Hotel Management Semester Exam

If the NationalRestaurantAssociation wants to host a convention, what type would they choose? 

What department would be responsible for creating a brochure to promote the hotel? 

Franchised hotels have to come up with their own standards of service. 

A vacation ownership property is also called ___________. 

Leisure travelers make up more than half of all guests who stay in hotels. 

Chain hotels can be under many types of ownership arrangements. 

What is the main reason guests are attracted to a bed & breakfast?

A rustic looking hotel with a log cabin theme located in Colorado would be ___________. 

Setting a budget, controlling costs, hiring employees, & marketing are all examples of ______. 

After operating expenses and fees, the profit goes to the owner. 

What department would respond to a report of someone trying to enter guest rooms? 

What management style is delegating tasks to the proper employees most important?

Management companies operate the hotel for the owner. 

Passion, loyalty, and respect are examples of ___________. 

What department is responsible for analyzing the market and learning what guests need/want? 

Travelers tend to stay with brands they recognize. 

The international symbol of hospitality is the ___________.

Hotel owners ALWAYS know everything about running a hotel. 

When you resign from your job, the best way to handle the situation is to ___________. 

Which item below can be considered an amenity? 

A franchise hotel is a unit of a chain that has been purchased by an outside owner (franchisee)

The writer assesses the capabilities of the person being recommended. 

Lodging properties offer many things, but what is the primary purpose of a lodging property? 

Leadership style when manager doesn't seek input from employees - they make all the decisions. 

Communicating, negotiating, teaching, and listening are all examples of __________.

A hotelier refers to someone who ____________. 

What is the purpose of a VingCard?

The ability to make changes to match new situations. 

Referral groups share a consistency in level of service.

What department has positions such as hostess, bus person, and banquet manager? 

Make sure to ask permission before you put someone down as a ______________. 

Who would take care of repairing linens in a hotel? 

When a district manager oversees a team of sales managers who work from their homes. 

The assessment and review of a worker's job performance. 

If someone needs to stay in a hotel for a week or more, they will usually book __________. 

What is What is the primary function of Front Desk Agents in a hotel? 

Which of the following people is not an acceptable person for you to list as a reference? 

What is a written summary of experience, skills, and achievements? 

The form that is filled out by anyone who wants a job in a operation is called ______________. 

Leadership style where managers are very "hands off" when employees are very experienced. 

A brief letter that introduces an applicant to an employer is a ___________. 

What department is responsible for ensuring that the lobby is clean and welcoming? 

The management company retains the financial and legal responsibility.

A person who travels solely for pleasure is called a__________. 

A perfect example of an independent hotel is a bed & breakfast. 

Independent hotels don't have to spend money on national advertising. 

The market in the hotel industry refers to __________.

What dept. has a designated person that would offer suggestions on sightseeing & restaurants? 

What department is responsible for making sure that all shipments to the hotel are accurate? 

It is always very obvious who owns a hotel. 

If a guest called down to the front desk to report a leaky shower head, who would handle this? 

Leadership where manager will seek input from employees, but ultimately make the decisions.

The definition of a _____ is money or resources set aside for a particular purpose. 

When a manager allows employees to vote on which uniform will be adopted by the company. 

Who would be responsible for ensuring that all departments have an emergency evacuation plan? 

What dept. is responsible for making reservations by phone and monitoring online bookings? 

A limited-service motel usually provides 24-hour room service. 

What type of property is your primary destination, (probably won't leave) when you're a guest? 

When employees with no prior experience are being trained, what leadership style is necessary? 

A hotel shuttle is most commonly used to do what? 

Networking with others in your industry may result in a career advancement. 

The management company receives a fee every month for operating the hotel for the owner. 

If you pay an extremely low price for a motel, you can expect the value of the room to be ____.

A bed & breakfast owner and operator typically lives _________. 

When an interviewer asks you what you know about their company, it is because _________.