to be biased.
It is illegal to provide personal references.
Professional references tend to be more intelligent.
Professional references are biased.
9
Two workers enter one is wearing safety glasses, but the other is not. Should both wear them?
Most employees wear safety glasses as a safety precaution.
Safety glasses should always be worn on the shop floor.
It is the ethical thing to do
All global companies suggest that they wear safety glasses
10
The rate of emergency room-related injuries for young workers is ___ to workers over 25.
2 times lower
Equal
1.5 times higher
2 times higher
11
What is the best way to email a potential customer?
Hello, Joe Bob!
Dear Joe,
Dear Mr. Bob:
Dear Madam or Sir,
12
In a business or office setting, the BEST greeting when answering the telephone is
Hello sir or ma'am
Greetings
Good morning or Good afternoon
Hello this is ____
13
Something extra that someone receives in addition to his regular pay for doing a job.
agenda
environment
perks
intangible
14
The process of speaking words that may be clear or unclear to the listener is known as ____
Charity
Ambiguity
Communication
Enunciation
15
How can creativity and resourcefulness help you be successful in your career?
all of these answers
it gives you new insight
you can find a way to use what is around you
it gives you the ability to see a new situation or setting
16
Employers expect certain things from employees like “initiative.” Initiative means
making sure your work is marketable.
doing things on your own; being a self-starter.
calling your boss when you cannot come to work.
showing respect for other’s work.
17
Why is having diversity in a company staff a good idea?
It meets the quota for minority cultures.
There is a broader range of talents, skills, and creativity.
It creates a homogenous work ethic.
The work environment will be more ethical.
18
_______ keeps information about a customer from being disclosed without his or her consen
Evidence
Confidentiality
Ambiguity
Assumption
19
Having to selcet 4 people for a job, what is the process for making the decision?
Select the contractor who is closest to the job location.
Ask a coworker to help and select the best contractor
Select the one whos the most affordable and explain why
Evaluate all factors and select the most suitable contractor
20
A customer orders fish you learn that the fish has sold out. What is the BEST way to tell them?
Make sure the customer knows this will never happen again
Have the restaurant manager offer a substitute.
talk to the manager offer another dish a discount apology
Talk to another server, ask the chef to come and apologize
21
Job shadowing means:
observing a respected person on the job.
to follow secretly.
a temporary position that leads to full time employment.
a position with a fixed regular payment
22
This term best describes rules of behavior based on ideas about what is morally good and bad.
values
conflict
ethics
security
23
Which of the following statements about reading skills is true?
Critical reading is key to help you predict its content.
Skimming is reading quickly to pick out key points.
Previewing is restating the main concepts in your own words
Taking notes is key to help predict future content
24
What is a collection of a work representing education, self development, and career information
portfolio
reward
cover letter
job application
25
Technological literacy is ___
knowledge about technology and the ability to use it
the ability to read and write.
another word for text messaging or texting.
ability to perform basic math functions ex:addition
26
_________ is a chart that shows the order in which events occur.
Down time
An estimate
A timeline
The near-far rule
27
traits and interpersonal characterize a person's relationships with other people are called
technical skills.
problem solving skills.
hard skills.
soft skills.
28
This describes a person’s feelings to duties such as goal settings, cooperation, and honesty.
interpersonal skills
work ethics
conflict resolution
diversity awareness
29
When preparing to give a presentation you should
become an expert on your topic
all of these answers
know your audience
practice, practice, practice
30
When applying for a job, the first step is to complete
an interview.
a job application.
a W-2 form.
a resume.
31
The physical or emotional conditions that surround and impacts their growth, health is called
environment
perks
incongruent
perks
32
Preferential treatment or mistreatment of a person based on age, gender, race, etc is called __
Discrimination
Enunciation
Clarification
Ambiguity
33
A person's principles or standards of behavior; one's judgment of what is important in life.
character
ethics
morals
values
34
Conditions or practices (as in cleanliness) conducive to health is described as
Appearance.
Manners.
Differentiation.
Hygiene.
35
____ skills which refer to a person's knowledge and occupational skills.
hard skills
technology
technical skills
problem solving skills
36
Which of the following does not belong in a portfolio?
letters of recommendation
all of these
pictures of your vacation
photos of a project
37
To run or operate something by using machines and computers instead of people doing the work.
Compatibility
Implementation
Automation
Productivity
38
Demonstrate ________ by abiding by workplace policies and demonstrating honesty and reliability
integrity
a good work ethic
diversity awareness
teamwork skills
39
The word “critical” means:
a point of origin
to determine the significance, worth, or condition of
use one's mind to produce thoughts or important juncture
Potential deviation
40
An individual works well with all customers and coworkers has
conflict resolution.
communication skills.
self-representation.
diversity awareness
41
completing the past employment section on an application, in what order should jobs be listed?
start with current or most recent job
start with your first job
start with the job most related to your career objective
order is not important
42
Ivan gives customers a coffee cup at the end of year. Now they say he can't give a explanation?
Giving away cups didn't generate new to pay for the cups
Ivan and the other employees gave away too many cups.
The cups are not worth what they cost.
Cups are not a product Ivan's company normally sells.
43
An orderly or step-by-step conception or proposal for accomplishing an objective:
Efficiency
Organization
Plan
Productivity
44
Samuel works at a equipment company. What will help him decide what to do each day?
The tasks most enjoyed
The daily work plan
The work your peers do first
The customer's complaint log
45
you notice an older man with tattered clothing enter. How should he first approach the customer
Inform the customer of available layaway plans.
Greet the customer and ask if he would like her assistance.
Wait until the customer approaches her and handle it.
Ask the customer to look at the posted dress code and leave.
46
Protection that guards vulnerable assets from harm is called ____
Security
Malware
Cyber Stalker
Trojan Horse
47
The job of the Legislative Branch of the government is to ________________ laws
make
assess
evaluate
implement
48
The biggest killer of innovation is
money
stress
time
people
49
This term describes an individual's level of quality, achievement, that is seen as acceptable
integrity
standards
attitude
values
50
The purpose of writing a thank you note to a job interviewer is____.
to thank the interviewer for his or her time.
all answers are correct
to give you another chance to sell yourself.
to show that you are polite, thoughtful, and conscientious.
51
What percent of companies report that most of their employees use personal electronics at work?
90%
10%
60%
25%
52
The rate at which goods are produced or work is completed
Prioritize
Organization
Productivity
Plan
53
The amount of income tax that is taken from a person's check is based on what
W-9 form
W-2 form
W-4 form
401k
54
What is the expected gratuity for good service in a restaurant?
20-25%
10-15%
15-20%
5-10%
55
piece of malware that pretends to be something benign but is dangerous
Malware
Cyber Stalker
Security
Trojan Horse
56
Tom said he would finish the report by Friday if he does it's an example of what positive trait
Integrity
Character
Reliability
Values
57
You have been asked to send inventory to a manager. What following format is most appropriate
email
pdf
excel
word
58
One way to help identify effective work skills and behaviors is to do which of the following
judge
job shadow
Google them
ask them to hire you
59
What is the MOST important reason for cleaning your web browser after browsing the internet?
to minimize the chances of computer virus
to tag important websites
to optimize browsing speed
to maintain privacy at all times
60
To begin to do or make something:
Compatibility
Productivity
Automation
Implementation
61
When delivering a speech, do not
speak rapidly
have good posture
maintain good eye contact
smile at the audience
62
One can demonstrate a positive work ethic by
coming to work everyday on time.
showing a willingness to take direction
all answers are correct.
being motivated to accomplish the task at hand.
63
. The overall look that an employee presents on the job is best described as one’s ___
Discrimination
Incongruent
Amibuity
Appearance
64
Demonstrate ________ by contributing new ideas and working with initiative
positive self-representation skills
creativity and resourcefulness
conflict resolution skills
diversity awareness
65
Communication at a distance by technological means
Security
Telecommunications
Malware
Trojan Horse
66
The use of the internet means to harass an individual:
Malware
Cyber Bullying
Trojan Horse
Telecommunications
67
What is the BEST way to begin your email to Sally Smith?
Dear madam or Sir:
hello Sally Smith!
Dear Mrs. Smith,
Dear Ms. Smith,
68
Relations of people and ability to communicate with people without speech.
speaking
listening
interpersonal skills
communication
69
As a committee member, you are responsible for:
treating other people's opinions and ideas with respect
keeping an open mind
expressing ideas
all answer are correct
70
To hear something with thoughtful attention; to give consideration
listening
communication
speaking
interpersonal skills
71
Listening and hearing are the same thing when it comes to effective communication.
False
True
72
On-the-job training is________
a school that offers a variety of skills-oriented programs
a temporary employee
on-site instruction in how to perform a particular job
a private institution that trains students for a profession
73
The appearance a young professional should present is
neat.
clean.
all answers are correct.
well-groomed.
74
A question raised for inquiry, consideration, or solution is called a _____
idea
solution.
source.
problem.
75
Demonstrate ___ by adding to the success of the team or requesting help when needed
teamwork skills
diversity awareness
integrity
positive self representation skills
76
The cornerstone for business, technology and relationships is
Physical Strength
Vision
Tardiness
Communication
77
What is the purpose of a cover letter?
to introduce and explain why you are giving your résumé
shows an employer that you're legally able to work in the US
to show an employer your handwriting
to list your work experience in chronological order
78
Before you post online, you should ask yourself the following question(s):
Am I revealing too much about myself?
All of these
Am I showing a bad side of myself?
Could someone feel disrespected by my post?
79
There are specific hazards in EVERY occupation.
False
True
80
The idea that people have about someone or something
Image
Appearance
Ideal
Perception
81
Which of the following is a good behavior to show during an interview?
expressing your personal opinion on politics, social issues
smiling
nail biting
unusual, memorable clothing
82
When seeking employment you should:
know the name of the person you are meeting
all of these
have an appointment in advance
know what the company does
83
____ is a prewrite helps get your ideas flowing and writing everything that comes to mind
Outlining
Free writing
Emailing
Taking notes
84
The individual negotiates diplomatic solutions to interpersonal & workplace issues.
conflict resolution
diversity awareness
creativity and resourcefulness
self-representation
85
The answer to a multiplication problem is called
mathematics.
product.
difference.
sum.
86
You notice a new tablet won't work. What it the first course of action?
Inform the IT department about the computer problem.
Tell your co-worker about the problem and ask for help.
email a friend who is an IT expert and seek assistance.
Look for the operating manual to figure out what is wrong.
87
The individual dresses appropriately, and uses language and manners suitable for the workplace.
diversity
standards
self-representation
image
88
After a argument they treat you poorly. What is the BEST way for you to resolve this conflict?
Ignore them but make sure their peers know.
Let these actions go because it will get better with time.
email their parent explaining what happened and ask for help
Report them to the human resources manager.
89
Which of the following questions would NOT be appropriate to ask during an employment interview
How much are you paying now?
What additional training should I consider?
What kind of skills and experience would I need to work here
Will there be openings here in the future?
90
The five stages in solving a problem are evaluate, manage, decision, resolve, and examine.
True
false
91
To work safely you should:
follow safety rules
keep work areas clean and neat
use safety equipment and protective clothing
All of these
92
Simone is committed to lifelong learning. What is the BEST way that she can show her commitment
Attending conferences to acquire industry-related knowledge
Researching how to do difficult tasks in her workplace
Offering fellow employees assistance on the job
Spending time at work completing assignments for her classes
93
To have an effective team, which skill is not essential?
respect
listening
communication
arguing
94
To explain or qualify something is known as ___
Discrimination
Communication
Clarification
Enunciation
95
Informational technology changes DRAMATICALLY every
18 days.
18 seconds.
18 months.
18 years.
96
process which information is given between people through systems of symbols, signs, behavior.
interpersonal skills
speaking
communication
listening
97
Your team asked you to stay late and work but you made other plans. What should you do?
Agree to stay because work is important
Since you first made plans, tell your coworker you cant stay
Reach a compromise and leave early
Contact a friend who can go out, stay to finish the project
98
Which of the following is not a type of web browser?
Google Chrome
Safari
Google Drive
Internet Explorer
99
Motivating factors can be:
new or old
internal or external
inside or outside
written or spoken
100
A spreadsheet application is primarily used to
manage long documents like instruction manuals.
publish files to a website.
manage financial data.
design a website.
101
Which of the following is NOT a benefit of professional development activities?
learning more about the job market in your chosen field
learning how to handle yourself in social situations
learning to work with others
learn "survivor" strategies by undercutting members
102
The acceptance of something as fact without evidence or proof is called ____
Clarification
Appearance
Enunciation
Assumption
103
Liable can be defined as:
Being legally responsible for something
A person's behavior or belief concerning what is okay to do
A person's principle or judgment of whats important in life
The quality of being honest and having moral principles.
104
The gestures, movements, and mannerisms by which a person communicates with others.
communication
speaking
body language
interpersonal skills
105
You've been working with your manager who has been using inappropriate language. What do you do
Remain calm and report the problem to the Police Department.
Join in with the use of the inappropriate language to fit in
Aggressively confront the manager about the situation.
Ask the manager to stop speaking in such a inappropriate way
106
judgment about a person or group because of their culture or social class is called a __
Incongruent
Cultural bias
Cultural diversity
Enunciation
107
“Big Picture” issues can be referred to as:
goals of the company
the culture of the organization
all of these
the organization's policies
108
Copyright laws cover _
cyber bullying.
all original artwork.
materials in the public domain
ideas.
109
What of the following refers to the mixing of people from other cultures who are in a setting?
cultural diversity
respect
race
ethnicity
110
A term that describes information pertaining to a certain profession or position
Information technology
Job specific
Productivity
Compatibility
111
Which of the following is NOT a benefit of doing a community service project?
opportunity to earn extra money
opportunity to do what you enjoy for a good cause
satisfaction from providing help to some individual or cause
valuable training in leadership or job related skills
112
A plan or goal that guides someone's personal behavior
perks
incongruent
intangible
agenda
113
An individual that contributes new ideas and works with initiative has
self-representation.
conflict resolution.
creativity and resourcefulness
customer service.
114
One demonstrates ___ by negotiating solutions to interpersonal and workplace conflicts.
creativity & resourcefulness
conflict resolution skills
integrity
teamwork skills
115
Which of the following is a good basic rule of a business meeting?
allow participants to conduct conversations among themselves
distribute an agenda
avoid visual or printed support materials
handle all questions individually after the meeting
116
The ability to do something or produce something without wasting materials, time or energy.
Efficiency
Organization
Prioritize
Plan
117
Which of the following journals is a publication directly related to a profession?
sports
Wall Street
literature
professional
118
The purpose of writing a thank you note to a job interviewer is____.
all answers are correct
to show that you are polite, thoughtful, and conscientious.
to thank the interviewer for his or her time.
to give you another chance to sell yourself.

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