APCO

The "Echo Procedure" is used in radio transmission to assign response units.

A terminal type device with keyboard and display used by the deaf or hearing impaired

Operational relationship between telecommunicators, supervisors, managers is defined by PSAP

A technology that allows you to make calls over the internet is

As a part of customer service callers expect to talk to a professional, be treated courteously

The abbreviation for the technology that provides a mapped location of response unit vehicles

The term PSAP stands for Public Safety Access Point.

NIMS is the abbreviation for

A policy is a guide to action and procedure a guide to thinking.

The acronym CYMBALS is used to assist telecommunicators when taking

Fires in camping trailers and travel trailers are classified as structure fires.

The abbreviation used to describe automatic transmission of crash data by wireless technology

The level of duty owed by one person to another is defined as:

A silent, open line call must be considered a potential TTY call until proven otherwise.

Physically signaling that you are listening is applying the listening technique of:

Radio broadcasts should last no longer than

911 calls are selectively routed to the correct PSAP based on the MSAG

Relying on memory during informational gathering is a good way to get the details of the call.

The term used to describe the complete range of radio frequencies used for communications is

A process for supplying supplemental personnel, equipment or resources to aid in time of need