QEM 1504 Quiz 19

customer importance ratings and existing product strengths and weaknesses set targets for each technical requirement

QFD benefits companies through improved communication and teamwork between all constituencies in the value chain

_ a set of linked matrixes to ensure that the voice of the customer is carried throughout the production/service process

Under QFD, all operations of a company are driven by :

__ originated in 1972 at Mitsubishi’s Kobe shipyard site

The first house of quality relates technical requirements to component requirements;

Xerox and Ford initiated the use of QFD in the United States in 1986

- a planning process to guide the design, manufacturing and marketing of goods by integrating the voice of the customer

The lack of a strong relationship between a customer requirement and technical requirement shows that

Today, QFD is used successfully by manufacturers of automobiles, electronics, appliances, and construction equipment

The fourth house of quality relates process operations to quality control plans.

The third house of quality relates component requirements to process operations

The second house of quality relates the voice of the customer to a product’s overall technical requirements

One of the principal focuses of QFD is to eliminate the wasteful effort in redesigning products and production system

QFD uses a set of linked matrixes to ensure that the voice of the customer is carried throughout the process

QFD reduces the time for new product development

Competitive evaluation highlights the absolute strengths and weaknesses in competing products

Customer importance ratings represent areas of greatest interest and highest expectations as expressed by the customer

QFD departs from the traditional product planning process in which product concepts are originated by design teams