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Management - Seminar Flashcards | StudBud
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Management - Seminar
Management - Seminar
60 terms
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Flashcards
60 cards
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Practice quiz
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Questions
60
Answers
1
religion & the clergy are playing less & less of a roll in funeral service
False
True
2
funeral service management deals with what type of relationship?
client-caregiver
buyer-seller
3
the efficient utilization & adequare regulation of assets, revenue, expenditures, & capital rights
marketing management
finacial management
total quality management (TQM)
human resources management (personnel management)
4
funeral service management is more product oriented than service oriented
False
True
5
the bringing together of interracial, intercultural, & inter-religious unions
blended families
reconstituted family
chosen families
6
presently there is an average of __ children per family
4
2
5
3
7
the efforts of all members of an organization directed to ensure that quality in the production of G&S are achieved
marketing management
human resources management (personnel management)
total quality management (TQM)
finacial management
8
life expectancy has doubled in the past 90 years
False
True
9
the FS manager has an obligation to assist those community educational programs related to death, grief, etc
False
True
10
that function of determining in advance what needs to be accomplished in order to achieve a particular goal
planning
organizing
directing (actuating)
evaluating (controlling)
11
"the hierarchy of needs": self-respect, self-esteem, achievement, & respect from others
physiological
self-actualization
security
esteem
12
see pic
census of housing
census of manufacturing
census of business
census of population
13
the process of planning and executing the development, pricing, promotion & distribution of an ogranization's G&S
total quality management (TQM)
marketing management
human resources management (personnel management)
finacial management
14
__% of 2nd marriages fail
60%
50%
15
theories of motivational behavior: "two-factor theory"
douglas mcgregor
frederick herzberg
abraham maslow
16
__% of 1st marriages fail
50%
60%
17
first step of planning
formulating a strategy to achieve goals and objectives
establishing a mission statement
establishing goals and objectives
18
"the hierarchy of needs": air, water, food, and sex
security
physiological
belongingness & love (social needs)
esteem
19
greater emphasis is placed on social responsibility & satisfying the needs of the client families
False
True
20
see pic
theory X
theory Y
21
see pic
False
True
22
__% of families have only one spouse working; declined from 43% in 1960 & will continue to decline
14%
10%
20%
35%
23
see pic
theory Y
theory X
24
theories of motivational behavior: "the hierarchy of needs"
douglas mcgregor
frederick herzberg
abraham maslow
25
single people, siblings, friends, or lovers choose to live together
reconstituted family
blended families
chosen families
26
controlling
directing
evaluating
27
the absence of employment discrimination based on race, color, reglion, sex, or national origin
vietnam era veterans readjustment act
fair labor standards act (wage & hour law)
equal employment opportunity act
immigration reform act
28
see pic
equal employment opportunity act
fair labor standards act (wage & hour law)
immigration reform act
vietnam era veterans readjustment act
29
broad statements about what an organization wants to achieve; in general terms with no time period
goals
objectives
30
source of market data that complies population statistics w/ regard to distribution of population by region, area, etc
census of business
census of manufacturing
census of population
census of housing
31
"the hierarchy of needs": love, affection, feelings of belonging, & human contact
esteem
belongingness & love (social needs)
physiological
security
32
__ of all seniors who ever lived in the history of the world are alive today
2/3
1/5
1/2
2/5
33
the obtaining & maintatining of adequate work space & funeral equipment
marketing management
facilities management
finacial management
total quality management (TQM)
34
see pic
equal employment opportunity act
vietnam era veterans readjustment act
immigration reform act
fair labor standards act (wage & hour law)
35
theories of motivational behavior: "theory X & theory Y"
abraham maslow
douglas mcgregor
frederick herzberg
36
see pic
human resources management (personnel management)
total quality management (TQM)
finacial management
marketing management
37
the secondary objective of FS management is to insure that funds are available to:
all of the above
capital improvements
meet expenses
provide a reasonable return on investment
38
legislation that prohibits discrimination on the basis of race, color, religion, sex, pregnancy, or natural origin
americans with disabilities act (ADA)
age discrimination in employment act
equal employment opportunity act
civil rights act
39
source of market data that explains where certain bussinesses are located
census of population
census of manufacturing
census of housing
census of business
40
compares organizational & individual performance with predetermined standards or expected results
directing (actuating)
organizing
planning
evaluating (controlling)
41
"the hierarchy of needs": need to grow, to feel fulfilled, to realize one's potential
security
esteem
physiological
self-actualization
42
there is more single women & single mothers than ever before; 8 of 10 single mothers work
True
False
43
combination of brothers & sisters, stepbrothers & stepsisters, & natural parents & stepparents
chosen families
blended families
reconstituted family
44
money spent on a funeral will go less towards __ & more toward __
merchandise; services
services; merchandise
45
outlaws discrimination in employment against vietnam era veterans
vietnam era veterans readjustment act
fair labor standards act (wage & hour law)
immigration reform act
equal employment opportunity act
46
fastest growing group of people in the country today is:
those over 105
those over 99
those over 85
those over 75
47
the average age for 1st marriages has risen to 26 for men & 23 for women
True
False
48
see pic
organizing
planning
directing (actuating)
evaluating (controlling)
49
funeral service practive supports the management concept of "caveat venditor" (let the seller beware)
True
False
50
legislation that guarantees disabled people equal acess to employment, as well as access to public places
civil rights act
americans with disabilities act (ADA)
equal employment opportunity act
age discrimination in employment act
51
source of market data that explains where certain manufacturers are located
census of manufacturing
census of business
census of population
census of housing
52
presently, 6 of 10 of women w/ husbands & children under 18 are working. will continue to rise
True
False
53
actuating
directing
evaluating
54
specific statements of ends, the achievement of which are contemplated within a specific time period
goals
objectives
55
the death rate per 1000 in 1975 was 9, in 2000, it will decrease to __
5.5
6.3
7.5
8.8
56
cremation will not continue to increase
True
False
57
federal legislation that requires employer to treat applicants & employees equally regardless of age
americans with disabilities act (ADA)
equal employment opportunity act
age discrimination in employment act
civil rights act
58
funeral service manager is obligated to provide the client family with the __ & __ to make informed choices
jokes & games
comfort & care
options & therapy
knowledge & options
59
"the hierarchy of needs": safety, order, & freedom from fear or threat
physiological
security
esteem
belongingness & love (social needs)
60
regulating the activites/course of activities of an organization; to guide &/or supervise the activities of an organiz.
organizing
directing (actuating)
planning
evaluating (controlling)
