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Chapter 22 Study Quiz: The Salon Business Flashcards | StudBud
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Chapter 22 Study Quiz: The Salon Business
Chapter 22 Study Quiz: The Salon Business
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Chapter 22 Study Quiz: The Salon Business
Flashcards
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Questions
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Answers
1
Which part of a business plan provides a long-term pic of what will become & look like?
executive summary
mission statement
vision statement
marketing plan
2
A typical salon spends about ____ of its total gross income on advertising.
13 percent
1 percent
3 percent
5 percent
3
Clients and associates will be treated more fairly and consistently through:
Salon policies
Record keeping
Business regulations
Personal insurance
4
Which of the following is NOT included in the financial documents section of a business plan?
the owner’s personal financial information
financial statement analysis
actual (historical) financial statements
projected financial statements
5
The name you select for your business:
creates a picture of your business in clients’ minds.
All of these answers are correct.
has characteristics that set you apart from competitors.
explains what it is.
6
Which of the following is NOT a recommended method of sharing your success with employees?
creating incentives for employees
putting your full compensation structure or plan in writing
providing staff members w/ scheduled employee evaluations
refraining from creating an official tipping policy
7
Which of the following provides benefits to people injured at work?
life insurance
health insurance
accident insurance
workers’ compensation
8
Who has the last say in decision making in a sole proprietorship?
the sole proprietor
the board of directors
the chairperson of the board
the chief financial officer
9
It is your top priority to pay which expense?
rent
insurance
payroll
repairs
10
A typical salon spends less than 1 percent of its total gross income on which expense?
depreciation
telephone
miscellaneous expenses
cleaning
11
It is recommended that you _____ if managing people does not come naturally to you.
read books on business management
attend a series of management training seminars
sell your salon
refrain from hiring employees
12
When nail technicians are reluctant to sell, it is most often because they:
do not want to increase their income.
lack sufficient knowledge about the retail products.
do not want to seem pushy or aggressive.
forget that the salon sells retail products.
13
Advertising includes:
all activities that promote the salon favorably.
all activities that include the salon’s name.
only networking and word-of-mouth referrals.
only traditional forms of media advertising.
14
Which of the following is NOT considered an expense?
rent
insurance
retail sales
equipment
15
It is likely that a salon owner will expand the salon about _____ after its original opening.
5 to 10 years
1 year
11 to 20 years
2 to 5 years
16
When a client calls to complain, the tone of your voice must be:
sympathetic and reassuring.
assertive and defensive.
cold and straightforward.
aggressive and intense.
17
Supplies used in the daily business operation are considered _____ supplies.
reserve
wholesale
consumption
retail
18
The receptionist should have:
All of these answers are correct.
a friendly personality.
knowledge of the various services offered.
unlimited patience with both clients and salon personnel.
19
The money needed to start a business is called:
mutual funds.
stock.
capital
escrow.
20
The salon’s appointment book may be:
a computerized book.
Neither of these answers is correct.
Both of these answers are correct.
an actual hard-copy book.
21
Before purchasing an existing salon, it's important to obtain an appraisal of the building &:
All of these answers are correct.
the inventory.
the personnel.
the equipment.
22
During slow periods, it is NOT customary for the receptionist to:
perform nail services.
maintain inventory.
straighten up the reception area.
maintain daily reports.
23
Which of the following is NOT a factor on which smooth business management depends?
high service prices
trained and experienced salon personnel
excellent customer service
good business procedures
24
If you are opening a high-end, full-service salon or spa, plan more room in the:
retail area.
dispensary
waiting area.
restrooms.
25
How many people own a partnership?
two or more
one
at least three
no more than two