Duplicate of Mail and Electronic Correspondence CH 12

Question 1

The form used to indicate the name + address of the sender, addressee and to show proof of mailing on a specific date is

Accepted Answer

certificate of mailing

Question 2

Which mail provides for mailing items in boxes or in certain envelopes for a set price, regardless of weight

Accepted Answer

Priority Flat Rate Mail

Question 3

. Select the correct statement(s) regarding annotating mail.

Accepted Answer

all of these

Question 4

A return receipt

Accepted Answer

all of these

Question 5

E-mail signature lines should contain

Accepted Answer

no more than 6 lines

Question 6

Fax communication can be used

Accepted Answer

any of these

Question 7

The American Health Information Management Association recommends that fax machines

Accepted Answer

not be used for routine transmission of patient information.

Question 8

When using fax transmission, it is advisable to call the recipient before sending a lengthy document.

Accepted Answer

True

Question 9

If a letter is marked “Personal” or “Confidential,” you should open it immediately.

Accepted Answer

False

Question 10

It is safest to assume that all e-mail messages are

Accepted Answer

kept forever

Question 11

A signed authorization form is not needed when sending medical records via fax.

Accepted Answer

False

Question 12

When sending mail to a foreign country, the last address line should include which information in capital letters

Accepted Answer

full name of the country

Question 13

A mail classification that includes thick envelopes, tubes, and packages is

Accepted Answer

parcel post

Question 14

The fastest delivery service offered by the USPS is

Accepted Answer

express mail

Question 15

Stamps may be ordered by mail, phone, or online.

Accepted Answer

True

Question 16

Restricted delivery is available for Certified Mail, Registered Mail, and Insured Mail over

Accepted Answer

$200

Question 17

When proof of delivery is needed, such as for collection purposes, which service is used?

Accepted Answer

Certified mail

Question 18

Another name for first-class mail is parcel post.

Accepted Answer

False

Question 19

When addressing an envelope for optical character recognition,

Accepted Answer

punctuation marks should not be used

Question 20

With the use of the Internet, sending First Class letters and other documents using standard mail delivery has increased

Accepted Answer

False

Question 21

Before sealing an envelope, what do you need to check?

Accepted Answer

all of these

Question 22

Never forward e-mail chain letters.

Accepted Answer

True

Question 23

When handling faxed records,

Accepted Answer

keep a fax report of all transmissions indicating the date, time and number

Question 24

Specific typing and addressing standards must be adhered to when preparing an envelope for optical character recognition

Accepted Answer

True

Question 25

Proper grammar and word usage are not necessary in e-mail communication.

Accepted Answer

False

Question 26

A piece of mail may be considered suspicious if it

Accepted Answer

all of these

Question 27

A window envelope can be used for any address, even if there are six or more lines.

Accepted Answer

False

Question 28

Which of the following statements regarding business e-mail is accurate?

Accepted Answer

Email sent or received at a business is company property

Question 29

When mail has two delivery addresses, the mail is delivered to the address that

Accepted Answer

appears directly above the city, state, and ZIP code line

Question 30

E-mail business communication

Accepted Answer

should follow tht format of the office memorandum

Question 31

The USPS has many services available online, including

Accepted Answer

all of these

Question 32

When e-mail is received from an unknown source, especially one containing an attachment, opening it can pose a risk of

Accepted Answer

containing a virus

Question 33

A stamp that can be used indefinitely to mail a one-ounce letter, regardless of when the stamp was purchased, is a

Accepted Answer

forever stamp

Question 34

In a ZIP + 4 code, the last four digits speed mail delivery by specifying

Accepted Answer

an area within a locality, building or group of PO boxes

Question 35

Which service endorsement is used when the sender would like mail to be forwarded to the new address + informed of it

Accepted Answer

address service requested

Question 36

E-mail often serves as a substitute for interoffice memos.

Accepted Answer

True

Question 37

A service endorsement is printed on an envelope to notify the postal service of what to do with un-deliverable mail

Accepted Answer

True

Duplicate of Mail and Electronic Correspondence CH 12

Questions 37

Duplicate of Mail and Electronic Correspondence CH 12

Questions 37