ASM Fall 24 chapter 32 test review

Binding arbitration is a formal legal process to resolve issues between customers and businesses.

If the customer asks you to take a shortcut you are absolved of responsibility.

From the position as the __, your shop takes on the burden of advising the customer.

Consumers are protected by local and state laws that vary in their standards and concepts.

The manufacturer is responsible for warranty, so the local agent doesnt have to meet with the customer every single time

Which of these is something you may encounter in civil court that customers are seeking to get from you?

Taking the time to fill out a repair order correctly is essential for EVERY employee who deals with customers.

Which of these results in jailtime?

What is the most cited unfair practice?

Both the company and the customer are required to adhere to the decision of the binding arbitration panel.

Which of these is not a criteria for lemon law statutes?

What should you do if you notify the customer a vehicle is unsafe, but they insist on driving it away anyways.

Which of these is a common example of complaints brought to small claims court?

What type of society do we live in?

What aspect is commonly overlooked on the Repair Order?

Which of these is not a way you should fill out a repair order?

What is your favorite hot drink?

Taking shortcuts in a repair never occurs, even if the customer asks.

It is not a legal requirement to perform warranty repair as the local agent for the manufacturer.

The most common method for customers to take legal action is what?

Customers hire you as a consultant and an expert to perform a service on their behalf.

Binding arbitration is a step in the litigation process.

What is a widely accepted minimum warranty?

Taking shortcuts does not make the customer lose trust in you because you are the expert.

How many states have lemon law statutes?

Shops don't use the warranty requirement as a marketing technique.