What is the aim of knowledge management?

using an intellectual capital for competitive advantage

What is the role of the manager according to M.P. Follett?

help people cooperate & achieve an integration of interests

What is the consequence of managers owning the means of production for employees?

Division of labour and deskilling

What is the principle of 'Oh No' system?

cutting resources needed for production

What does Human Relations school focus on?

how social and psychological factors influence performance

Why did F.W. Taylor develop the Scientific Management?

To improve productivity and efficiency

What was Weber's bureaucratic organisation based on?

Principles of logic, order & legitimate authority

What are main disadvantages of bureaucratic organisations?

red tape, rigidity and lack of flexibility, employee apathy

How industrial revolution influenced the need for management?

organisations grew and became complex to manage

What does it mean synergy?

the whole is greater than the sum of the parts

What accounted for increased productivity in Hawthorne studies?

Group atmosphere and participative supervision

What are Fayol's principles?

planning, organising, command, coordination, control

What does it mean the unity of command?

Each person should receive orders from only one boss

What is the aim of TQM

preventing mistakes rather than find & correct

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Lecture 3B - Evolution of Management re-cap

25 termsStudBud Administration213 plays

Review of the lecture 2b & 3a - Evolution of Management Thoughts

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Questions 25

Answers

1
What is the aim of knowledge management?
quality improvements
using an intellectual capital for competitive advantage
using the intellectual capital for motivation
flexible working processes
2
Which of these is a classical approach to management?
Kaizen
TQM
Contingency Thinking
Bureaucracy
3
what does it mean 'contingency thinking' in management?
Management style depending on situation
Flexibility in how to manage
All of the above
No 'one best way to manage.'
4
What is the role of the manager according to M.P. Follett?
to help use resources in an efficient manner
to cut costs in the organisational processes
to help employees achieve higher wages
help people cooperate & achieve an integration of interests
5
What is a key of system theory?
motivation
assembly line
cost cutting
feedback
6
What is the consequence of managers owning the means of production for employees?
Managers control employees
Division of labour and deskilling
Employees are motivated
Managers own the machines
7
What is a principle of Scientific Management?
One best way of doing task
Flexible management
Psychological stimulation of employees
Assembly line
8
What is the principle of 'Oh No' system?
training employees
cutting resources needed for production
improving quality
motivating employees
9
What is the main characteristic of Bureaucratic organisations?
all of the above
clear division of labour
impersonality
formal rules and procedures
10
What does Human Relations school focus on?
how social and psychological factors influence performance
how the division of tasks leads to efficiency
how to motivate employees
how assembly line jobs are boring
11
What is the main criticism of Taylorism?
All of the above
Jobs became boring and routine
Only money motivates workers
Ignored the role of the environment
12
What was Fayol's focus in the organisation?
employees
the role of senior managers
the role of motivation
the role of customers
13
Why did F.W. Taylor develop the Scientific Management?
To expand into international markets
To motivate employees
To develop machines
To improve productivity and efficiency
14
What are the main lessons from Scientific Management?
Training and Selection of Employees
Job Design
All of the above
Performance Management
15
What was Weber's bureaucratic organisation based on?
Principles of just in time stock management
Principles of control and resistance
Principles of mechanisation of production
Principles of logic, order & legitimate authority
16
What are main disadvantages of bureaucratic organisations?
control strategies leading to efficiency
all of the above
red tape, rigidity and lack of flexibility, employee apathy
motivated workforce
17
How industrial revolution influenced the need for management?
Employees became lazy and needed supervision
Organisations lacked good ideas for products
organisations grew and became complex to manage
There was too much competition in the markets
18
What does it mean synergy?
the whole is greater than the sum of the parts
competing organisational sub-units
organisations using solar energy
effective use of resources
19
What are Fayol's principles?
unity of command
unity of direction
all of the above
scalar chain
20
Who did develop the assembly line?
Henry Ford
F.W. Taylor
Elton Mayo
Taichi Ohno
21
What accounted for increased productivity in Hawthorne studies?
Group atmosphere and participative supervision
Structure of work and the nature of product
Night shift patterns and heating
Experimental drugs and laboratory testing
22
What is open system dependent on?
management
resources
employees
environment
23
What are Fayol's principles?
planning, motivation, control
marketing, sales, IT
organising, decision-making, use of resources
planning, organising, command, coordination, control
24
What does it mean the unity of command?
Each employee should work in team
Each manager should control employees
Each supervisor is responsible for the quality
Each person should receive orders from only one boss
25
What is the aim of TQM
preventing mistakes rather than find & correct
speed up the production process
motivation of employees
train supervisors to find defects

Lecture 3B - Evolution of Management re-cap Flashcards | StudBud