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The Great Big Admin Theory Challenge Flashcards | StudBud
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The Great Big Admin Theory Challenge
The Great Big Admin Theory Challenge
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1
Which of the following is NOT a feature of a file management system?
Files should be saved using appropriate names
Anti-virus software should be updated regularly
Files should be backed up regularly
Files are kept up-to-date
2
The employer is responsible for providing adjustable seating.
False
True
3
Which of the following is NOT a consequence of having a negative corporate image?
A valuable asset
No recognisable brand
Less professional reputation
Lack of consistency
4
Which of the following is NOT true of social media?
It is an expensive form of marketing
Customers can contact the organisation directly
A wide audience can be reached
Individuals can follow or friend organisations they are interested in
5
Books cannot be covered by copyright law.
False
True
6
This is similar to the world wide web but restricted to a limited group.
Internet
Facebook
Favourites
Intranet
7
Which of the following is a consequence of poor customer service?
Fewer complaints
Increased sales/profit
Poor reputation
Keeping loyal customers
8
HASAWA stands for...
Health and Security at Work Act
Hygiene and Safety at Work Assessment
Health and Safety at Work Act
Health and Safety at Work Assessment
9
Whose responsibility is it to report any accidents or hazards in the workplace?
Employer
Employee
10
Which of the following is NOT an advantage of e-diary?
Recurring meetings can be made easily
Diaries of several people cannot be linked
Double-booking of appointments are highlighted
Alerts can be used to remind user about an appointment
11
If a skill or quality is an advantage but not vital, what would it be classed as?
Essential
Desirable
12
Which of the following would NOT be considered a duty of an admin assistant?
Repairing the photocopier
Answering the telephone
Organising events/meetings
Updating spreadsheets
13
The GDPR applies to all organisations that use personal data.
True
False
14
What is the most appropriate method to communicate with suppliers?
E-mail
Social media
Text
Website
15
Which of the following is NOT the responsibility of an employer with regards to the security of property?
Mark equipment with UV pens
Set the alarm before leaving
Keep a list of equipment
Attach equipment to desks
16
An accident form should be completed by whom?
The Manager
A witness or the person involved in the accident
A first aider
Any staff member
17
Corporate image can be implemented through:
Training/employing specialised staff
All of these
Policy statements
Having an efficient recruitment and selection procedure
18
This helps find information about anything quickly and easily.
Intranet
Favourites
Search engine
19
A blog is a live presentation.
False
True
20
Which of the following is a NOT a consequence of using unreliable internet sources?
Organisation loses money
Wrong decision can be made
Organisation gets a bad reputation
Organisation gains opportunities
21
By law, how many employees does an organisation need to have before they need a written health and safety policy?
10 or more
5 or more
3 of more
1 or more
22
Which of the following should an admin assistant NOT use the internet for?
Researching the latest travel information
Playing games
Booking accommodation
Looking up competitor's prices/promotions
23
Which of the following is NOT a feature of reliable internet sources?
Accurate
Reliable
Biased
Regularly updated
24
What gives an outline of the main intentions of an organisation?
Customer service policy
Q&A section
FAQ section
Mission Statement
25
Which of the following is NOT the responsibility of an employee with regards to the security of information?
Change passwords regularly
Only use files/pen drives from reliable sources
Set up appropriate access rights
Lock their computer when away from desk
26
Which of the following is a skill and not a quality?
Patient
Good communicator
Organised
Able to multitask
27
Presentations can contain text, graphics, sounds and animations.
False
True
28
Which of these would NOT be a way to monitor that customer needs are satisfied?
Use a mystery shopper
Analyse loyalty card
Survey the customers
Ask the customer's family
29
Mission statements should usually be no longer than 2 or 3 sentences.
True
False
30
LinkedIn is an example of what?
Social media
Vodcast
Blog
Webinar
31
What is the name of the training given to new employees?
Induction training
Health and Safety training
32
A video file that can be downloaded to a computer or mobile device is called what?
Video conference
Podcast
Vodcast
Webinar
33
This act makes it illegal to access computers to change or alter details without permission.
Computer Misuse
Copyright, Designs and Patents
GDPR
34
What is the most appropriate way for a charity to promote an upcoming charity event?
Blog
E-mail
Social media
Text
35
Which of the following would NOT normally be found in the person specification?
Skills
Holiday entitlement
Experience
Qualifications
36
Which of the following is NOT the responsibility of an employee with regards to the security of people?
Wear a uniform
Ensure visitors report to reception
Wear a name badge
Install CCTV
37
Which of the following is NOT one of the seven key principles of personal data privacy?
Storage limitation
Accuracy
Data Maximisation
Lawfulness, fairness and transparency
38
Which of the following is NOT a benefit of good file management?
Employees do not have difficulty finding files
Confidential files cannot be accessed by unauthorised personnel
Files are duplicated
Efficiency is improved
39
Which of the following is a benefit of good customer service and NOT a feature?
Dealing with complaints effectively
Monitoring staff performance
Reduced costs
Putting the customer first
40
Details relating to a specific job are usually found in the what?
Job description
Person specification
41
Which of the following is NOT a responsibility of an employer with regards to the Fire Safety Regulations?
Refill fire extinguishers
Assess fire risks in the organisation
Train employees in fire procedures
Check and maintain fire-fighting equipment
42
A webinar is a live presentation which uses the internet to connect to people anywhere in the world.
False
True
43
Whose responsibility is it to arrange the desk and screen to avoid glare?
Employee
Employer
44
Which of the following is a benefit of good customer service?
Reduced waste
Decreased market share
Increased waste
Increased costs
45
Which of the following is NOT a feature of corporate image?
An easily recognisable slogan
An easily recognisable staff uniform
Changing colours, fonts and graphics regularly
A standardised store layout
46
File management is the method by which equipment is stored.
True
False
47
Who is responsible for health and safety in the workplace?
Everyone
The Owner
The Employees
Management
48
Which of the following is NOT an advantage of e-mail?
Messages can be flagged according to priority
You cannot copy someone in to an e-mail anonymously
A receipt facility is available
Messages can be instantly sent anywhere in the world
49
Which method would NOT be suitable for surveying customer opinions?
Online
By phone
By fax
By post
50
A written statement of the organisation's policy and their plans for dealing with customers is called what?
Customer service policy
Mission statement