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Management
Management
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1
This form of ownership has unlimited liability, limited life and is operated by one owner
partnership
sole proprietorship
C corporation
S corporation
2
A hand wave, indicating "goodbye" without saying the word "goodbye", describes this type of noverbal cue.
accenting
regulating
contradicting
substituting
3
What is a consideration that is important when deciding on a supplier?
are they a reliable source
quality of service
all possible answers
terms
4
This is the transfer of the deceased from the place of death to the funeral home
arrangement conference
visitation
notification of death
transfer of remains
5
This preneed contract will freeze the price of services and merchandise chosen at the time of the pre-arrangement
non-gauranteed
revocable
irrevocable
gauranteed
6
This type of funeral is adjusted to the needs and wants of those directly involved.
memorial service
traditional funeral
direct cremation
adaptive funeral
7
If a guaranteed, prefunded casket is not available at the time of death, the funeral home should
Provide any casket the Next-Of-Kin wants
Provide any casket that is available
Provide a casket of equal or greater value
Provide a cheaper casket than originally selected
8
The ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
moral rights
individualism
situational
utilitarian
9
This is considered a modern challenge to our ethical beliefs.
abortion
all possible answers
stem cell research
medical aid in dying
10
What is the discouraged payment method for a funeral bill
insurance assignment
cash
paid by estate
credit card
11
When answering the funeral home phone, you should say
“Good morning, this is [your name]. How can I help you?
“Thank you for your business, this is [your name].”
“Hello, this is [funeral home name]. My name is [your name].”
“Hold on. I will be right with you.”
12
These are the two most common ways for a funeral home to prefund funerals
annuity and trust
trust and savings
trust and specialized life insurance
POD account and specialized life insurance
13
This is a quality of weak language.
direct
arrogant
consise
polite
14
At the time of death, when the funeral professional creates a plan for the funeral service by meeting with the family.
Deathcare
Arrangement Conference
After-care
Pre-Arrangement
15
This is the fair market price to purchase similar assets, which can be difficult to determine at any given time
book value
intangible value
replacement value
liquidation value
16
A funeral prefunded by a multi-pay insurance contract will be
The same amount as a single-pay payment
Less expensive than paying a lump-sum payment
More expensive than paying a lump-sum payment
The same amount as the Statement of Funeral Goods and Services selected
17
This form of ownership has limited liability, no significant requirements, and a limited life (30 years).
Limited Liability Corporation (LLC)
Partnership
C Corporation
S Corporation
18
This is a business that is independently owned and operated and is not dominant in its field of operation
small business
coporation
family business
big business
19
This ethical approach involves considering the greatest good for the greatest amount of people.
situational
individualism
moral rights
utilitarian
20
What is ethics based on?
all posible answers
values
philosophy
religion
21
A standard home removal typically requires at least ____ people.
1
3
2
4
22
This is a type of verbal communication.
public
intrapersonal
all possible answers
interpersonal
23
What information should already be confirmed by time you get to an Arrangement?
location of the deceased
mother's maiden name
clothing for the deceased
social security number
24
The moral principles that vary with cirmcumstances.
utilitarian
moral rights
situational
individualism
25
This type of funeral is devoid of religious connotation
immediate burial
humanistic
direct cremation
spiritual/non-sectarian
26
The employees of an organization with the necessary skills to fulfill the purpose of the organization
employer
human resources
supervisor
people
27
What is the name bill showing the merchandise and services chosen?
Statement of Funeral Goods and Services
Statement of Merchandise and Services
Statement of Funeral Sales Rendered
Statement of Items and Services Selected
28
What is an advantage of building a new business?
the simplicity
the cost
your in charge of the design
you can start business more quickly
29
What form is used for almost all veterans’ benefits?
DD224
DD214
DD114
DD213
30
This ethical approach considers long-term self interests first.
moral rights
situational
individualism
utilitarianism
31
Of the following, what information is
NOT
ALWAYS necessary during a notification-of-death call?
Location of deceased
Mother's maiden name
Name of deceased
Weight of deceased
32
A specialist who recruits, interviews, hires, and trains new employees and is well versed in the laws.
director
team leader
supervisor
human resource management
33
This is a systematic approach that will identify the critical duties, responsibilities, and skills for a needed position
job analysis
job description
application
annoucement
34
This is a quality of powerful language.
forceful
bullying
confident
arrogant
35
This refers to the structure of a sentence (Ex. subject+adjective+verb)
Syntactic governance
Phonological governance
Pragmatic governance
Semantic governance
36
You receive a notification of death, the person died while not under the supervision of a doctor. You should:
Get to the home as soon as possible
Express your condolences and gather information for transfer
Wait for the police to get involved and release the body
Tell the next of kin they should not call you
37
Before leaving the home of a deceased, the funeral practitioner should be sure to
Set a time for arrangments
Embalm the body
Say a prayer for the family
Shake the hands of all the family members
38
This is a tangible asset.
name of the business
proprietary information
customer loyalty
hearse
39
A preneed contract that credits the amount paid plus any interest to the balance due (current price at death is charged)
revocable
non-guaranteed
irrevocable
guaranteed
40
When using a third-party answering service, the funeral director in charge should always:
Trust the information provided
Wait a while before calling the family
Not worry about communicating with the family
Call and coordinate with the family directly
41
This is a source of funds extended by one business to another to help finance the distribution of a producer’s goods
debt credit
capital credit
personal credit
trade credit
42
This is the person who will receive any unused funds
insured
owner
assignee
beneficiary
43
When transferring remains from a hospital, most will require you
To come before the family has gone
To transfer the remains from the hospital bed
To get a doctor’s signature before leaving
To sign a release for the deceased and their possessions
44
This type of preneed contract can be terminated at any time.
non-guaranteed
guaranteed
irrevocable
revocable
45
On a home removal, when first going to the door, what should you take with you?
nothing
cosmetics
the cot
the arrangement forms
46
This type of funeral is not related to a specific religion
humanistic
direct cremation
immediate burial
spiritual/non-sectarian
47
What change is considered minor in a prefunded contract?
not paying as agreed
change of disposition
change in location of service
downgrading to a lower payment
48
Where do you procure an American Flag to be presented to the decedent’s family?
Post Office
VFW Hall
American Legion
City Hall
49
This must be handed to the family if you start talking about prices
DHL
IPL
FTC
GPL
50
This is an intangible asset.
hearse
name of the business
casket
embalming machine
51
This form of ownership has limited liability, double taxation of earnings and can have thousands of owners
S corporation
partnership
C corporation
LLC
52
The branch of philosophy dealing with values relating to human contact, with respect to rightness and wrongness.
Culture
Philosophy
Ethics
Religion
53
This is the person for whom the insurance funded prearrangements are made (this would be their funeral):
owner
assignee
insured
beneficiary
54
This is the cost of a fixed asset less accumulated depreciation
replacement value
intangible value
market value
book value
55
A request for a funeral home to transfer a deceased from the place of death to the funeral and to handle arrangements
visitation
unfortunate
notification of death
funeral
56
Capital invested in the business by the owners
partner equity
equity capital
trade capital
debt equity
57
What is a code of ethics usually based on?
Golden Rule
values
all possible answers
expectations of the organization
58
This form of ownership has limited liability, limited shareholders (usually under 100), and a limited life (30 years)
S corporation
Sole proprietorship
C Corporation
partnership
59
This type of preneed contract can not be terminated and can only be used to fund the funeral.
irrevocable
guaranteed
non-guaranteed
revocable
60
This document identifies expectations for a position as well as key responsibilities and tasks of the employee.
job description
job analysis
annoucement
application
61
These are rules that govern society, are imposed externally and are concerned with acts and conduct:
values
laws
ethics
morals