stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Duplicate of EST Business Flashcards | StudBud
Explore
/
Duplicate of EST Business
Duplicate of EST Business
50 terms
·
StudBud Administration
·
3 plays
Imported from external platform
Flashcards
50 cards
F
Practice quiz
P
Host live
L
Questions
50
Answers
1
The salon/ spa exterior, decor, music, and sounds, and air, and ventilation are all components of:
Ambiance
Shared accountability
Personalized approach
Synergy
2
Networking provides all of the following benefits EXCEPT:
Contacts create difficult situations that turn into real problems
Provides opportunities for career advancement
Gives access to people and resources within the industry
Provides a good way to learn about trends in the industry
3
The tax based on the profits (earnings) of a business is known as:
Sales tax
Income tax
Payroll tax
Operating tax
4
Features of a product are its characteristics, which might include:
Perfect for traveling
Economical purchase
Renewing effect
Size of container
5
Turning a $70 ticket into a $80 ticket is an example of:
Target marketing
Upselling
Demographics
Client profile
6
Procedures in the salon/spa that ensure all products are accounted for is known as:
Inventory control
Budgeting
Advertising
Scheduling
7
Before a salon/spa owner can hire employees, they need to apply for a:
Social insurance number
Driver’s license
Federal employer identification number
Social security card
8
The emotional buyer type bases their purchases on:
Price
Brand new products
Facts
Personal reasons
9
Which document introduces you to the salon/spa & offers a brief summary of why you would like to be employed there?
Cover letter
Application
Résumé
Profile
10
Type of buyer: open minded and willing to take a chance on new products with out hesitation:
Bargain
Stubborn
Ready
Logical
11
An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:
Treatment
Accountability
Prebooking
Consistency
12
Type of client: requires accurate information regarding ingredients & product application.
Analytical
Authentic
Tentative
Conventional
13
Before an interview begins, you may be ask to fill out a(n):
Résumé
Application
Reference
Portfolio
14
In the industry, an esthetician with all appointments scheduled for a day is referred to as:
Full book
Upsell
Target market
Prebook
15
What % of client retention would be achieved if an esthetician had 8 out of 10 clients return for services?
0.8
0.9
0.4
0.2
16
The renting of a booth/suite by an individual esthetician on a monthly basis is referred to as a(n):
Chain salon/spa
Independent salon/spa
Full-service salon/spa
Independent contractor
17
In many cases, the first person to greet a client as they arrive is the:
Distributor consultant
Front desk associate
Manager
Owner
18
Benchmarks for a goal are usually expressed with:
Numbers
Vague dreams
Letters
Time periods
19
Worker compensation insurance is needed to protect the:
Customers
Employee
Salon/spa
Inventory
20
Selling additional services to clients beyond what they originally booked for a visit is called:
Client retention
Prebooking
Upselling
Promoting referrals
21
A set income given to an employee on a weekly or monthly basis is known as:
Salary
Booth rent
Stock
Commission
22
Which of the following terms refers to all money owed:
Net worth
Assets
Liabilities
Financial status
23
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
Former building owners
Salon/spa owner
Local authorities
Salon/spa employees
24
Treating your client like an important, valued individual is known as:
Shared accountability
Cooperation
Personalized approach
Staff synergy
25
The following descriptions are all benefits of a product EXCEPT:
Economical purchase
Renewing effect
Perfect size for traveling
Concentrated formula
26
Paid holidays, bonuses, and insurance are all examples of:
Liabilities
Assets
Job benefits
Job responsibilities
27
Which of the following strategies works to involve the client when recommending products?
Know what the promotions are
Let client hold, smell, or sample product
Give reasons why to buy product
State the price
28
What is considered the best form of advertising?
Direct mail
Word of mouth
Print ads
Social media
29
A sole proprietorship is a business owned by:
One person
A corporation
A franchise
Two or more people
30
Time period for short term goal:
3 years
5 years
1 year
2 years
31
Who can decide if a goal is realistic?
Your tutor
Your family
Your friends
You
32
The generation that wants to know more about products/ business is:
IGeneration
Millennials
Baby boomers
Traditionalists
33
Skill: When staff members take individual initiative to stay on top of things & pay attention to detail.
Problem-solving
Being proactive
Conflict management
Cooperation
34
A set dollar amount of rent paid each month to the lessor is called:
Tentative rent
Flexible rent
Variable rent
Fixed rent
35
All of the following will help an esthetician manage working time effectively EXCEPT:
Don’t worry about being on time
Preform treatments in an efficient, tidy manner
Keep working area organized
Prioritizing tasks
36
Buyer type: wants to save money at all costs and is not as interested in quality of the product as price:
Stubborn
Logical
Bargain
Ready
37
Business type: Owned by shareholders & forms under legal guidelines:
Sole proprietorship
Corporation
Franchise
Partnership
38
The average amount spent on services & retail by a client during one visit is known as:
Average net profit
Average appointment
Average visit
Average ticket
39
Which of the following time periods identifies the consideration for being a long term goal?
1 year
5 years
6 months
3 months
40
Of the following; something you should NOT do for a job interview:
Bring friends to interview
Exhibit a positive attitude
Maintain eye contact
Send thank you not within 24 hours
41
Net worth is calculated by subtracting liabilities from:
Loan balances
Charge accounts
Student loans
Assets
42
The exchange of services, products or expertise for money is known as:
Assessing
Recommending
Analyzing
Selling
43
All of the costs incurred in running the salon/spa each day is referred to as:
Profit
Loss
Operating expense
Operating loss
44
Usually the largest expense in operating a salon/spa:
Advertisement
Supplies
Rent
Salaries or commissions
45
Showing up on time and ready to work is the work principal:
Dependability
Efficiency
Initiative
Teamwork
46
An effective strategy to encourage repeat business from a client is to:
Avoid sending thank you cards
Provide exceptional service
Have a negative approach to clients
Limit your work hours
47
Type of insurance: protects salon/spa owner from financial loss due to an employee’s negligence:
Malpractice
Premise
Unemployment
Product liability
48
A goal strategy that states exactly what you want to accomplish is referred to as being:
Realistic
Specific
Measurable
Achievable
49
I will get a job within the next 60 days is an example of what type of goal?
Timely
Achievable
Realistic
Measurable
50
All the property you own is called a list of:
Liabilities
Assets
Debt
Finances