Elements that influence your relationships with others are

Prejudices, frustrations, life experiences, and aging

To be a good listener you must

Show interest and pay attention

Health Plan employer data and information set

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Effective Communication

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Questions 25

Answers

1
Relating directly to the matter at hand; relevant is
Credible
Pertinent
Courteous
Important
2
Which of your five sense do you not use to observe a patient
Sight
Smell
Hearing
Taste
3
Convert 12:20 am to military time.
0120
0020
1220
2320
4
Nonverbal communication includes
Prejudices
Spoken messages
Labeling
Facial expressions
5
a story or account of events is a
Observation
Notation
Chart
Narrative
6
The act of noting, marking, or setting down in writing is a
Chart
Notation
Observation
Legible
7
Common styles of communication are
All of these
Assertive
Aggressive
Unassertive or passive
8
Verbal Communication includes
Gestures
Written messages
Touch
Eye contact
9
Convert 7:15 pm to military time.
1815
1615
1915
2015
10
To Send a clear message you must:
Be precise and detailed about what you expect
All of these
Watch your body language and treat patients with respect
Use active listening skills and a positive tone
11
An objective observation
can be seen
is a rash
All of these
is perceived by someone other than the patient
12
What time is 0845
8:45pm
9:50am
8:45am
10:00am
13
Which is not an essential element of communication?
A Sender
Feedback
A message
Eye contact
14
A device that sends & receives printed pages as electronic signals over the telephone line is
Internet
Cover page
Fax machine
E-mail
15
to write observations or records of a patients care is to
Document
Read
Chart
Observe
16
A constant balance within the body is
Homeostasis
Reliable
Narrative
Antagious
17
2000 is what time?
7:00pm
8:00pm
3:00am
10:00pm
18
Elements that influence your relationships with others are
Prejudices, labeling, aging, and attention
Prejudices, frustrations, life experiences, and aging
Life experiences, labeling, frustrations, and gestures
Patience, life experiences, frustrations, and feedback
19
What is not a subjective observation
cannot be seen
rash
pain
headache
20
To be a good listener you must
be assertive
Listen carefully, Use gestures
Explain your reasoning ,
Show interest and pay attention
21
Major communication barriers are
Labeling
Sensory and cognitive impairment
Talking too fast
All of these
22
The act of exchanging information
Recipient
Talking
Communication
Labeling
23
To treat someone inferior is to treat them
the same
above
polite
lower
24
HEDIS stands for
Health Plan employer data and information set
employee health plan and information sheet
Health Program and data information
hospital employee data and safety information
25
Which is not a form of communication technology?
Books
Telephone
E-mail
Fax

Effective Communication Flashcards | StudBud