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AMA 101 Final Exam Review Flashcards | StudBud
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AMA 101 Final Exam Review
AMA 101 Final Exam Review
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1
Which is the most common type of business letter where all elements are left justified?
Modified block letter format
Full block letter format
2
Which software allows sharing of information with other providers outside the facility?
EMR
EHR
3
A pleasing telephone voice is developed by using
customer service.
a monotone.
professional jargon.
clarity.
4
Words that replace nouns so that they do not have to be repeated constantly are called
pronouns.
verbs.
prepositions.
interjections.
5
Which of the following keyboards helps reduce repetitive strain injuries by minimizing muscle strain?
Waved or curved key layout
Both Split-key layout and Waved or curved key layout
QWERTY keyboard
Split-key layout
6
A kilobyte is approximately 2,410 bits.
True
False
7
Which of the following would be considered professional jargon?
Encephalalgia
Backache
Headache
Earache
8
System software and application software have the same meaning.
True
False
9
What are used to help prevent access to private networks?
Virus detectors
Network systems
Firewalls
10
Less storage space is needed for EHR systems.
False
True
11
Which software contains limited information, usually related to medical treatment for one healthcare facility.
EMR
EHR
12
For equipment inventory, which of the following should be kept at a central location, available to all users?
Service provider contact information
Operations manual
Maintenance log
Warranty information
13
Which of the following describes a phrase without a main clause and is a major error in writing?
Verb
Noun
Fragment
Complete sentence
14
The process of moving an active file to inactive status is called
indexing.
purging.
coding.
15
For legal purposes, what needs to occur when a patient fails to keep an appointment?
Reschedule as soon as possible
Classify the patient as a “deadbeat”
Place documentation in the patient health record and appointment schedule
16
Improved outcomes is part of which of the stages of meaningful use?
Stage 4
Stage 3
Stage 1
Stage 2
17
Open office hours do not work well for most practices.
False
True
18
Which of the following screens responds to the electrical characteristics of a finger?
Capacitive touch screen
Touch pad
Resistive touch screen
19
When patients need a series of appointments, it is best to
try to set the appointments for the same day of the week at the same time.
let the patient call when he or she is ready to come in.
use any method of scheduling; they will all be effective.
schedule them individually.
20
Which of the following dates is written correctly for inclusion in the heading of a letter?
May 1st, 2020
May 1, ‘20
May 1, 2020
5/1/20
21
Which of the following is not typically included in memorandums?
To:
From:
Subject:
Signature:
22
A series of computers that are linked, allowing them to share information, is a(n)
Database
Internet
Clearinghouse
Network
23
When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?
Every 2 minutes
Until time is available to talk
No longer than 1 minute
24
The most commonly used input device that allows the computer operator to select commands with the monitor is called?
scanner.
mouse.
cursor.
control key.
25
Common output devices in the healthcare setting include which of the following?
Speakers
Printers
Monitors
All of the above
26
The medical assistant may help an angry caller to calm down by
getting angry in return.
speaking in a lower tone of voice.
calling the physician into the situation.
27
Which of the following is a monthly activity?
Organize reading materials in rooms
Restock rooms
Inventory emergency supplies
Disinfect toys in patient waiting areas
28
A gigabyte is approximately 5 million bytes of data.
False
True
29
Answering services can be used for which of the following?
Cover the telephone if all staff members need to be away at the same time
Both of these
None of these
Buffer and screen after-hours calls
30
If proof of mailing is needed, the medical assistant might ask the post office for
special handling.
a certificate of delivery.
insured mail.
a certificate of mailing.
31
Medical facilities should keep records on minors for how long?
Until the minor is deceased
Indefinitely
Until the minor reaches the age of majority, plus 3 years
32
Which of the following health information exchanges allows providers to request information on a patient from others?
Direct exchange
Consumer mediated exchange
All of these
Query-based exchange
33
If a patient has been waiting longer than __ minutes past his or her appointment time, the MA should offer to reschedule
5 minutes
15 minutes
45 minutes
1 hour
34
When using speakerphone, which of the following should occur to comply with HIPAA?
Let the person know who else will be listening in
Door or reception window should be closed
Inform the caller that you will be using speakerphone
Should not be used in areas where conversation can be overheard
35
Identify the error(s) in the following inside address:Jane Miller14412 East Lake Drv.Tallahassee, FL 34101
Street abbreviations
Personal title
All of these
Comma between city and state
36
The patient owns the medical record.
True
False
37
What duties should be performed in anticipation of the day at the provider's office?
All of the these should be performed.
Turn on all equipment that will be used throughout the day.
Make sure each room is fully stocked with supplies.
Turn on the lights in all examination rooms.
38
All sales calls are an interruption to the physician’s day.
False
True
39
When documents are added to a patient’s chart, the most recent information should be placed on top.
True
False
40
Patients may fail to appear for appointments because
they have been pressed for a payment but do not have the funds to pay.
they are in denial and are having difficulty facing their illness.
the office consistently runs behind schedule.
All of these
41
The “R” entry in the SOAPER charting method means
rationale.
response.
repeat.
reinforce.
42
Which statement is not accurate about correcting charting errors?
Insert the correction above or immediately after the error.
In the margin, initial and date the error correction.
Draw two clear lines through the error.
Do not hide charting errors.
43
An application program is perform a variety of tasks, such as word processing, database functions, and patient billing.
False
True
44
Reverse chronologic order is where the most recent item is on the top and older items are filed farther back.
False
True
45
Which of the following terms is spelled correctly?
Demeanor
Demeaner
46
For which of the following products must a physician authorize the order and provide a copy of their DEA registration?
Needles
Medications
Sterile solutions
Narcotics
47
Active listening involves
All of these
discovering vital information.
concentrating on the conversation at hand.
48
Which medical assistant has a good work ethic?
Roy, who completes hisduties and leaves early
Mac, who complains to thepatients about his workload
Angela, who arrives on timeevery day
John, who is sick often andhas missed several days of work
49
A kilobyte is approximately 1,024 bits.
True
False
50
An electronic health record system conceivably could hold all the patients seen over the life of a physician’s practice.
False
True
51
Cipher text is another name for which of the following?
Decryption data
Encrypted data
Audit trail
Firewall
52
An ergonomic workstation designed for prolonged use will not include which of the following?
Headsets
Split-key keyboards
Laptops and tablets
53
Information that is gained by questioning the patient or that is taken from a form is called __ information.
subjective
necessary
objective
confidential
54
Who is the legal owner of the information stored in a patient’s record?
The patient
The physician or agency where services were provided
The patient’s insurance company
Both the patient and the physician
55
Inventories of computer hardware, calculators, and copiers for tax purposes are
depreciated over 7 years.
depreciated over 5 years.
deducted as a practice expense for the year in which they are purchased.
depreciated over 2 years.
56
How can the EHR function to best help improve a facility’s appointment show rate?
The system can matrix the schedule with input from a staff member.
Can allow searches for patient appointments based on a few parameters.
The system can generate a list of the confirmed appointments.
Can be programmed to initiate reminder and confirmation calls to patients.
57
Which of the following is not objective information?
Diagnosis
Physical examination and findings
Progress notes
Family history
58
The reorder point for an item is calculated based on
the number of days it takes to order and receive the product.
the number used per day.
Both of these answers
59
The medical assistant can refer patients to an Internet map if they call for directions to the physician’s office.
False
True
60
Which type of scheduling is an attempt to create short-term flexibility within each hour?
Stream scheduling
Time-specified scheduling
Modified-wave scheduling
Wave scheduling
61
Who ultimately decides whether a medical record can be released?
The patient
The physician
62
All of the following are advantages to using laser printers except
quality of printing.
cost.
speed.
efficiency.
63
The medical assistant should check to make sure all patients have left the facility before locking up and leaving for th
False
True
64
The physical medical record belongs to the
patient.
All of these
insurance company.
physician or provider.
65
Which part of the computer contains logic circuitry, which interprets instructions from a program?
ROM
CD-ROM
Application software
CPU
66
Which of the following is essential to active listening?
Interpret what the message is
All of these
Restate the message
Listen to nonverbal clues
67
An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be
backordered.
on hold.
front-ordered.
68
The “E” entry in the SOAPER charting method means
exclude.
education.
evaluation.
69
Leasing equipment, such as copiers, often proves to be more expensive than purchasing the equipment.
True
False
70
Encrypted data are called
firewalls.
flash.
cipher text.
71
Inventory management involves tracking inventory and identifying the quantity of product to purchase.
False
True
72
Which is the most common service used by healthcare facilities for envelopes and packages weighing up to 13 ounces?
First-Class Mail
Standard Post service
Priority Mail Express
Priority Mail
73
Block style letters have how many blank lines between the closing and the typed name and credentials of the sender?
4
2
1
3
74
If English is not the caller’s primary language, the medical assistant must use listening skills to ensure understanding
True
False
75
When new stock is added, it should be placed
in the middle.
at the front.
wherever it will fit.
in the back.
76
Which of the following is referred to as the “brains” of the computer?
CPU
SSD
RAM
77
How are corrections made to the electronic health record?
A new entry or addendum must be added close to the original entry
The incorrect entry is deleted and the new one is written in.
78
Which of the following terms is spelled correctly?
Optimistic
Optimestic
79
Very little statistical information can be gleaned from an EHR system.
False
True
80
A gigabyte is approximately 1000 Megabytes (MB) of data
True
False
81
The medical assistant should be extremely careful when using a speakerphone because
confidentiality can be violated.
it is distracting.
the service is expensive.
82
Which size letterhead is appropriate for most business correspondence?
5 1/2 ´ 8 1/2 inches
8 1/2 ´ 11 inches
