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EA 145 Final Review
EA 145 Final Review
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1
researchers found that the most frequent topic of conversation between couples during the course of a week was:
money
the couples themselves
entertainment
news and current events
2
the process of communicating a groups culture from generation to generation is called:
ethnocentrism
enculturation
accultration
culture shock
3
which summarizes the communication differences between men and women?
men communicate to report; women communicate to establish rapport
men communicate to dominate; women communicate to avoid confrontation
men communicate to establish rapport; women communicate to report
women are more likely to use communication
4
a listener who is comftorable with and skilled at listening to peoples feelings and emotions is:
an analytic listener
a relational listener
a task oriented listener
a critical listener
5
you are selecting when:
in a restaurant you focus on the words from the person you are sitting with
based on everything your partner says, you conclude the meal is good
when listening to your partner you only listen when its about your food
you remember your partner likes the food at this restaurant
6
when a person communicates the same message to many people at once, but the creator of the message isnt there is called:
mass comunication
impersonal communication
interpersonal communication
intrapersonal communication
7
organizing stimuli makes it possible for us to:
give meaning to stimuli we select
direct our attention to specific stimuli
process complex information
attribute positive qualities to indivduals we like
8
people close to their parents feel special, are goal and team orientated, and focus on achievment are liekly to be:
Matures
Gen X
Baby Boomers
Millennials
9
it is a myth that conflict can always be avoided because:
disagreements do not necessarily indicate a relationship is in trouble
some individuals have to agree to disagree
evidence suggests conflict arises in virtually every relationship
there are times when individuals have different goals
10
the way in which you structure your understanding of reality - what is true and what is false - is called a:
belief
personal choice
attitude
value
11
what process is involved when we direct our attention to specific elements in our enviornment and ignore others?
selective attention
thin slicing
selective exposure
perception
12
the employability skills profile published by the conference board of canada:
summarizes, academic skills, personal managment skills, mathmatical skills
is based on info gathered by a select group of chief executive officers
is a comprehensive list of hard skills
has identified teamwork skills as on of the essential employability skills
13
when a manager uses power to gain sexual favours in exchange for something the employee wants is called:
creating a hostile enviornment
quid pro quo
dating
the pelz effect
14
which statement is NOT true about the looking glass self?
when younger parents are the key individuals who shape us
our self concept changes because of how people respond to us
our relationships dont influence our behaviour and our sense of who we are
friends become highly influential as we become less dependant on parents
15
using one word or phrase when you meant to say one that sounds like it is:
an inference
a malapropism
a restricted code
a connotation
16
people we label as warm are likely to act in what way toward their communication partners?
make less eye contact, smile less, fidget more
face partner directly, make eye contact, fidget less
make less eye contact, face partner directly, fidget more
turn away from partner, make eye contact, fidget less
17
a learned predisposition to respond to a person, object, or idea in a favourable or unfavourable way is a;
motive
attitude
belief
value
18
which direction of communication enhances teamwork and allows a work group to develop a certain degree of independence?
horizontal communication
downward communication
outward communication
upward communication
19
entitlement and fairness are:
types of interpersonal conflict
two of the biggest conflict triggers
points on the struggle spectrum
stages in the conflict progress
20
our ability to think about ourselves and use language to represent ourselves to others is our:
subjective self awarness
symbolic self awarness
objective self awarness
reactive self awarness
21
the more we understand a persons _______, the more likely we will understand the values, norms and roles
world view
enculturation
ethnocentrism
intercultural communication
22
the pelz effect research finds that:
subordinates distrust supervisors having relationships with subordinates
subordinates follow supervisors that lead by example
subordinates prefer supervisors who treat them as equals
subordinates felt satisfied when immediete supervisor influences decisions
23
achievment, assertivness and material wealth are emphasized by:
masculine cultures
group achievment cultures
co-cultures
feminine cultures
24
behaving differently around your best friend vs your boss is an example of:
your looking glass self
your material self
your social self
your spiritual self
25
if we can experience the reference of a word with one of our senses, then we say the word is:
abstract
concrete
connotative
denotative
26
behaviour other than written or spoken language that creates meaning for someone is:
nonverbal communication
immediacy
affect display
adaptors
27
every year on your birthday, your parents talk about what happened the day you were born, the event is stored in:
left brain memory
short term memories
right brain memory
long term memories
28
the theory that suggests that we interact with others by adapting to what others are doing is called:
synchronic adaption theory
interaction adaption theory
nonverbal adaption theory
interactional synchrony
29
typical north americans spend how much of their communication time each day listening to others?
11%
17%
80%
55%
30
a words denotative meaning:
is a subjective response to the word
conveys feelings
is the literal description of what the word means
varies from person to person
31
you see the word bus and have a mental picture of a large vehicle bringing you to school. this word is a:
symbol
thought
referent
category
32
we are more likely to use nonverbal cues than verbal cues to signal:
positive feelings for another person
requests of another person
negative feelings for another person
adaptation to another person
33
nonverbal cues work with verbal cues to help us
replace verbal messages and provide entirely their emotional meaning
control verbal messages and restrict their emotional meaning
manage verbal messages and augment their emotional meaning
control verbal messages and anable their emotional meaning to be made clear
34
you are talking about something important and your friend switches the topic, this exemplifies differences in:
selective perecption
patterns
stereotypes
punctuations
35
checking perceptions, listening, and making a supporting climate are methods to minimize the occurence of what conflict?
simple conflict
pseudo-conflict
ego conflict
complex conflict
36
philosopher martin buber presented the concept of true dialogue as the essense of:
intellectual communication
unusual communication
authentic communication
simultaneous interaction
37
if you meet someone who reminds you of your cousin, you will assume they have traits like them, this is an example of:
punctuation
closure
impression formation
stereotyping
38
frustration awarness occurs in which of the following stages of conflict?
end
beginning
middle
source
39
skype or facetime is an example of what?
auditory and visual channels
tactile channel
transmitters
olfactory channel
40
Perception is defined as:
selecting, organizing and interpreting our observations
ignoring specific stimuli
directing attention to specfic stimuli
the process of understanding or making sense of sensory experiences
41
to unravel a simple conflict, individuals should:
refrain from personally attacking eachother and take time to cool off
listen carefully and test their understanding of the message with questions
keep the conversation focused on relevent issues rather than personalities
learn the proper way to cooperatively manage an interpersonal conflict
42
taking the time to develop and send ethical, other-oriented messages is:
a strategy used by indiduals who quickly climb corporate ladders
a good way to manipulate superiors
recommended behaviour for managers
a technique for managing up