stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Business Management U4 AOS2 Flashcards | StudBud
Explore
/
Business Management U4 AOS2
Business Management U4 AOS2
24 terms
·
StudBud Administration
·
100 plays
#tweetweet
Flashcards
24 cards
F
Practice quiz
P
Host live
L
Questions
24
Answers
1
Which of Senge's principals relates to the accumilation of individual learning
Personal Mastery
Team Learning
Systems Thinking
Shared Vision
2
Senges view of leadership, which best relates to committment to & responsibility for the vision
Leader as a designer
Leaders as a Steward
Leader as a teacher
3
True or False: Empowerment allows employees to design and implement the change?
True
False
4
Which KPI's does staff training primarily relate to
Net Profit Figures
Productivity Growth
Number of Customer Complaints
Consumer Confidence
5
What are two reasons why leadership is needed in the workplace
Employees need direction and motivation to embrace change
Chanage can cause significant stress & anxiety for employees
Employees have no clue on what they are doing
Employees need to be told exactly what to do with no input
6
What action can be best used to achieve successful change within an organisation
Clear goals and commitment and sustained energy towards them
Maintaining the status quo
Improving employee efficiency and effectiveness
Incorperating the organisation
7
Which of the follwoing relates to: Management preparing the people and business for change
Unfreezing
Refreezing
Changing
8
Which of the following management skills are required during the change process?
Delegation
Communication
Empowerment
Support
9
What would be the likely effect on customers following change
Meet the change with resistance but slowly accept it
Embrace the change and recommend organisaton to others
Not like the change and hope the organisation reverts back
10
Which of Senge's principals relates to the understanding of the big picture
Personal Mastery
Systems Thinking
Mental Modes
Shared Vision
11
Manipulation is the _ or_exertion of influence over employees when you wish them to change
Skillful, devious
Unhinged, discrete
covert, restrictive
12
Which of Senge's princials relates to individuals who are committed to learn?
Mental Models
Shared Vision
Personal Mastery
Systems Thinking
13
How does Communication operate as a low risk strategy?
helps to design and implement the change
provides incentive for embracing the change
Helps build trust and reduce fear of he unknown
14
What are two reasons why leadership is needed in the workplace
Change can cause significant stress & anxiety for employees
Employees have no clue on what they are doing
Employees need direction and motivation to embrace change
Employees need to be told exactly what to do with no input
15
True or false: Employees are likely to embrace change that would lead to potential redundancy
Flase
True
16
Who is Ms Maher's favourite student
Josh
Kevinn
Sidney
Richard
17
Management should decide how to measure the effectiveness of the change after implementation
True
False
18
What is one advantage of diversifying products
Increase short term net profit margin
Serve greater market
Increased Productivity
19
Which of the following relate to: The change actually taking place
Unfreezing
Refreezing
Changing
20
True or false: Employees generally respond well to threats?
False
True
21
Which of the following relates to leader as a designer?
develop the governing ideas of the business
committment to and responsibility for the vision.
fostering learning for everybody
22
Which KPI's are most applicable to Investment in Technology
Net Profit
Staff Satisfaction
Productivity Growth
Number of Workplace accidents
23
Which of the following processes are most importantt during the Unfreezing stage
Locke and Latham Goal setting
Force Field Analysis
Mazlow's hierarchy of needs
24
What are Three CSR issues an organisation has to consider following change
Honesty, Support, Sustainability
Honesty, Empowerment, Sustainability
Communication, Motivation, Honesty
Honesty, Responsibility, Sustainability
