Process Knowledge Test

Analyst initiates Payment Plan once the proposal is created in Ridgemont.

Which of the following is an Auto Fail in Call Audit?

Do not provide confirmation of account balances with vendors, customers or related external auditors.

Which CTI should be used when requesting invoices included in PPL be excluded from retroactive charging?

Next Action/Follow Up in CWB sticky notes can be blank.

This field should always be filled in even if there's no payment commitment received from the customer.

Analyst can mention the customer's email address when leaving a voice message.

Analyst initiates Bankruptcy in Case Stage once Credit Risk Team confirms bankruptcy in the account.

Root Cause of suspended accounts can be “Payment Plan”

For HIPAA accounts, when should an analyst send a Notice of Breach?

An ABA account with validation error and PD balance of $500 should be filed for OCS.

What are the additional information required in sticky notes if the account is tagged as "High Risk"?

Which is the best action for a BULK account?

If the customer objects to our policy regarding the auditor request, who should they contact in the Legal department?

For outbound calls,  full  account # or  account name  should be mentioned.

Which of the following is an Auto Fail in Process Audit?

What is the Root Cause for responsive customer w/o clear exit path & there's no other root cause applicable.

Which of the following is not included in the Special Handling accounts?

A vertical slash (|) separates the information in the Collection Attempt in sticky notes.

Which is the correct Probability % and Root Cause if the customer does not have any known issues in the account?