POBF Units 1-2

Question 1

This is software that enables computers to reason learn and make decisions:

Accepted Answer

Artificial Intelligence

Question 2

Know who you're talking to and adapt your communication style to your ____________ style.

Accepted Answer

listeners'

Question 3

Information management can be challenging because:

Accepted Answer

Many do not know what it is

Question 4

Computer databases help businesses to manage:

Accepted Answer

Manage larger amounts of related data

Question 5

Some workers believe their jobs are being taken by computers, but what is really happening?

Accepted Answer

There is a shift in the type of worker that is needed.

Question 6

To be able to explain and defend their ideas objectively, people need to have effective ___?

Accepted Answer

Verbal Skills

Question 7

Positive customer relations

Accepted Answer

exceeds customers' expectations.

Question 8

One way a business can obtain needed information efficiently is:

Accepted Answer

Access a database

Question 9

Positive customer relations boosts productivity.

Accepted Answer

True

Question 10

Which is true about a management information system (MIS)?

Accepted Answer

It may be one part of an overall program

Question 11

A new dress code policy is going into affect for employees. They should best be notified by:

Accepted Answer

email

Question 12

Make customers a minor priority and get their feedback.

Accepted Answer

False

Question 13

Which is one purpose of information management?

Accepted Answer

To make long-term decisions

Question 14

View a complaint as an opportunity.

Accepted Answer

True

Question 15

Which of the choices is a SECONDARY source of information?

Accepted Answer

A book written in 2014 about the Civil Rights Movement

Question 16

Note-taking strategies include:

Accepted Answer

Cornell, outlining, mapping, charting

Question 17

Businesses care about quality of information because they want to make sure it is:

Accepted Answer

useful

Question 18

Business correspondence should be:

Accepted Answer

clear, concise, courteous, correct, complete

Question 19

What type communication style is used for evaluation purposes?

Accepted Answer

Formal

Question 20

Where do most businesses store information for future use?

Accepted Answer

computer systems

Question 21

Learning how to sell your ideas includes

Accepted Answer

showing initiative; becoming trustworthy

Question 22

Using the Internet to conduct business transactions is:

Accepted Answer

E-Commerce

Question 23

Good customer relations mean that you talk more than you listen.

Accepted Answer

False

Question 24

You should use abbreviations when taking notes.

Accepted Answer

true

Question 25

"Minds are like parachutes; they work best when ____________."

Accepted Answer

open

Question 26

Task-oriented, drivers and are only focused on the end goal.

Accepted Answer

Controllers

Question 27

Monitors, keyboards, and hard drives are examples of computer ____.

Accepted Answer

hardware

Question 28

You need to arrange a meeting between a client and 2 members of the design dept. You should

Accepted Answer

phone

Question 29

One reason a business might develop a website is to:

Accepted Answer

Create a new revenue source

Question 30

If you want to track customers geographically, which software would be best?

Accepted Answer

database

Question 31

Computer programs that solve technical problems including medical services &financial planning:

Accepted Answer

Expert systems

Question 32

Recognizing styles in yourself and others can help you influence and build ______________.

Accepted Answer

relationships

Question 33

Characteristics for being flexible and open to others' styles:

Accepted Answer

Good listener; open to change

Question 34

Detail-oriented and therefore may take more time to make a decision and take action.

Accepted Answer

Analyzers

Question 35

Customers are influenced by a business' environment and employees.

Accepted Answer

True

POBF Units 1-2

Questions 35

POBF Units 1-2

Questions 35