MOL - BPS Day 2

Question 1

Lean management is only done by cutting all processes that we think is not creating value for customers.

Accepted Answer

False

Question 2

Value is the opposite of waste

Accepted Answer

True

Question 3

Process Streamlining is increasing an agency's efficiency by:

Accepted Answer

all of the above

Question 4

Searching of files, extra clicks or keystrokes are examples of this type of waste.

Accepted Answer

Unnecessary Motion

Question 5

Error in data entry and documents, lost records and machine malfunction are examples of this type of waste

Accepted Answer

Defects

Question 6

Uses methods for eliminating factors that waste time, effort or money.

Accepted Answer

Lean Management

Question 7

What is the acronym of the 8 types of waste?

Accepted Answer

DOWNTIME

Question 8

Anything that adds cost to the product without adding value as perceived by the customer.

Accepted Answer

Waste

Question 9

Which is the following is not a type of waste?

Accepted Answer

Utilized Talent

Question 10

Which of the following is not a benefit of Streamlined Processes?

Accepted Answer

Same amount of errors in the service delivered

Questions 10