Career Readiness Salon Terminology

A target that is planned, monitored, and reached within a scheduled time frame

Report or plan of action that describes the current or projected future of a business

Professional products that are sold to guests through your recommendations

Supplies used in the daily operation of the salon

Using verbal and non-verbal signs that show the speaker you are interested in what they say

Following a daily routine to maintain your body’s cleanliness

Guest service blueprint used to ensure a satisfactory guest experience at each visit

When two or more persons share in the ownership and operations of a business

Behaving in a manner appropriate for your business setting

A collection of your best work in digital or paper form

Overall evaluation of self worth

A written agreement that once purchased, guarantees the business is protected in the events of fire, theft, or accident

Percentage of dollars brought into the salon from guests services and products sold by a particular stylist

List containing the info of the guests who could not be booked an appt on the time or day they requested

Unspoken messages sent through eye contact, and body language

Business comprised of a group of stockholders who have an interest in the company

Giving your guests a higher level of guest service than that offered by your competition

The principles that guide your professional behavior

Questions that can be answered in a few words and does not require elaboration

The process of scheduling your current guests next appointment prior to them leaving your salon

The process of gain king a new guest who was referred to you by an existing guest

Physical and psychological responses to demanding situations

The attempt to ensure only positive impressions of you perceived by your guests

The accounting practice of maintaining and organizing all business records

Those individuals who are most likely to purchase your services through direct marketing

The skills and processes necessary to run a successful salon

Records associated with a business that are organized and maintained for federal, state, and local tax requirements

When guests continuously return for scheduled services, remaining loyal to you.

Document stating all responsibilities and tasks for a particular job position

Communication cues provided by the movement and position of the body

The process of obtaining the info you need in order to suggest services and solutions to the hair and body needs

A business that is solely owned and managed by one person

Using your own words to summarize what you heard the speaker say

“Mental Imprint” using a symbol or logo that belongs to a product, service, organization, individual, or event.

Where a stylist can rent space within an existing salon and run their own cosmetology business

Utilizing social settings as an opportunity to meet new guests

Question that requires more than a few words to answer and is used to draw out information

Also known as ticket marketing, selling your guests additional services.

The employees of all positions in a particular business or company

The use of written, verbal, and visual communication designed to attract potential guests

Catalog that summarizes your education, employment history, and professional accomplishments

Using words or language to communicate

formal document that is a signed agreement between two parties and predetermined how certain situations will be handled

The money you will invest to start your business