Medical Reception

Question 1

There are four main styles of letters.

Accepted Answer

TRUE

Question 2

Lighting that is used in the medical office

Accepted Answer

Fairly bright light

Question 3

The cleanliness is a reflection of the staff and practice.

Accepted Answer

TRUE

Question 4

When opening the Office how soon the receptionist arrive before office hours?

Accepted Answer

15-20 minutes before

Question 5

Introductory form that provides demographic data about a patient?

Accepted Answer

Patient information form

Question 6

A diet that is common for patients with hypertension, renal disease, congestive heart failure.

Accepted Answer

Restricted-Sodium Diet

Question 7

Which of the following terms means the act of articulating and speaking clearly?

Accepted Answer

Enunciation

Question 8

Anyone over the age of 18 is considered to be his or her own guarantor.

Accepted Answer

TRUE

Question 9

"red flagging" such as automatic on-screen identification of a difference in date of birth

Accepted Answer

Detection

Question 10

Detailed instructions for maintaining clinical and quality assurance.

Accepted Answer

Procedures

Question 11

Chairs should be comfortable but have a straight back to allow the patient to get up easily.

Accepted Answer

TRUE

Question 12

HIPAA stands for...

Accepted Answer

Health Insurance Portability and Accountability Act

Question 13

Ensuring that medical records of the perpetrator and the authentic patient are not co-mingled

Accepted Answer

Mitigation

Question 14

A patient navigator finds community resources for patients and support services.

Accepted Answer

TRUE

Question 15

Patient education should be an sixth to an eight grade level.

Accepted Answer

TRUE

Question 16

The principle of treating something as a private matter not intended for public knowledge.

Accepted Answer

Confidentiality

Question 17

When an incoming call is received, the telephone should be answered.....

Accepted Answer

by the second or third ring

Question 18

Identity Theft Prevention Program consists of Three steps...

Accepted Answer

TRUE

Question 19

A chronological file used as a reminder that something needs to be done on a certain date.

Accepted Answer

Tickler File

Question 20

If the patient calls about insurance coverage, the call should be handled by the...

Accepted Answer

Medical Assistant

Question 21

A person who helps patients and families with insurance problems, explains treatment..

Accepted Answer

Patient Navigator

Question 22

Alphabetizing patient files from A to Z

Accepted Answer

Alphabetical Filing

Question 23

A document that covers all offices policies and clinical procedures.

Accepted Answer

Policies and Procedures Manual

Question 24

The parent bringing the (child)patient to the office is responsible for the payment.

Accepted Answer

True

Question 25

Choose chairs and tables with sharp corners

Accepted Answer

FALSE

Question 26

It may be necessary to improve nutritional status or to correct nutritional deficiencies.

Accepted Answer

Therapeutic Nutrition

Question 27

How should appointments be scheduled?

Accepted Answer

According to the method that the Physician prefers.

Question 28

Where is the dateline found in a business letter?

Accepted Answer

0.5 inches below letterhead

Question 29

Cleaning should be done...

Accepted Answer

Opening, after each patient, and closing

Question 30

The person with dual responsibility is generally the privacy or compliance officer.

Accepted Answer

TRUE

Question 31

A persons whose role is to remove obstacles that patients face receiving treatment.

Accepted Answer

Patient Navigator

Question 32

Appropriate music in the medical office...

Accepted Answer

Light jazz

Question 33

Many Patients have dietary needs that are based on medical conditions.

Accepted Answer

TRUE

Question 34

Rules or guidelines that dictate the day-to-day workings of an office.

Accepted Answer

Policies

Question 35

Communicating clearly to patients is important as a patient navigator.

Accepted Answer

TRUE

Question 36

When registering New Patients, they must fill out...

Accepted Answer

a complete registration form

Question 37

The person with financial responsibility for the patient is...

Accepted Answer

Guarantor

Question 38

Most Common letter formats used in the medical office.

Accepted Answer

Full block

Question 39

Teaching materials can be a printed handout or video.

Accepted Answer

TRUE

Question 40

Conditioning, Releasing, Indexing and coding, Sorting, and Filing are steps involved in filing.

Accepted Answer

TRUE

Question 41

Accessories or Specialty items can make the reception area more inviting

Accepted Answer

TRUE

Question 42

Recommendations to encourage people to eat a balanced diet.

Accepted Answer

Dietary Guidelines

Question 43

Optimal temperature in the office

Accepted Answer

68-72 degrees

Question 44

Implementing sound electronic and other security systems maintaining HIPAA compliance...

Accepted Answer

Prevention

Question 45

Underlining or highlighting important words or phrases when opening mail.

Accepted Answer

Annotating

Question 46

This is the first person who will come into contact with patients.

Accepted Answer

Receptionist

Question 47

SOAP pertains to

Accepted Answer

Patient records

Question 48

Account statements for a medical practice should be sent as....

Accepted Answer

First-Class Mail

Question 49

Because of HIPPA a patients bill cannot be sent to another person without first written consent

Accepted Answer

TRUE

Question 50

Provides a continuous story of a Patient's progress from the first visit to the last.

Accepted Answer

Medical records

Medical Reception

Questions 50

Medical Reception

Questions 50