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Security Awareness Flashcards | StudBud

Explore/Security Awareness

Security Awareness

9 terms·StudBud Administration·1 play

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Questions 9

Answers

1
The call center is 100% paperless.
True
False
2
Remote workers do not have the same responsibilities as the Call Center since they work from home?
False
True
3
What happens when an Agent logs into TDC or Infinity?
All of the above
Agents screens may be monitored and productivity tracked
A log is created of the date and time
All Actions taken are logged and tracked
4
In the call center, I should:
Leave backpacks and personal items in my locker.
Lock my computer when I'm away from my desk
All of the above.
Leave my cell phone and other devices in my locker.
5
What should agents do to comply with the TCPA?
Maintain and honor Do Not Call Lists
Only call customers during permitted hours
Disclose that a call is being monitored
Empty choice
All of the above.
Obtain written consent for calls and text messages
6
True or False: Agents should write down their credentials and store them in a safe spot?
False
True
7
True or False? Debit card information is stored in our system but the PIN is not.
True
False
8
Why must Agents sign a Non-Disclosure Agreement when hired?
To protect company confidential information.
To guarantee agents receive a bonus.
To ensure agents can share information.
Company Rules.
9
What is the Telephone Consumer Protection Act (TCPA) Responsible For?
Establishing credit reports
Regulating Robo-calls and text messages
Managing internet privacy
Enforcing workplace safety