Herzberg's two-factor theory identifies:

motivating factors for business organizations.

Which of the following are "deficiency needs" in Maslow's hierarchy of needs

Physiological, Security, Belongingness

If a team is comprised based on variety diversity, who would be team members?

Marketing Manager, Material Specialist, Safety Advisor

An example of continuance commitment is working at a children's hospital because:

they have a great pension program thay you've already been paying into

Which of the following barriers to communication is an example of selective perception?

The message is seen and heard based on expectations.

Distributive negotiations occur under zero-sum conditions. What does this mean?

Any gain by one party is offset by an equivalent loss to the other party.

Media richness is characterized by all of the following EXCEPT:

Slow feedback with unpersonalized focus

Job specialization is:

breaking jobs down into smaller tasks and standardizing them across workers

What is the goal of a realistic job preview?

Presenting positive and negative job information

form an impression about something based on a single "good" characteristic

Active listening skills can include:

Closely observing the speaker for changes in tone and body language

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MGT Midterm Review

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Questions 25

Answers

1
A group that is permanent with members of the same level but isn't part of the formal organization structure:
Affinity Group
Functional Team
Command Group
Interest Group
2
Herzberg's two-factor theory identifies:
conflict management styles.
negotiation tactics.
strategies to change attitudes.
motivating factors for business organizations.
3
A theory wherein a person who feels they are being treated fairly are motivated to continue working as they are.
ERG Theory
Expectancy Theory
Prospect Theory
Equity Theory
4
Which of the following are "deficiency needs" in Maslow's hierarchy of needs
Physiological, Security, Self-Actualization
Belongingness, Esteem, Self-Actualization
Physiological, Security, Belongingness
Security, Belongingness, Esteem
5
One contextual perspective of OB that influences our understanding is pictured below. What is this perspective called?
Situational Perspective
Scientific Management
Contingency Perspective
Systems Perspective
6
Which conflict management style emphasizes problem solving and pursues an outcome that gives both parties what they want
Collaborating
Competing
Avoiding
Compromising
7
If a team is comprised based on variety diversity, who would be team members?
Gen Z, Millenial, Gen X
Marketing Manager, Material Specialist, Safety Advisor
New employee, Mid-level manager, Top-Level Manager
8
OB is the study of all the interrelated topics below EXCEPT:
The Organization
Human Behavior
Consumer Behavior
Human Behavior and the Organization
9
Perspective that uses the illusion of involvement to satisfy workers’ social needs and result in higher motivation.
Motivational Framework
Human Relations Approach
Scientific Management
Human Resource Approach
10
An example of continuance commitment is working at a children's hospital because:
they have a great pension program thay you've already been paying into
they gave you tuition reimbursement so you feel you should work there
their committment to top-quality children's care aligns with your values
11
High levels of group cohesiveness are associated with:
Large size
Individualism
Recent Composition
Presence of an external threat
12
Which of the following barriers to communication is an example of selective perception?
Information is intentionally withheld, ignored, or distorted
A message isn't decoded the way the sender intended it.
Something blocks, changes, or distorts the message.
The message is seen and heard based on expectations.
13
Distributive negotiations occur under zero-sum conditions. What does this mean?
Both sides gain equally under the negotiation so that neither loses.
Any gain by one party is offset by an equivalent loss to the other party.
Any gain by one party is offset by an equivalent win for the other party.
Both sides lose equally under the negotiation so that neither wins.
14
There are many categories of employees including all EXCEPT:
Outsourced
Partial
Contingent
Temporary
15
Media richness is characterized by all of the following EXCEPT:
Expression of emotions and other social cues
Slow feedback with unpersonalized focus
Language variety for conveying a broad set of concepts and ideas
Physical presence, voice inflection, nonverbal cues, and pictures
16
Job specialization is:
systematically shifting workers from one job to another
breaking jobs down into smaller tasks and standardizing them across workers
giving workers more tasks to perform and more control over how to do them
expanding a worker’s job to include tasks previously done by other workers
17
A conflict between the instrumental value of ambition and the terminal value of happiness is:
Individual-organization value conflict
Interpersonal value conflict
Intrapersonal value conflict
18
What is the goal of a realistic job preview?
Showing the candidate the office
Describing the job in the most positive light
Presenting positive and negative job information
Selling a candidate on the job requirements and the organization
19
Define halo effect:
our tendency to put things into groups or categories
we project our own characteristics onto other people
form a general impression based on a single “bad” characteristic
form an impression about something based on a single "good" characteristic
20
The third party has the authority to impose a settlement on the parties in which alternative dispute resolution:
Conciliation
Mediation
Arbitration
Ombudsman
21
Nonprogrammed decisions can be associated with:
Creativity
Procedures
Decision Rules
Short time frames
22
A universal viewpoint or "one best way" for understanding OB comes from what perspective?
Relational Perspective
Universal Perspective
Situational Perspective
Human Resource Perspective
23
When there's a high cost of transitioning between employees, this type of variable work schedule should be used:
Compressed Work Schedule
Job Sharing
Flextime
Extended Work Schedule
24
The four dimensions of fit include all of the following EXCEPT:
Person-Vocation Fit
Person-Organization Fit
Person-Manager Fit
Person-Group Fit
25
Active listening skills can include:
Avoiding making too much eye contact so the other person isn't nervous
Closely observing the speaker for changes in tone and body language
Increasing the level of background noise to tune out distractions
Asking basic yes/no questions to show signs of comprehension

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