What are the 3 categories of environmental hazards?

Natural, chemical and biological

What 3 shared elements make up a workplace’s safety culture?

Beliefs, attitudes and practices

What is the formula for determining profit margin?

Profit Margin = (Revenue - Costs) ÷ Revenue × 100

Which of the following is NOT a reason why we need industry regulations?

To create and encourage competition

What are the 3 steps in a risk assessment?

Identification, analysis, evaluation

What is the definition of travel security?

Measures and protocols designed to protect travelers

What does a compliance audit do?

It thoroughly reviews a businesses operations

What is liability insurance?

Protection of businesses from financial losses

Which of the following is a common OSHA standard?

Personal protective equipment (PPE)

What is market analysis?

A systematic examination of market conditions and trends

What are the 4 components of travel technology?

Mobile application, booking, payment systems, customer service tools

What does OSHA stand for?

Occupational Safety & Health Administration

What does guest services refer to?

All interactions and assistance provided to travelers

What is a digital compliance tool?

A software/online system to help businesses meet legal standards

What are industry regulations?

Rule and guidelines that govern business operations

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Travel & Tourism MGMT Final Exam Prep

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Questions 25

Answers

1
Which of the following is an example of traditional media?
Websites
Photos
Mobile apps
Newspapers
2
What are the 3 categories of environmental hazards?
Social media, technology and traffic
Natural, chemical and biological
Marketing, advertising and trends
Financial, legal and emotional
3
What 3 shared elements make up a workplace’s safety culture?
Revenue, expense and profits
Beliefs, attitudes and practices
Dress code, lunch breaks and office layout
Sales targets, customer feedback and market trends
4
Who creates health codes?
City regulators
Business owner
Government
State regulators
5
What is the formula for determining profit margin?
Profit Margin = (Revenue - Costs) ÷ Revenue × 100
Profit Margin = Sales Price - Marketing Costs
Profit Margin = Assets ÷ Liabilities x 100
Total Revenue - Total Expenses = Profit Margin
6
Which of the following is NOT a component in a promotional mix?
Public relations
Product packaging
Personal selling
Advertising
7
What is the first step in CPR basics?
Call 911
Call your supervisor
Check if the scene is safe
Begin chest compressions
8
Which of the following is NOT an emerging trend in travel technology?
Virtual reality tours
POS Systems
Biometric systems
AI (artificial intelligence)
9
Which of the following is NOT a reason why we need industry regulations?
To build consumer trust
To create and encourage competition
To protect consumer safety
To prevent exploitation
10
What are the 3 steps in a risk assessment?
Opening, evaluation, closure
Analysis, evaluation, closure
Identification, analysis, evaluation
Identification, research, analysis
11
Which of the following is considered a physical risk in risk management?
Illness
Injury
Tornado
Cancellations
12
What is the definition of travel security?
Guidelines for booking vacations
Measures and protocols designed to protect travelers
Rules for selecting travel destinations
Discounts given to frequent travelers
13
What does FDA stand for?
Fast dining agency
Food delivery association
Federal drug administration
Food and drug administration
14
What does a compliance audit do?
It assesses the profitability of the business
It checks the company's marketing strategy
It thoroughly reviews a businesses operations
It evaluates employee satisfaction and morale
15
What is liability insurance?
A savings account for employees
A warranty for products sold by a business
Protection of businesses from financial losses
Property damage coverage
16
Which of the following is a common OSHA standard?
Dress code requirements
Vacation and holiday scheduling
Personal protective equipment (PPE)
Customer service phone etiquette
17
What is market analysis?
A process of setting prices for products and services
A strategy for designing company logos
A method for tracking employee performance
A systematic examination of market conditions and trends
18
What are the 4 components of travel technology?
Booking platforms, email, zoom, payment systems
POS systems, mobile applications, payment systems, zoom
Mobile application, booking, payment systems, customer service tools
Payment systems, mobile applications, microsoft teams, email
19
Which of the following is NOT a common communication tool?
Zoom
Canva
Microsoft Teams
Gmail
20
Technology refers to tools, devices and _______?
Systems
Modems
Computers
Services
21
What does OSHA stand for?
Occupational Standards & Hazard Association
Occupational Safety & Health Administration
Organization for Safety & Health Awareness
Office of Standardized Health Administration
22
What does guest services refer to?
All interactions and assistance provided to travelers within the hotel
All interactions and assistance provided to travelers
Face-to-face interactions with travelers
Online interaction with travelers
23
What is a digital compliance tool?
A software used for creating marketing campaigns
A software/online system to help businesses meet legal standards
A system for tracking employee hours
A tool for managing customer service feedback
24
What are industry regulations?
A list of popular companies in the industry
The steps to start your own business
Rule and guidelines that govern business operations
Tools and equipment used in the workplace
25
Which of the following is NOT a common workplace emergency?
Power outage
Late lunch deliveries
Fire
Chemical spill

Travel & Tourism MGMT Final Exam Prep Flashcards | StudBud