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Human Resources - Final
Human Resources - Final
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Human Resources - Week 2
Flashcards
142 cards
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Questions
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Answers
1
The # of African American, Hispanic, Asian Native American employees in the workforce depends _
largely on availability of minority relevant labor market
largely on court mandated quotas
largely on availability of minority in overall labor market
largely on the success of print advertisement
2
Employees whose performance is due to factors __ are theoretically the easiest to work with.
directly related to work
related to hygiene factors
related to personality issues
related to issues outside of the job
3
Vesting _____________
is an award process that is part of the Lincoln plan
is the right to participate in a pension plan
refers to the taxable status of pensions
version of vestibule training where trainee is in process
4
The personality type of a person who is analytical, curious, methodical, and precise would be
artistic
enterprising
realistic
investigative
5
During the final phase of a orientation program, the employee is assigned to:
A mentor
A work team
Training sessions
The job
6
The__ makes it illegal for Americans pay foreign officials to gain an unfair advantage
Foreign Corrupt Practices Act
Corrupt Practices Act
Fair Trade Act
International Influence Act
7
For an evaluation system to work well, the employees must:
Understand it
Feel that it is a fair way to evaluate performance
All of the choices are correct.
Believe that the system is being used correctly
8
The HRM __ the plan that integrates the objectives, policies & procedures into a cohesive whole
table shows
strategy is
policy is
map shows
9
______ pay the entire cost of workers' compensation insurance.
The federal government
Employees
State agencies
Employers
10
The ADEA prohibits ____
discrimination against people that are over the age of 40
discrimination against those under 21
all discrimination based on age
discrimination on the basis of social security status
11
_ refers to an organization's decision about its mission and how to accomplishing it.
Mission Planning
Planning
Visioning
Strategic Planning
12
The job searcher's self-assessment ______
helps the employer assess if a particular job fits applicant
helps applicant determine their RJP quotien
helps the applicant assess if a particular job fits them
None of these
13
examines-is the job performance of a new group comparable the original training group
interorganizational validity
training validity
intraorganizational validity
transfer validity
14
HRM & _ work together to achieve the effectiveness required 2 compete locally & internationally
distribution
marketing
manufacturing
every other function
15
Studies indicate that _ is one of the leading causes of recent increases in workplace violence.
substance abuse
stress
financial difficulty
mental illness
16
________ is the criterion most commonly used in determining who will be laid off.
Performance evaluation data
EEO classification
Seniority
Union status
17
Wages should be kept at the subsistence level so workers would be motivated to be productive.
intrinsic man
rational man
economic man
hungry man
18
The last step when taking a management by objectives (MBO) approach to performance evaluation
Set objectives = realistic, challenging, clear&comprehensive
Objectives set by subordinate after consulting with superior
Evaluation by superior and a meeting is held w/subordinate
Dates for reviewing progress are agreed upon and used
19
ESOP stands for _______
Earned Stock Opportunity Plan
Employee Stock Ownership Plan
Equitable Stock Ownership Plan
Early Stock Opportunity Plan
20
_ to seek constant feedback on any decision regardless of how important or trivial.
Millennials
Y2Kers
Gen Zers
Line managers
21
QWL refers to which of the following?
Quality of Work Levels
Quality of Work Life
Quantity of Work Levels
Qualitative Worker Leasing
22
The U.S. Postal Service requires that all incidents involving __be reported.
loss time injuries
threats
All of the choices are correct.
EAP interventions
23
___ require employees to promise not to join labor unions in exchange for employment.
Scab contracts
Right to work contracts
Black-flag contracts
Yellow-dog contracts
24
___ are a set of policies designed to minimize or prevent workplace discrimination practices.
Federal Guidelines to Prevent Discrimination
Uniform Guidelines on Employee Selection Procedures
Uniform Guidelines on Employee Discrimination
EEOC Bulletins on Discrimination
25
Drug-abusers have _ times more work accidents and make _ times as many workers' comp claims
five; two and one half
five; three and one half
three and a half; five
two and one half; three
26
Which of the following is considered a disability under the Americans with Disabilities Act?
Hearing impairments
Anxiety disorders
Major depression
All of the choices are correct
27
Employers of _ must pay a cash wage of at least $2.13 per hour
workers under the age of 17
temporary workers
farm workers
workers who get tips
28
The National Labor Relations act is also known as the ________
Jefferson-Jones Act
Landrum-Griffin Act
Taft-Hartley Act
Wagner Act
29
Behavior modification is individual learning through _____
feedback
reinforcement
observation
repetition
30
Self-evaluation approach seems to be used more often for _ aspects of performance evaluation
None of these
evaluative
developmental
judgmental
31
__ allows plaintiffs compensatory & punitive damages in intentional discrimination.
Title VII
The Equal Pay Act.
The Civil Rights Act of 1991
Title IX
32
Many companies encourage employees to purchase company stock to ___
All of the above are correct.
increase their incentive to work
to reduce absenteeism and turnover
Increase their satisfaction
33
is a grouping of a variety of jobs that are similar in terms of difficulty and responsibility.
pay class
layer
pay range
pay curve
34
A paper-and-pencil test that generates two scores: the verbal score and the performance score.
Psychomotor Ability Simulation
California Test of Mental Maturity
Wonderlic Personnel Test
Wechsler Adult Intelligence Scale
35
The maximum well being of _______________ was the focus of industrial psychology.
management
the company
the worker
production
36
The MPDQ is a ______
checklist with the concerns & responsibilities of employees
None of these
checklist with the concerns & responsibilities of police mgt
checklist with the concerns and responsibilities of mgt
37
ADA prohibits discrimination against __________.
current illegal drug use
None of the above are prohibited by the ADA.
those that served in the military
alcoholism
38
An employer may prevent/remedy hostile work environment harassment by doing what
Promptly and thoroughly investigating harassment allegations
All of the above must be done.
Properly disciplining offenders
Developing an anti-harassment policy
39
is based on a demand for higher wages or better benefits than the employer wants to provide.
economic strike
sitdown strike
jurisdictional strike
wildcat strike
40
Employees must have been employed for _ to be eligible for unpaid leave Family&Medical Act
1 year
1 day
30 days
6 months
41
The recruiting process necessarily begins with a (n) _____
detailed job description
detailed job description and job specification
job specification
advertisement
42
introduces new employees to the organization & to their new tasks, managers and work groups
None of these
Orientation
Training
Development
43
Effective HRM focuses on _____________ rather than record keeping, written procedure, or rules.
precedent
experience
action
intuition
44
Which of the following is the oldest and most commonly used individual evaluation method?
Forced choice
Graphic rating scale
Critical incident technique
Essay evaluation
45
The formula for quality of hire is _____
QH = (PR + HP + HR)/N
QH = (PR + HP + HR)/N
QH = (PR + HR)/HP
QH = (PR + HP)/(HR*N)
46
One of the best and most frequently used methods of training new managers is ____
coaching and rotation
coaching and counseling
transitory anticipatory experiences
transfers and rotation
47
Summarizes many tests &includes an evaluation of their effectiveness for personnel selection
Mental Measurements Yearbook
All of the choices are correct.
Mental Effectiveness Handbook
Military Measurements Workbook
48
The Hawthorne studies pointed out ____
importance of social interaction on output & satisfaction
the effects of illumination on workers and their output
the positive impact of scientific management
All of the choices are correct
49
Differences in __ can affect the success a training program has on culturally diverse audiences
power distance
Long-term versus short-term orientation
Adaptability
individualism versus collectivism
50
The letters in ARDM stand for:
Acquiring, routing, directing, monitoring
Acquiring, rewarding, directing, maintaining
Acquiring, rewarding, developing, maintaining and protecting
None of the choices are correct
51
A__ is associated being proactive and advocate for their own position with top management.
credible activist
strategy architect
cultural steward
business ally
52
Affirmative action ____
All of the above.
concerns only race
always requires the use of quotas
actions to overcome the practices and policies = employment
53
_ pay rests on the fact that the individual must have a diploma or license or must pass an exam
Job-based
Skill-based
Degree-based
Credential-based
54
__ occurs when employees perceive too narrow a difference between own pay and their colleagues.
Pay narrowing
System failure
Wage restriction
Pay compression
55
An employee classified as a manager, technical, or professional paid hourly is considered _
nonexempt
on call
underpaid
exempt
56
The largest union membership, as a percentage of the workforce, is found in:
China
The United States
Sweden
Germany
57
The __granted the president of US the authority to impose wage & price controls in crisis
Wage Stabilization Act
Fair Labor Standards Act
Economic Stabilization Act
Defense Production Act
58
Under the Scanlon and Rucker gainsharing plans, payouts go to employees on a _______ basis.
monthly
semi-annual
weekly
daily
59
One method to evaluate if disparity exists is called the ______
four-fifths rule
two-thirds rule
five-fourths rule
selection rule
60
With a(n) __negotiation strategy, each party is uncompromising&resists compromise or agreement.
armed truce
conflict-based
power bargaining
cooperation
61
Wages are calculated by multiplying the # of shirts completed by the piece rate for one shirt.
straight piecework
merit
Deming
differential piece rate
62
All of the following are well-known employment web sites except:
CareerBuilder
CoolJobs
America's Job Bank
Monster
63
Job analysis provides answers to questions such as ____
which candidate should be hired for a position
None of these
what kind of behaviors are needed to perform a job
how much should an individual be paid
64
Management recognizes there is insufficient work available and they need to send employees home
job rationalization
job loss
job leave
job layoff
65
An organization makes an objective more specific by developing ________
goals
plans
procedures
policies
66
An explanation of the knowledge, skills, abilities & traits necessary for a given job
job analysis
position analysis
job description
job specification
67
N = 3 & the job performance ratings is 70, 5% of are promoted & the % retained is 40 what is QH
40
There is not enough information to calculate QH.
20
30
68
"EEO" is short for _______
Equable Employee Opportunity
Equal Employment Openings
Equable Employee Operation
Equal Employment Opportunity
69
Job _ tries to design jobs that help satisfy needs for growth, recognition, and responsibility.
enrichment
motivation
expansion
growth
70
RobCo has a long history of hiring women into management, has never had a woman in senior mgt.
glass anchor
gender ceiling
gender anchor
glass ceiling
71
To prepare for Generation Y employees, managers should consider providing more _______ praise.
written
public
sincere
specific
72
A ____ HRM system is designed to recruit, develop, retain and utilize employees
cross-cultural
ploynational
global
transnational
73
_ mgt is a process an organization needs to accomplish objectives & how they will be achieved
Intuitive
Selective
Strategic
Tactical
74
Management games emphasize development of _______________ skills.
All of the choices are correct.
creative thinking
problem-solving
interpersonal
75
the ___________ individual is expressive, nonconforming, original, and introspective
investigative
realistic
social
artistic
76
When collecting information the organization must be certain that
None of these
it has been approved by the EEOC
it is AEDA compliant
the information is both reliable and valid
77
The professional's primary activity in __ of their career is to be an independent contributor.
stage II
stage I
stage III
stage IV
78
Which is the least likely to contribute to the success of an individual incentive plan?
The nature of the tasks covered by the incentive
Incentives that are large enough to induce increased output
The number of tasks covered by the incentive
Supervisors who reinforce and support the system
79
The employer provides an income bridge from employment to unemployment and back to employment.
comprehensive
bridge
severance
cross-over
80
The three levels of strategy are: ___
strategic, operational, procedural
strategic, managerial, operational
tactical, operational, directional
strategic, tactical, operational
81
According to the NLRB and court decisions, unions are permitted _______
None of these
solicit during nonwork hours at work
to distribute literature to employees during nonwork hours
solicit employees during work hours
82
When members of a team suspend their assumptions&take up a "think together" mode it is a called
discussion
dialogue
conversion
conversation
83
Not all professionals experience career stage IV, the _______________ phase.
establishment
maintenance
strategic thinking
retirement
84
A skills inventory, is a list of the __ of the people working for the organization.
characteristics
names
All of the above.
skills
85
Method of training:outlines a problem& the students are assigned a role to view the incident
Role-play
Case
Incident
Critical incident
86
Before productivity can be effective managed and improved, it must be ____
measured
monitored
prioritized
identified
87
The most common mental health problem that has the greatest impact on job performance?
Depression
Paranoia
Mental illness has no measurable impact on job performance.
Anger
88
the pattern of work-related experiences & activities over person's work life
vocation
function
career
profession
89
The Omnibus Transportation Employee Testing Act of 1991 __________________.
mandates drug but not alcohol testing in select industries
mandates alcohol but not drug testing in select industries
mandates alcohol&drug testing for safety-sensitive employees
mandates alcohol&drug testing for all transportation workers
90
Any solution that is implemented must be ____
systematic
evaluated
progressive
original
91
_ addresses the questions of what a test measured and how well it measured it.
Validity
Reliability
Vindication
Interrator reliability
92
Diversity refers to any mixture of themes characterized by ___
individual differences
EEOC definition race only
differences and similarities
Race, creed and color
93
The goal of the pension portion of Social Security was to provide ______
income to compliment negotiated union pension plans
income to retired people so continue their standard of livin
retirement income to non-exempt employees
income to retired people to add savings, pensions, & pt work
94
The concept of __ - women less than their work value.
job equity
equal pay
comparable worth
comparable pay
95
Congress passed the Equal Pay Act (EPA) to eliminate wage differentials _ doing the same work
between men and women
based on race
between people of differing national origin
All of the above.
96
Smoking on the job is an example of a(n) _______________ rule violation.
illegal behavior
safety
insubordination
time
97
The first stage of HR planning is ______
implementation of gap plan
analysis of the supply of human resources
forecasting demand for human resources
situation analysis
98
An organization chooses the person from a list of applicants who best fits a specific job
Selection
Definition
Rotation
Filtering
99
Smith and Kendall developed what is referred to as the ________
behavioral expectation scale
behavioral observation scale
behavioral log technique
behavioral exception scale
100
Career planning is important in the ____________________ phase of a career.
midcareer
recent hire
preretirement
All of the above
101
_ - means that the criterion must be measurable&data collection not inefficient or disruptive.
Relevance
Practicality
Sensitivity
Reliability
102
situation followed by _ will be more likely to recur &those followed by _will be less
reinforcement; nonreinforcement
consequence; no consequence
reinforcement; punishment
punishment; reinforcement
103
The format used to design pay systems in the future will be _______________ based.
production
technology
people
profit
104
_ phase of their career esteem and self-actualization would be the most important need
establishment
maintenance
retirement
apprenticeship
105
prepares individuals for the future. It focuses on learning and personal development.
Training
None of these
Orientation
Development
106
Organizational activities that influence the number and types of applicants who apply for a job
SHRM
Selection
Recruitment
Advertising
107
A union member who keeps the lines of communication&trust open between members and mgt. Mike is
union supervisor
shop supervisor
union steward
None of these
108
Susan is a good worker but makes serious errors when she is drinking. She falls under...
Personal problems off the job affect productivity on the job
Those who violate laws while on the job
Work is unsatisfactory due to lack of abilities or training
Those who question management direction
109
A HRIS is an acronym for ________
human resource information schematic
human resource intergration system
holistic resource intergration system
human resource information system
110
The clearest indication of worker satisfaction may be patterns of absenteeism and ___
hiring
turnover
promotion
training
111
Members of __________ are all employees in a company or industry, regardless of occupation.
an industrial union
labor union
craft union
occupational consortium
112
___ is planning a specific job sequence.
Career information sharing
Management or supervisory development
Career planning
Career pathing
113
The IRCA specifies ______
that employers verify hourly foreign employee paper work
that employers verify every new foreign employee paperwork
that employers verify every new employees paperwork
that employers verify every foreign employee paperwork
114
According to Hofstede, cultures differ in at least 5 ways. Which of the following is not one
Long-term versus short-term orientation
Individualism versus collectivism
Power distance
Adaptability
115
In many organizations, two evaluation systems exist side by side:
the formal and the informal.
the political and interpersonal.
the process and interpersonal.
the linked and abstract.
116
__ are general attributes that employees need to do well across multiple jobs
Competencies
Intelligences
Attitudes
Abilities
117
The ___________ presents the relationships among departments and units of the firm.
relationship chart
organizational chart
line chart
responsibility chart
118
The weekly unemployment benefit amount equals _ of the worker's average earnings.
50 percent
25 percent
75 percent
100 percent
119
Which of the following are reasons why employers provide benefits?
All of the above are correct.
To keep a union out.
To keep competitive in recruiting & keeping employees.
To increase employees' performance.
120
Tom is a pretty good employee but can't seem to follow the rules. His conduct would fall under
Personal problems affect their productivity on the job
Consistently break company rules
Those who question management direction
Work is unsatisfactory due to lack of abilities & training
121
based on the idea a recruit should know both the bad and the good things to expect from a job
internship
realistic job preview
job preview
real job presentation
122
The average union-management contract is designed to last for ________
10 years or longer
2 to 3 years
3 to 5 years
1 to 2 years
123
__ has been one of the most significant career management tools introduced in recent years.
MRP++
HRIS
ERP
MIS
124
A written summary of the job as an identifiable organizational unit is called a ____
position analysis
job specification
job analysis
job description
125
A system of shared meaning held that distinguishes the organization from other organizations
Organizational character
Organizational concern
Organizational Culture
Organizational Structure
126
One of the best and most frequently used methods of training new managers is ________
transfers and rotation
coaching and counseling
coaching and rotation
transitory anticipatory experiences
127
One effect of the downsizing epidemic has been a dramatic rise in the use of ______
subcontractors
summer internships
temporary employees
college recruiters
128
involves paying a fee to a company that handles payroll, employee benefits & HR mgt functions
Sub-leasing
Subcontracting
Temporary employment
Outsourcing
129
involves examining a firm's mission, resources, and goals to determine if training can be used
People analysis.
Task analysis.
Training analysis.
Organizational analysis.
130
Many selection specialists believe that past performance on a similar job_of future performance
is a reliable but not valid predictor
might be one of the best indicators
established as a legally endorsed and valid predictor
is generally a poor indicator
131
A Big 5 - conscientiousness & _ best predict performance across most occupational groupings.
extroversion
emotional stability
openness to experience
agreeableness
132
is a process that is used to determine if and what type of training is necessary.
Organizational assessment
Task assessment
Needs assessment
People assessment
133
Criteria used for making selection decisions can be summarized in several broad categories:
knowledge, experience and personality
education, experience, and other personal characteristics
education, experience, physical & personal characteristics
education, experience, and personal characteristics
134
Which of the following represent the appropriate sequence?
Objectives, Strategy, Procedures, Policies
Strategy, Objectives, Policies, Procedures
Strategy, Objectives, Procedures, Policies
Objectives, Strategy, Policies, Procedures
135
__ means that the criterion being used reflects the difference between high and low performers.
Relevance
Reliability
Practicality
Sensitivity
136
Wages include base pay plus:
All of the choices are correct.
Clothing reimbursement
Overtime pay
Holiday pay
137
Which of the following industries has the lowest union membership?
Transportation
Manufacturing
Real estate
Construction
138
Winsharing awards are funded by work teams' contributions to ______
customer satisfaction
job satisfaction
productivity
profitability
139
Which of the following are associated with the "traditional" view of HRM?
People development
All of the choices are correct
Flexibility
Short-term results
140
__ develops a forecast based on a past relationship between a factor related to employment
The delphi technique
The Markov technique
The nominal group technique
A trend projection
141
The first step in developing a systematic performance evaluation system is to
Establish standards for benchmarks & criteria for evaluation
Establish evaluation criteria for benchmark positions.
Establish standards for each position & evaluation criteria
Establish the criteria for evaluation.
142
Firing a female employee with no formal contract is an exception to at-will concept due to
terminating employees for discriminatory reasons
a violation of public policy
the covenant of good faith and fair dealing
the existence of an implied contract