Why is having diversity in a company staff a good idea?

There is a broader range of talents, skills, and creativity.

An older man with tattered clothes enters your computer sales store. How should you greet him?

Greet the customer and ask if he would like assistance.

You notice a fellow employee is having great difficulty carrying a section of pipe.

You assist your peer in carrying the long sections of pipe.

Why should an employee wear safety glasses on a shop floor at a manufacturing plant?

Safety glasses should always be worn on the shop floor.

The new work computer you've been issued is not functioning properly. What do you do first?

Check the operating manual to try to troubleshoot.

Your manager repeatedly uses inappropriate language that makes you uncomfortable. You should

Remain calm and report the problem to the manager's boss.

Why do employers prefer professional references over personal ones?

Personal references tend to be biased.

Li is asked to pick the best contractor for a job. What process does he use to narrow choices?

Evaluate all factors needed and select based on these.

An employee BEST shows their commitment to lifelong learning by

attending conferences to gain new industry related knowledge

Co-workers Shauna and Ashley have argued. Ashley is now opening insulting to Shauna.

Shauna should report Ashley to the human resources manager.

You find out the meal a restaurant customer ordered has sold out. What should you do?

Offer a comparable dish, a discount, and an apology.

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New Workplace Readiness Skills Sample Questions

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Questions 20

Answers

1
When writing to Sally Smith, a potential new customer, what is the best way to begin an email?
Dear Madam or Sir:
Dear Ms. Smith,
Hello Sally Smith!
Dear Mrs. Smith,
2
Why is having diversity in a company staff a good idea?
It creates a homogeneous work ethic.
There is a broader range of talents, skills, and creativity.
The work environment will be more ethical.
It meets the quota for minority cultures.
3
Which of the following helps a farm worker decide what to do each day?
The work your peers do first
The customers' complaint log
The daily work plan
The tasks most enjoyed
4
Which of the following is appropriate for a formal greeting during a presentation?
Listen up.
Let's get started.
Welcome.
Be seated.
5
An older man with tattered clothes enters your computer sales store. How should you greet him?
Ask the customer to look at the posted dress code and leave.
Inform the customer of available lay-away plans.
Greet the customer and ask if he would like assistance.
Wait until the customer approaches you and then handle it.
6
What is the MOST important reason for cleaning the cache of your web browser?
to optimize browsing speed
to maintain privacy at all times
to minimize the chances of computer virus
to tag important websites
7
I work 41 hours and make $12/hr. Overtime (over 40 hrs.) is paid at time and a half. My pay is
$396
$498
$508
$412
8
You notice a fellow employee is having great difficulty carrying a section of pipe.
Tell someone else to help this employee.
Stop doing your assigned task.
Stay on your job assignment all day.
You assist your peer in carrying the long sections of pipe.
9
Why should an employee wear safety glasses on a shop floor at a manufacturing plant?
It is the ethical thing to do and therefore morally correct.
All global companies suggest employees wear safety glasses.
Most employees wear safety glasses as a safety precaution.
Safety glasses should always be worn on the shop floor.
10
A civically responsible employee knows how the government works and that the legislative branch
assesses the laws.
enforces the laws.
makes the laws.
evaluates the laws.
11
The new work computer you've been issued is not functioning properly. What do you do first?
Email a friend who is an IT expert and seek assistance.
Tell your co-worker about the problem and ask for help.
Check the operating manual to try to troubleshoot.
Inform the IT department about the computer problem.
12
Max is asked to send a final inventory report to a project manager. What format should he use?
Excel
PDF
Email
Word
13
Your manager repeatedly uses inappropriate language that makes you uncomfortable. You should
Directly confront the manager about the situation.
Join in with the use of inappropriate language to fit in.
Ask the manager to stop speaking in an inappropriate way.
Remain calm and report the problem to the manager's boss.
14
Why do employers prefer professional references over personal ones?
Professional references are biased.
It is illegal to provide personal references.
Professional references tend to be more intelligent.
Personal references tend to be biased.
15
Justice told his boss he would finish a report by Friday. Following through is an example of
reliability
resourcefulness
problem solving
honesty
16
Li is asked to pick the best contractor for a job. What process does he use to narrow choices?
Evaluate all factors needed and select based on these.
Select the contractor closest in distance to job site.
Ask a coworker for their input and choose by his rationale.
Select the contractor who is most affordable.
17
Which of the following is NOT a type of web browser?
Google Docs
Internet Explorer
Mozilla Firefox
Google Chrome
18
An employee BEST shows their commitment to lifelong learning by
attending conferences to gain new industry related knowledge
offering fellow employees assistance on the job
researching how to do difficult tasks in the workplace
spending time at work completing college class assignments
19
Co-workers Shauna and Ashley have argued. Ashley is now opening insulting to Shauna.
Shauna should write an email to her parents asking for help.
Shauna should report Ashley to the human resources manager.
Shauna should let the behavior go and hope it improves.
Shauna should ignore Ashley, but make sure her peers know.
20
You find out the meal a restaurant customer ordered has sold out. What should you do?
Have the manager deeply discount the entire party's meals.
Offer a comparable dish, a discount, and an apology.
Make sure the customer knows this will NEVER happen again.
Ask the head chef to come out and apologize profusely.

New Workplace Readiness Skills Sample Questions Flashcards | StudBud