E government primarily focuses on?

Citizens interacting with the government through digital channels

KM can contribute to better public service delivery by?

Facilitating knowledge sharing among government agencies

What does “information overload” mean in the age of ICT?

Having so much information it’s hard to manage

Cloud computing refers to?

Storing and accessing data and programs over the internet

Which of the following best describes a knowledge transfer?

Moving knowledge form one person or group to another

Which of these BEST describes what ICT is about?

Tools and methods for handling information

When we talk about “access” in ICT, what does it mean?

Being able to use technology and the internet

Which of the following best defines a tacit knowledge?

Implicit and gained through experience

How can KM contribute to organizational resilience?

By enabling rapid adaptation to changing circumstances

Which of the following best defines an explicit knowledge?

Codified and easily communicated

E- governance is a broader term than e – government and includes?

The use of IT to transform government processes and citizen engagement

Why is it important to be “digitally literate”?

B. So you can safely and effectively use digital tools

What is the main goal of using ICT effectively?

To improve communication and processes

Which of the following BEST describes hardware?

The physical parts of a computer you can touch

The SECI model best describe as?

The process of knowledge creation and conversion

KM initiatives should be aligned with?

organizational goals and objectives

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KM and ICT in PA

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Questions 20

Answers

1
E government primarily focuses on?
Businesses selling products online
Developing new computer hardware
Citizens interacting with the government through digital channels
Storing data on remote servers
2
KM can contribute to better public service delivery by?
Standardizing procedures and processes
Improving employee morale
Improving communication with citizens
Facilitating knowledge sharing among government agencies
3
What does “information overload” mean in the age of ICT?
Having so much information it’s hard to manage
Not having any access to the internet
Only getting information from one source
Having too little information to make decisions
4
Cloud computing refers to?
Using very powerful local computers
Developing new software applications
Storing and accessing data and programs over the internet
Building physical computer networks
5
Which of the following best describes a knowledge transfer?
Deleting outdated knowledge
Storing knowledge in a database
Creating new knowledge
Moving knowledge form one person or group to another
6
Which of these is an example of software?
Keyboard
Hard drive
Monitor
Web browser
7
Which of these BEST describes what ICT is about?
Only mobile phones and apps
Just computers and the internet
Tools and methods for handling information
Software only
8
When we talk about “access” in ICT, what does it mean?
Knowing how to program computers
Having the newest gadgets
Being able to use technology and the internet
Owning a television
9
Which of the following best defines a tacit knowledge?
Explicit and easily documented
Found in textbooks
Implicit and gained through experience
Stored in databases
10
How can KM contribute to organizational resilience?
By enabling rapid adaptation to changing circumstances
By facilitating knowledge transfer during staff transitions
By preserving institutional knowledge
By improving employee satisfaction
11
Which of the following best defines an explicit knowledge?
Difficult to articulate and share
Based on intuition
Personal and subjective
Codified and easily communicated
12
E- governance is a broader term than e – government and includes?
Exclusively internal government operations
The use of IT to transform government processes and citizen engagement
Just the technical infrastructure of government websites
Only the use if email for government communication
13
An effective KM in public administration best lead to a?
Improved citizen satisfaction
more efficient use of public resources
Increased employee engagement
Enhanced policy outcomes
14
Why is it important to be “digitally literate”?
A. So you can fix computers when they break
C. So you can become a computer programmer
D. So you can see technology products
B. So you can safely and effectively use digital tools
15
Which of the following is NOT a direct benefit of KM in public administration?
Enhanced citizen engagement
Improved decision – making
Increased efficiency and effectiveness
Reduced employee turnover
16
What is the main goal of using ICT effectively?
To replace all human interaction
To spend more money on technology
To make things more complicated
To improve communication and processes
17
Which of the following best defines knowledge?
Raw, unprocessed facts
A collection of data points
Information that has been interpreted and given meaning
A database of records
18
Which of the following BEST describes hardware?
The information that a computer uses and stores
The instructions that make a computer run
The physical parts of a computer you can touch
The programs that tell a computer what to do
19
The SECI model best describe as?
Different types of organizational structures
The process of knowledge creation and conversion
The steps in strategic planning
the stages of policy development
20
KM initiatives should be aligned with?
The latest technology trends
organizational goals and objectives
Competitor activities
Employee preferences

KM and ICT in PA Flashcards | StudBud