L2 Managers & Leaders

Someone who sets the direction & purpose of the business is likely to be a...

Through better management employees are more likely to provide

Leaders influence workers 

Visionary, dreamer, long-term and passionate are terms often associated with a...

Leadership styles depend on a number of factors and can include the manager's

More repeat custom (business) results in 

Making sure that employee activities meet business goals/objectives is an example of...

Staff motivation is likely to be higher and staff turnover is likely to be lower

Creativity, innovation, responding to charge positively & inspiring others are characteristics

A leader who closely supervises workers, dictates actions, sets goals alone is an example of...

There are three main levels of management in a large organisation. These are...

Setting goals and outling how they should be attained by which staff is an example of...

Making sure there are enough resources (eg. staff) to attain business goals is an eg. of...

A person who is in charge of other staff, organises resources and channels information is...

Being good with human & automated systems, delegating and communicating are characteristics...

When managers need to communicate clearly and give instructions to staff, this is an eg. of...

In the long-term good management is likely to mean 

What are the four styles of leadership?

Authoritarian leadership style is the same as an autocratic leadership style

A leader who is aware of employee concerns but makes all/most decision-making/goal setting 

Loyal and committed staff due to good management are more likely to 

When responsibility is delegated to capable workers and issues are discussed & suggested

Where staff need additional guidance or supervision. which style is least appropriate?

Those who influence through their power & authority given to them by the business are usually

A leader who allows workers to go about their daily activities with minimal interference  

When staff are encouraged to be involved in decision-making & goal and strategy setting

short-term goals, giving instructions, day-to-day management are words associated with...

An example of a formal leader is a...

Through better management customers are more likely to be...

A formal leader is someone who is in a position of power and has subordinates (direct reports)

Where staff are highly skilled, motivated and need sufficient autonomy (freedom) to perform...

Other factors that can influence leadership style include...

An organisation with a hierarchical structure is likely to apply a/an... 

Monitoring staff progress and their professional goals as well as setting new ones is an eg. of

In the long-term lower turnover means 

Although decisions take longer staff feel more valued and motivated...

During times of emergency & crises, which leadership style is least appropriate?

What are the key functions of a manager?

Positive staff-customer interactions encourage...

Better management usually results in better decision-making that meets...

An informal leader inspires others to act but may not hold formal authority to do so

ORGANISATIONAL CULTURE impacts on an organisation's

How can good management positively impact on the employees? They are more likely to be more

Which style of leadership is most likely to affect employee motivation, creativity & initiative