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Frontline Service Excellence Quiz Flashcards | StudBud
Frontline Service Excellence Quiz
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10. What do we mean by customer service mindset?
Apakah maksud “mindset perkhidmatan pelanggan”?
A
A. Customer always right mindset / Sikap pelanggan sentiasa betul
B
D. Customer always right/ Pelanggan sentiasa betul
C
B. Customer satisfaction / Kepuasan pelanggan sebagai keutamaan
D
C. Thinking like a customer / Berfikir seperti pelanggan
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