number of sales measures

number of output sold by a business

level of staff turnover:

indicates staff satisfaction, measures staff leaving the business who need to be replaced

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

the 3 levels of planning include

strategic, tactical, operational

examples of voluntary termination may include

retirement, resignation, redundancy

leadership is the process of

positively influencing individuals to achieve objectives

the 5 steps of the planning process in order are:

define, analyse, develop, implement, monitor

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

management by objectives involves

setting objectives for employees-align with overall goals

Exporting is a strategy that:

more accessible to all business due to emergence of internet

four most common low risk strategies to overcome employee resistance are

empowerment, support, communication, incentives

increase in number of customer complaints can indicate

increase in customer dissatisfaction

manipulation can be best described as

devious influence over someone to get them to do what u want

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

one advantage of investment in training is:

benefits the business by improving the skills of employees

3 types of performance related pay are:

pay increases, bonuses and commissions

Organisational inertia is

unenthusiastic response from management to a proposed change

which of the following is an example of poor termination practice

providing employee with email of termination with no reason

Good workplace relations requires management to

provide fair wages & working conditions & recognise employee

what is the main purpose of managing waste

assist operations and improve efficiency

a similarity between quality control and quality assurance is

both involve checking of product against standards

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

studbud

VCE Business Management Exam revision 2017 EHS AMES

100 termsStudBud Administration51 plays

Unit 3 and 4

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
Business facing financial stress with possibility of job cuts. which style suits best?
participative
autocratic
persuasive
laissez-faire
2
what is one responsibility of employers regarding workplace relations
represent employees to create an award agreement together
good faith bargaining
lean management principles
setting the minimum wage
3
number of sales measures
number of employees
number of output sold by a business
number of days staff are absent
number of input bought
4
which of these is not a type of waste identified by lean management
excess motion
conveyer belts
overproduction
excess inventory
5
___ is responsible for coordinating all activities from acquiring to terminating employees
human resource manager
operations manager
sale and marketing manager
employees manager
6
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
improve operations
implement change
increase profit
improve motivation
7
which of the following is not a commonly used technique for carrying out appraisals
critical incident method
off the job training
essay method
comparison method
8
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
9
which of the following is a characteristic of a manufacturing business
produces tangibles
produces services
is performed
process/production occurs simultaneously to consumer buy
10
level of staff turnover:
indicates staff satisfaction
measures staff leaving the business who need to be replaced
measures staff leaving the business for lunch
indicates how safe a workplace is
11
which is not verbal communication
postcard
phone call
slouching
email
12
rate of staff absenteeism measures
number staff that neglect to turn up for work when scheduled
number of sick people in the workplace taking days off
number of staff retiring
number of staff leaving the business
13
the 3 levels of planning include
high, medium, low
strategic, tactical, operational
internal, external, macro
send, receive, feedback
14
examples of voluntary termination may include
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
resignation, dismissal, retirement
retirement, retrenchment, dismissal
15
leadership is the process of
damagingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
16
quality control involves use of a system so a business achieves set standards in production
false
true
17
the 5 steps of the planning process in order are:
define, analyse, develop, implement, monitor
create, analyse, evaluate, monitor and define
define, prepare, operate, implement and develop
eat, sleep, rave, repeat
18
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
smart, measurable, always, relevant, time
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
19
positive of dismissal, for the business is
disrupted work teams
opportunity for more skilled and productive worker to join
cost & time of recruitment and selection to replace position
loss of productivity whilst waiting for replacement
20
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
maintenance costs
perform specialised tasks
increased speed of production
21
management by objectives involves
establishing the mission and vision statement
deciding on strategies to achieve business objectives
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
22
A successful differentiation strategy requires:
the business to manufacture a quality product.
all of the above.
ongoing investment in research, development and innovation.
an effective marketing campaign.
23
managers unite with staff to make decisions together, what style is this?
consultative
autocratic
participative
persuasive
24
Exporting is a strategy that:
more accessible to all business due to emergence of internet
is only profitable when the value of the aus dollar is high
is only available to medium and large businesses.
involves buying goods and services from foreign businesses.
25
four most common low risk strategies to overcome employee resistance are
empowerment, incentives, intimidation, support
empowerment, support, communication, incentives
communication, threat, empowerment, support
communication, empowerment, bribes, incentives
26
increase in number of customer complaints can indicate
increase in productivity
improvements in staff morale
increase in customer dissatisfaction
improvements in quality
27
managers can gain trust and support through persuasion, what management style suits this
laissez-faire
autocratic
persuasive
participative
28
manipulation can be best described as
providing support to employees
devious influence over someone to get them to do what u want
bullying individuals
forcefully attacking someone you don't like
29
According to Porter, the most successful businesses implement:
both strategies, to help maximise their chances of success.
the strategy that suits their business circumstances.
the differentiation approach.
the cost leadership strategy.
30
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
Include a dispute resolution procedure
31
employees should be supported and communicated with at which stage of the 3 step change model
re-freeze
change
unfreeze
all 3 steps
32
management skills are used to
increase market share
all of the above
increase profits
increase productivity
33
what management style only TELLS staff what decisions have been made, with no input or reason
consultative
autocratic
persuasive
participative
34
which of the following is not a learning organisation discipline
systems thinking
personal mastery
communication
mental models
35
one advantage of investment in training is:
employee might leave the business after training investment
time consuming
benefits the business by improving the skills of employees
takes employees away from their usual activities at time
36
3 types of performance related pay are:
pay increases, bonuses and commissions
bonuses, share plans and gain sharing
pay increases, bonuses and career advancement
pay increases, commissions and a day off
37
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of wastage
Percentage of market share
Rates of staff absenteeism
Level of staff turnover
38
Organisational inertia is
unenthusiastic response from employees to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
39
__ is the ability of a business to develop strategies for a competitive edge
competitive advantage
delegating
competitors
leadership
40
which of the following is an example of poor termination practice
providing employee with email of termination with no reason
providing employee with notice of termination
providing employee with reasons for termination
providing employee with exit interview
41
real corporate culture can be seen in
behaviour
objectives
slogans
policies
42
Good workplace relations requires management to
remove employees who complain about their working conditions
allow employees to have whatever they request
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
43
what is the main purpose of managing waste
assist quality
indicate staff satisfaction
assist operations and improve efficiency
reduce staff absenteeism
44
a similarity between quality control and quality assurance is
both speed up the production process
both involve checking of product against standards
both involve only internal stakeholders focusing on quality
both involve an external institute to check the product
45
Lock & Latham's motivation theory is based on
goal setting
career advancement
four drives
training and development
46
which of the following includes 2 materials management strategies
just in time and CAM
inventory control and automated production lines
just in time and forecasting
lean management and quality control
47
the resources used in the process of production are
overput
underput
output
input
48
how many types of waste are identified by lean management
7
1
5
6
49
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
not all resources are being used efficiently, issue of waste
staff have increased efficiency of resources
staff are unhappy and leaving the organisation
50
Maslow's hierarchy includes how many categories of needs?
3
5
4
6
51
the process that a business go through to become a register company and separate legal entity
arbitration
incorporation
transformation
globalisation
52
which is a disadvantage of off the job training
costs less
more expensive with fees
employees are familiar with environment
professional help
53
which of the following are the 3 key principles of total quality management
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
54
software that controls manufacturing processes is
computer integrated manufacturing
robotics
computer aided manufacturing
computer aided design
55
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
56
the operations manage area is responsible for
managing the financial aspects of the business
production of the business output
installing and maintaining technology
the marketing mix
57
personal mastery does not involve
scrutinising what the business does
developing the ability to focus energy
looking objectively at one-self
developing competence and skills
58
high risk strategies are likely to not result in
individuals submitting, but becoming resentful
greater long term resistance to change
individuals feeling supported in their opinion
individuals feeling tricked
59
What statement best suits laissez-faire management style
manager attempts to sell decisions to staff
employees assume total responsibility for making decisions
manager unites with staff to make decisions together
manager consults with employees before making decisions
60
what is the first step by HR Managers to negotiate workplace agreements
lodge agreement
exercise care with wording of agreement
be aware of all relevant awards and legal requirements
consult widely
61
which of the following is an appropriate strategy to respond to an increase customer complaints
lean management
ignore them
quality management
re-deployment of resources
62
change always results in positive outcomes for stakeholders
true
false
63
net profit figures is best described as
a business total revenue
the total products a business has sold
a business total sales
what remains when expenses are deducted from revenue
64
which of the following is not an example of a tangible good
phone service
bread
car
clothing
65
which of the following is not a characteristic of a service business
is performed
is more likely to have differences in how output is received
inputs are usually more physical
produces an intangible output
66
at CUB, raw materials that are used in the transformation process include
bottle beer
computers
conveyor belts
wheat
67
360 degree feedback is an approach that is used within
management by objectives
employee observation
all of the above
employee self evaluation
68
what is materials handling
minimising costs
planning materials
monitoring stock
physical handling of goods
69
The drive to comprehend includes
the need to form relationships with others
desire to own material goods, obtain status and power
to remove threats to one's safety
the desire to satisfy one's curiosity and learn new skills
70
which strategy is particularly great for marketing on product label
lean management
quality assurance
total quality management
quality control
71
Workplace relations is a key responsibility of which functional area of the business
marketing
operations
finance
human resource management
72
management skills requires to manage change are
leadership, academia, negativity
proactivity, leading, organisational inertia
communication, delegation, planning
interpersonal, training and money
73
on the job training is
off the job training
sending employees to a specialised training institution
monitor the performance of employees
learning skills for your job, whilst working
74
termination is
the ending of employment of an employee
dismissing an employee as not enough work to pay them
employee decides to no longer be part of the labour force
quitting the job
75
a sole trader business has unlimited liability
true
false
76
which strategy best addresses objectives relating to the KPI of level of wastage
training program for staff in retail sales
review ways to recycle materials in the production process
expanding into overseas markets
family day celebrations
77
'the big issue magazine' is an example of
public listed company
social enterprise
private limited company
government business enterprise
78
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
prior to and following change implementation
prior to change being implemented
following change implementation.
79
which list of strategies can be used to address the KPI of level of staff turnover
training, waste management, motivation
motivation, lean production, economics of scale
training, quality management, technology developments
motivation, training, management styles
80
An advantage of compute aided design is
encourages creativity
requires ongoing training
up front costs
81
Kurt Lewin developed the 3 step model and which other theory
four drives theory
force-field analysis theory
goal setting theory
hierarchy of needs theory
82
growth in the rate of productivity indicates
the business is using resources more efficiently
the business is using more input to produce fewer output
the business is using resources less efficiently
the business has lost market share
83
Lawrence and Nohria's 4 drives are:
achievement, training, motivation, defending
fitting in, career, advancement, comprehending, money
money, learning, frienships, threats
acquire, bond, comprehend, defend
84
Career advancement is a motivational strategy that can apply to which 2 theories?
Maslow and Lawrence & Nohria
Lawrence & Nohria and Locke & Latham
Lawrence & Nohria and Lewin
Maslow and Locke & Latham
85
Which KPI is relevant to a manager being concerned about employee wellbeing
Rates of staff absenteeism
Net profit
Number of workplace accidents
Number of customer complaints
86
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased costs associated with incentives
increased staff turnover
increased staff retention
increased productivity
87
an automated production line and conveyer belt is best when producing a variety of custom items
true
false
88
which of the following is not part of the workplace relations external environment
fair work commission
employer associations
trade unions
employees
89
output of a service business is tangible
false
true
90
the unfreeze sage of Lewin's 3 step model may include
evaluating the effectiveness of the implemented change
providing training
accepting the need for change
empowering action
91
which is not a management skill
planning
delegating
forecasting
communicating
92
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
food, shelter, cognitive development, OH&S, teamwork
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
93
which of the following is a stakeholder from the external environment
shareholders
trade unions
directors
management
94
a business that is owned by a minimum of two and maximum of 50 is
public listed company
sole trader
partnership
social enterprise
95
Which of the following is a non-financial motivational strategy?
commissions
share plans
gain sharing
support and sanction
96
involves series of checks throughout production to ensure output meets predetermined standards
quality control
quality assurance
lean management
total quality management
97
change affects stakeholders that are internal to the business only
false
true
98
percentage of market share is calculated by
subtracting a business total sales from industry sales
multiplying expenses by revenue
dividing a business sales by total industry sales
dividing total profits by total expenses
99
which of these is not an element of corporate culture
human resource management
rituals and celebrations
values and practices
symbols
100
a type of business structure that has 'pty ltd' in it's name
trust
public listed company
sole trader
private limited company

VCE Business Management Exam revision 2017 EHS AMES Flashcards | StudBud