Chapter 7 Management and Leadership

A manager is better able to influence workers when he or she

Which of the following is NOT an important human relations skill needed by leaders & managers?

A manager should use strategic management when:

Which of the following is a management function?

Each of the following is a characteristic of effective leaders except

Team building is an example of

Effective managers should use strategic management rather than tactical management

Members of the first level of management in a business are commonly called

Almost everyone has the same beliefs about what constitutes ethical behavior.

workers helps mgrs understand employees and demonstrates that the manager respects their ideas.

The way a manager works with and involves employees is

In strategic management, managers are less directive and involve employees in decision-making

A manager should use tactical management when

"Leaders are born and not made."

The most effective leaders treat everyone alike.

Madison's work unit support her bc they like her & believe she has their best interest in mind

All leaders need to be dependable, which means that they

How many levels of management are there?

The five functions of managers include each of the following except

Management is the process of requiring all workers to follow instructions and business policies

It is much more important for employees to practice ethical behavior than it is for managers to

Sources of job satisfaction include

An entrepreneur who starts a new business is not considered to be a manager.

Mission statements

Which level of mangmnt spends most of its time completing planning and controlling activities?

Montreon, a customer service manager, sent a memo to Jace.com, one of his employees. This is

Ethical behavior consists of 

Human relations is the way people get along with each other

Ethical behavior is made up of two parts: the actions of individuals and groups and

The important human relations skills needed by leaders and managers are

Preparing to be a leader you should develop which of the following?