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Business Administration and Management Flashcards | StudBud
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Business Administration and Management
Business Administration and Management
20 terms
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StudBud Administration
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#business #administration #management
Flashcards
20 cards
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Questions
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Answers
1
The primary purpose of a research report is to...
summarize gathered information
organize a problem
establish objectives
support business decisions
2
A barrier to effective listening is often the _____ of the listener
Interest
Concentration
Patience
Attitude
3
What type of utility do malls and shopping centers provide?
time
place
possession
form
4
Sharing unlimited liability for a business's losses, these individuals are part of a(n)
Private corporation
"S" corporation
Public corporation
General partnership
5
Employees can generally identify difficult customers
by observing customers dress
by listening to customers accents
after asking personal questions
during their initial contact
6
Which is a relevant question for a job applicant to ask during an employment interview?
What type of training do you provide for this position?
Why didn't the sales department meet its goals last month?
What is your annual salary?
Are there any good restaurants nearby?
7
Desires for clothes, lawn care, and CDs would be classified as
services
non-economic wants
goods
economic wants
8
Employees who handle customer complaints need to know how to
defend the company at all costs
please the customer at any costs
ignore customers complaints
listen with an open mind
9
When coworkers casually discuss work-related topics at lunch, it is called _____ communication
informal
ceremonial
external
official
10
When participating in a project-status meeting, it is important for a participant to
take notes for the group
provide information about new policies
monopolize the conversation
be prepared to provide an update
11
A request made by an employee to a supervisor is an example of what type of communication?
downward
grapevine
upward
horizontal
12
Which of the following represents a primary business activity:
marketing
scheduling
designing
supervising
13
An effective technique for personalizing a telephone sales presentation is to?
ask the customer questions
use a merchandise approach
greet the customer by name
call the prospect at home
14
Which of the following is one of the major responsibilities of environmental law:
Production
Historic preservation
Land management
Conservation
15
In business terms, income is the money
spent
produced
supplied
received
16
The use of robots in assembly-line work is a form of specialization involving
natural resources
capital goods
human resources
capitalism
17
One characteristic of letters of inquiry businesses write to other business are...
short
formal
complex
social
18
Which of the following economic systems encourages competition in business:
market
communist command
traditional
socialist command
19
An example of a physical communication barrier is
Noise
Emotional perceptions
Bias
Personal background
20
Businesses must be sensitive to all traditions, beliefs, and etiquette, which are __ factors
political
cultural
intellectual
economic