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Sourced from Salon Fundamentals, Pivot Point, 2022
Flashcards
25 cards
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Practice quiz
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Questions
25
Answers
1
All of the following descriptions apply to an independent salon/spa EXCEPT:
represents the majority of salon/spas you will probably encounter
owner(s) make all the decisions in terms of decor
owner(s) make all the decisions in terms of pricing and services
uses a set business plan provided by a parent company
2
Details of a short-term goal might include all of the following examples EXCEPT:
save $3000 for education
own your own salon/spa in 5 years
create a social-media plan
get a job at XYZ
3
Networking provides all of the following benefits EXCEPT:
contacts create difficult situations that turn into real problems
provides a good way to learn about trends in the industry
provides opportunities for career advancement
gives access to people and resources within the industry
4
During a job interview it is very important to:
stay calm and be yourself
tell the interviewer whatever you think he or she wants to hear
stretch the truth of necessary
tell a lot of stories
5
All of the following categories represent top customer demographics to note EXCEPT:
trends
age
gender
marital status
6
A realistic goal is one that:
you believe can be accomplished
sets a deadline for achieving a goal
states exactly whay you want to accomplish
contains concrete benchmarks
7
Pareto's principle is called the:
80/20 rule
90/10 rule
60/40 rule
50/50 rule
8
Mary doesn't always wait to be told what to do. She has a work ethic known as:
initiative
teamwork
efficiency
dependability
9
All of the following descriptions identify ways to help create a long-range goal EXCEPT:
writing a journal entry describing the goal
visualizing where you want your career to be in 1 year
asking why you want to achieve this goal
committing to a completion date
10
Four main areas to consider for employment in the esthetics industry are service, management, sales and education.
False
True
11
A short-term goal helps you visualize where you will be in your career next week.
False
True
12
Of the itmes listed, which one is NOT considered a benefit?
salary
paid holiday
paid vacation
sick day
13
Which of the following time periods identifies the consideration for a long-term goal?
1 year
6 months
5 years
3 months
14
A salon/spa working harmoniously as a group can describe which of the following work ethics?
teamwork
dependability
efficiency
initiative
15
When handling a client complaint, you can turn a negative experience into a positive one by:
ignoring any signs that the client might be disappointed
avoiding any feedback the client might have
restating back to the client what you heard
not asking any additional questions to clarify concerns
16
Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:
client referral
client profile
client factor
target market
17
Measurable goals will help you get organized and:
believe in what you can do
stick with the status quo
track your progress
force you to stretch
18
A goal strategy that states exaclty what you want to accomplish is referred to as being:
Achievable
Specific
Measurable
Realistic
19
Showing up on time and ready to work is the work principle:
dependability
initiative
teamwork
efficiency
20
Confirming the exact location of an interview appointment, parking availability and travel time will help you be:
behind
tardy
punctual
late
21
Which of the following statements describes a behavioral interview question?
"Tell me about yourself"
"Where do you see yourself in 5 years?"
"Describe a time when you didn't get along with a colleague"
"Why did you enroll in esthetics school?"
22
Tracking your progress is accomplished in which of the S.M.A.R.T. goals?
Achievable
Timely
Measurable
Specific
23
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
creat a set of objective and tasks
identify resources
avoid alternate plans
create a budget
24
Which of these descriptions is NOT a guideline to be used when creating a resume?
write in a brief and concise manner
list awards and attributes
provide at least 8 pages of information
show previous employment information
25
All of the following guidelines can help you plan your career path EXCEPT:
reviewing the plan only one time
identifying short-term goals
creating a plan
identigying a long-term goal
