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Retail Math, Customer Service
Retail Math, Customer Service
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Unit 4 Retail Math, Customer Service Review 2015
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Which is not a reason behind Consumer Buying Behavior?
Physical needs
Cultural
Divorced Parents in childhood
Social Factors
2
The original price of a book was $20, with a 40% discount. What is the new selling price?
8
40
12
28
3
A McDonald's worker made $260 after taxes and health benefits for the week ending Nov. 14.
This is their deducations
This is their gross pay
Year to date pay
This is their net pay
4
A cost of a sled is 10.00 with a mark-up of 20%. What is the new selling price?
12
10.99
8
2
5
Supply is dictated by who in the market?
Governmental indicators
Consumer
Supplier
Both Supplier and Consumer
6
How has Disney been one of the leaders of customer service?
By calling guests by name
By keeping the grounds clean
By taking away attractions for adults
By giving the customer an experience
7
Who created the Hierarchy of Needs that shows insight into buying behaviors?
Maslow
Rice
Gander
Einstein
8
The cost of a car is 15,000 with a mark-up of 60%. What is the new selling price?
22000
24000
14400
5000
9
A 55' flat screen TV was $800, but for Black Friday they discounted it 20%, with 7% tax. New $
$640
$160
$684.40
$171.20
10
A Co Springs Walmart had 2000 notebooks left in September, this is known as a?
Shortage
Demand
Equilibrium
Surplus
11
A laptop costs $150, and it retails for $260. What is the % Mark-up on cost?
$80
$110
73%
42%
12
When the amount being supplied is that same as the amount being demanded
Shortage
Surplus
Balance
Equilibrium
13
When someone has a bad customer service experience they tell on average?
3 to 5 people
12-15 people
10 people
7-10 people
14
The majority of retailers tend to mark-up their product lines based on a?
Straight dollar figure
Percentage
Supply and demand figure
Industry standard figure
15
Which of the following is written correctly on a check(in words) for a sum of $44.50.
Forty and four 50/100
All 3 answers are accurate
Forty four and 50/100
Forty-four and 50/100