Technicians are assigned work in order for it to be finished. Joline doesn't like the next assigned task, she should:

Finish her current task and accept the new one even if she does not like it

What is the BEST definition of self-direction?

Making your own decisions and organizing your own work

Each day, a company voluntarily disassembles, cleans, inspects, and then reassembles the next day. Why?

The equipment will work longer, better, and more safely

There are no sub plans when another teacher has a sub. Susan quickly makes a lesson plan. What is she demonstrating?

Initiative and identifying workplace needs

You have been asked to train a new employee who uses a wheelchair. How are you expected to act?

Treat the new employee as you would any other employee

Why would unique ideas be allowed during the brainstorming phase of project planning?

These ideas could be built upon and create more innovative projects

When is it essential to update a resume?

Any time you have a change in education, training, or job advancement

Ryan is a team leader and understands the benefits of shared responsibility. A new employee does not. Ryan explains that

An effective team should have interchangeable roles

What are standard operating procedures?

Step-by-step instructions for workers to complete complex routine tasks

After brainstorming and creating a list of ideas for a new product, what should the team do next?

Explore and test all possible ideas

Why is it beneficial for employers to resolve conflicts between employees?

Better employee relations increase productivity and teamwork

Mission statements are important to a company because they:

Provide the purpose of the company

Why is adhering to appropriate dress important to an employer?

Employees reflect the values and standards of the employer

A key machine on the assembly has a safety light on. You will never make the deadline without it. You should:

Stop using that machine regardless of the deadline

Ana is deciding whether to stay with her job with great benefits or a new one with better pay. What is the logical step?

Compare the pros and cons of each position's pay, benefits, and company

What does it mean to respect team members' opinions?

To empower and encourage contributions

A law firm has a very conservative corporate culture. The BEST workplace attire would be:

A dark suit, collared shirt, tie, and dress shoes

Why is it important to create a personal financial plan?

Helps you prepare for your future

In order to stay current on the latest technology at your job, you should:

Read current journal articles related to your field

Which of the following is the BEST example of demonstrating integrity?

Respecting the property of others

Using a grinder is going slow because of the safety guard. To finish the work, you should:

Use the guard according to specifications

As you prepare for an interview you research the company. What would help you understand the company's structure?

Studying its vision and mission statements

You have a scheduling conflict with two customers. What should you do?

Contact each customer ASAP and see if either could reschedule

studbud

WRA 2023

77 termsStudBud Administration443 plays

Imported from external platform

Flashcards77 cardsFPractice quizPHost liveL

Questions 77

Answers

1
What is the first step in building an effective team?
Troubleshoot team conflicts
Assess the communication structure
Evaluate role performance
Determine the mission
2
Technicians are assigned work in order for it to be finished. Joline doesn't like the next assigned task, she should:
Avoid doing the task she does not like because she might not do it well
Finish her current task and accept the new one even if she does not like it
Finish her current task and ask a peer to do the one she does not like
Tell her peer that she is uncomfortable doing the next task
3
Continuously organizing your interests, values, and skills and ensuring your work fits with your life is:
Job training
Career pathways
Career planning
Work ethic
4
A person's range of skills and abilities is defined as a
Skill set
Goal
Development
Network
5
What is the BEST definition of self-direction?
Completing a list of your daily tasks
Directing others to do your work for you
Making your own decisions and organizing your own work
Working with team members to complete a task
6
Which is correct: Mr. Jones is trying ___ decide which ___ employees to send ___ the conference.
Two, to, too
To, two, to
To, too, two
Too, two, to
7
Each day, a company voluntarily disassembles, cleans, inspects, and then reassembles the next day. Why?
It is an OSHA requirement
To boost employee morale
The equipment will work longer, better, and more safely
It is a good team-building activity
8
You should choose workplace clothing that is:
A reflection of your status
Business casual
Suited to your job
A reflection of your values
9
There are no sub plans when another teacher has a sub. Susan quickly makes a lesson plan. What is she demonstrating?
Initiative and identifying workplace needs
The importance of continuous learning
Active listening techniques
Personal growth and wellness
10
Helpful, courteous and knowledgeable. These are characteristics of good:
Feedback
Goal setting
Customer service
Acive listening
11
You have been asked to train a new employee who uses a wheelchair. How are you expected to act?
Treat the new employee as you would any other employee
Train only on what you think they can do
Just make sure you leave extra time for pushing that chair around.
Ask what happened to cause the disability
12
A customer bought a dozen roses but was charged for two ($39.90). How much should she be refunded?
He should just give her two dozen.
Bad day for romance, a good day for flower shops
11.42
$19.95
13
Why would unique ideas be allowed during the brainstorming phase of project planning?
These ideas can cause stress relief because they are often funny
People's feelings are easily hurt so everyone should be heard
Brainstorming brings a team together regardless of the idea
These ideas could be built upon and create more innovative projects
14
When is it essential to update a resume?
Only when seeking new employmeny opportunities
Any time you have a change in education, training, or job advancement
Any time you have a life change, such as getting married
Annually, when you do your taxes
15
Ryan is a team leader and understands the benefits of shared responsibility. A new employee does not. Ryan explains that
Shared responsibility allows everyone to be the boss
Shared responsibility establishes accountability
Quality output is directed by the team leader
An effective team should have interchangeable roles
16
Body posture, facial expressions, and hand gestures are
slang
nonverbal communication
verbal communication
misscommunication
17
What are standard operating procedures?
Standards by which workers are measured against a productivity benchmark
Step-by-step instructions for workers to complete complex routine tasks
Documents filed by a worker when a machine or equipment breaks
The main work or mission of a business
18
Your boss finds out you never earned a certification at KTEC as you said in your interview. What will likely happen?
You might get a firm talking to
Nothing
They will promote you to cover up oversight
You will be let go
19
Bob and Dawn don't get along at work and it is effecting their productivity. What should be done?
call in an external mediator
remind them of company rules
fire the last one hired
Never schedule them to work together
20
Gross income per year is $27,461.00. After a raise, salary is $28.284.83. What percent was the raise?
25%
1%
3%
8%
21
Bias in the workplace is based on
mutual respect
personal beliefs
teamwork
professionlism
22
What should be the FIRST step in conflict resolution?
Practice active listening
Develop an agreement
State the ultimate goal for each side
Identify a safe place and time to talk
23
After brainstorming and creating a list of ideas for a new product, what should the team do next?
Start selling the product
Evaluate the solution
Explore and test all possible ideas
Identify the problem
24
A client walks in while you are taking a personal call from your mom, you should:
End the call and follow policy
Tell his mother to hold and try to rush the client interaction
Ask the client to wait and follow up as soon as possible
Explain the situation and ask someone to cover for him
25
The high school has 1,500 students and 2/3 of the students are girls. how many girls attend the school?
1,000
1,050
1,005
1,025
26
Why is it beneficial for employers to resolve conflicts between employees?
Employers have no right to involve themselves in employees' problems
It demonstrates authority and power over employees
Better employee relations increase productivity and teamwork
Employees will like their employers more
27
An employee completes tasks without direction from a manager. This BEST defines:
Creativity
Dependence
Problem solving
Initiative
28
Joe hasn't had a raise in years but health insurance has risen 20%. What should he do?
See if you can get your boss fired and move up the ladder
Take medical leave and look for a new job
Begin preparing for another career or job on company time.
Develop a personal growth plan
29
Which of the following is an observational action of a co-worker who might be on the path to committing a violent act?
Unwillingness to work well with others
Disappointment at demotion
Hostile expressions
Increased sick leave
30
Mission statements are important to a company because they:
Locate a company on a map
Provide the purpose of the company
Diversify a company
Sell more product
31
Zion is a product designer applying for a new job. Which attribute is most valued on his resume?
Being creative
Being conservative
Team building
Volunteering
32
Why is adhering to appropriate dress important to an employer?
It demonstrates a particular socio-economic status
Employees reflect the values and standards of the employer
It puts employees at an advantage over their customers
It demonstrates who knows how to take direction
33
A key machine on the assembly has a safety light on. You will never make the deadline without it. You should:
Continue using it; it is only 2 hours
Get as much done before it breaks
Blow air on it and keep using it
Stop using that machine regardless of the deadline
34
Ana is deciding whether to stay with her job with great benefits or a new one with better pay. What is the logical step?
Talk to employees at the new company and see how they like their jobs
Ask her friends what she should do because they always give great advice
Research the new company online to see how much they are in the news
Compare the pros and cons of each position's pay, benefits, and company
35
A case contains 24 items. 1/8 of a case is how many items?
2
3
12
4
36
A construction worker was injured when he fell from a skylight in an office. Which federal department will investigate?
FCC
CDC
OSHA
USDA
37
Identify which word is a grammatical error in the following sentence: The client's wife wants too change their order.
Their
Too
There are no errors
Client's
38
A new employee asks "For which type of customer do I follow the new proceedure?" What type of question is this?
clarifying questions
ethical questions
linear questions
teamwork questions
39
A set of achievements, capabilities, and attributes that make an individual more likely to gain employment is known as:
Postsecondary degree
Professional
Credentials
Competitive
40
Determine which of the following is NOT a part of the problem-solving process.
Determine the problem
Report your results
Verify your results
Make a plan
41
What does it mean to respect team members' opinions?
To raise issues that might become ethical problems
To empower and encourage contributions
To agree with all team members
To stifle opinions contrary to the plan
42
A law firm has a very conservative corporate culture. The BEST workplace attire would be:
Dark pants, sport coats, knit shirt, and dress shoes
A dark suit, collared shirt, tie, and dress shoes
Khaki pants, collared shirt, a tie that expresses personality, and loafers
A wool sweater, light pants, and dress shoes
43
Showing a customer you are understanding of their situation demonstrates:
Encouragement
Pity
Empathy
Friendship
44
Why is it important to create a personal financial plan?
It provides retirement savings
Increases your paycheck
Helps you prepare for your future
It ensures success
45
In order to stay current on the latest technology at your job, you should:
Go to an electronics store to look at equipment
Ask customers what type of technology they want
Read current journal articles related to your field
Ask a co-worker for information
46
You buy 10 items at $1 per item with 5% tax. How much is your change from a $20.00 bill?
$9.25
$9.50
$10.00
$11.50
47
Which of the following is the BEST example of demonstrating integrity?
Contributing new ideas
Working with teams
Respecting the property of others
Maintaining personal hygiene
48
Using a grinder is going slow because of the safety guard. To finish the work, you should:
Use the guard according to specifications
Alter the guard, but keep most of it in place
Use the guard, but do less grinding than is needed
Remove the guard to increase speed
49
As you prepare for an interview you research the company. What would help you understand the company's structure?
Identifying instances of its community involvement
Researching the human resource department
Studying its vision and mission statements
Understanding the offered benefits
50
Which of the following skills typically requires flaws and failures in order to succeed?
Innovation
Diversity
Big picture thinking
Ethics
51
You have a scheduling conflict with two customers. What should you do?
Ask a coworker to handle one customer
Contact each customer ASAP and see if either could reschedule
Contact both of them to cancel
Have them both show up an help whoever gets there first
52
Demonstrations of negotiating diplomatic solutions to interpersonal and workplace issues is an example of:
Brainstorming
Conflict resolution
Active listening
Critical thinking
53
Social media can help and hinder the mission of a company. How can you protect yourself and the company where you work?
Stay offline and you will not risk unprofessional behavior
Read, understand, and follow the company's social media policies
Immediately report inflammatory or derogatory comments aimed at the company
Review social media posts sent by others to verify the truth, but re-post
54
Which of the following is a reason a company would encourage lifelong learning in their employees?
To save money training employees
To make employees attractive to other employees
To increase company expertise and productivity
To boost the self-esteem of the employees
55
Joel's supervisor gives him a list of tasks to complete. Which one should he complete first?
His favorite task
The easiest task
The task with the most steps
The task that has the closest deadline
56
The action that does NOT apply to a successful team is:
Balancing participation
Silencing differing opinions
Clearly defining roles
Valuing diversity
57
___ is defined as demonstrating honesty, fairness, and respect and complying with laws and workplace policies.
Integrity
Collaboration
Work ethic
Initiative
58
Mary volunteers at work and in the community. What is the MAIN skill Mary needs to meet her obligations?
Customer service
Time management
Collaboration
Networking
59
Why is it important to use correct grammar when communicating in the workplace?
It is evidence that you are unbiased and fair
Correct grammar is rewarded with job advancement
Poor grammar can devalue your contributions
It shows that you are better than your peers
60
You forgot to send an important email. If you inform the boss about it, what kind of work ethic is being demonstrated?
Accountibility
Reliability
Problem solving
Dependability
61
Teamwork can foster creativity and learning. What is another benefit of teamwork?
Builds trust among co-workers
Reduces individual motivation
Does not require defined goals
Avoids individual conflicts
62
Mike finished his assigned tasks at work before the end of his shift. What should Mike do?
Visit with other employees until the shift ends
Do personal tasks until the shift ends
Request additional work tasks
Leave work early
63
Which computer application would be the BEST to sort numerical data?
Presentation software
Document software
Spreadsheet software
Web browser
64
A creation resulting from study and experimentation is:
Innovation
Pattern
Replication
Precedent
65
what is the Mean of the following yearly salaries? $60,000 $13,000 $25,000 $40,000
$38,000
$40,300
$138,400
$34,500
66
___ refers to the physical components or parts of the computer or device.
Software
Cloud based
Hardware
File sharing
67
which describes communication?
exchange of thoughts, opinions, or info between two people
two or more people talking about something important
one person giving directions to another
Tiktoc
68
Kevin got a new "safer" cleaning chemical to replace the last one. What personal protective equipment should he wear?
PPE listed on the chemical safety data sheet (SDS)
PPE he thinks is adequate
PPE he used with the previous chemical
No PPE because it is a safer chemical
69
A nurse attends a training session. Updating her knowledge is important to her professional growth. She is engaging in:
Creative adaptability
Continuous learning
Constructive feedback
Modified performance
70
What skill is this? Identify problem, discuss and listen, ideas to solve, choose an idea everyone can accept
Teamwork
Creativity
Diversity Awareness
Conflict resolution
71
What does "equal opportunity employer" mean?
educational levels
salary levels
fringe benefits
anti-discrimination practices
72
Selena witnessed her co-worker give an unauthorized discount. How can Selena best handle the situation?
Text another co-worker about what occured
Confront the co-worker
Immediately inform a supervisor
Act like she did not see anything
73
How is an organization structure essential in the workplace?
Information stops at the first level no matter the outcomes
The structure shows the worker how to move up between levels in the company
It establishes a chain of responsibilty and authority
It is essential to only the executive level who makes all the decisions
74
Jim is a trainer. What is the best way to make sure the trainees understood?
repeat important instructions and ask if there are questions
give a quiz
assign the training manual as homework
If an employee looks confused correct him/her
75
When employees demonstrate reliability, dedication, productivity, and character, they are displaying characteristics of:
Creativity
Diversity
Responsiveness
Positive work ethic
76
Which of the following communication methods does NOT require both participants to be online at the same time?
Email
Video conference
Web chat
Live webinar
77
It is important for your capital resources to be efficient. Which of the following is an example of this?
Have your business be environmentally friendly
Update computers with appropriate software
Hire additional qualified employees
Pay monthly expenses on credit

WRA 2023 Flashcards | StudBud