What good are NOT allowed in a customers hand luggage?

Corkscrew, Knife, Fireworks, Non-safety matches

Why do you need to think about seating if a plane is not full

passengers need to be evenly distributed to keep balance

What are the 4 types of Shengen Visas?

Transit, Airport Transit, Short Period, Long Period

What are the details included on a bag tag?

Name, destination, AAA security number

Allows you to travel into different countries

What is Computerised/self service check in?

A passenger using a Kiosk at the airport to check in

What is unacceptable hold baggage

Too big, too heavy, inadequately packed, fragile

Why can't an obese passenger sit on an emergency exit?

Slow other passengers down, too weak, airline regulation

What are the seating methods used?

Seat Allocation, Seat Selection, Manual, Computerised, Free

What are the different types of baggage labels?

Priority, Heavy, Limited Release, Fragile, Stand by, Shocon

What Items may require special handling?

Bikes, Camping Equipment, Car Seats, Push Chair, Wheelchair

What MUST you check on a passengers passport?

Name, D.O.B, expiry date, photo, condition

What is Seat Selection

Choose seats online before you travel

A passenger checking themselves in online at home

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Airport Check in Services

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Questions 20

Answers

1
What good are NOT allowed in a customers hand luggage?
Liquids under 100ml, scissors with blades less then 6cm
Safety matches, Sewing needle, Knitting needles
Corkscrew, Knife, Fireworks, Non-safety matches
2
Why do you need to think about seating if a plane is not full
passengers can move about on board
passengers can sit with their friends
cabin crew can get down the isles
passengers need to be evenly distributed to keep balance
3
What is the heaviest a hold bag can weigh?
32kg
15kg
20kg
25kg
4
What are the 4 types of Shengen Visas?
Transit, Airport Transit, Short Period, Long Period
Transit, Driving, Flying, Short Stay
Short stay, long stay, travelling, driving
Airport, Holiday, Business, VFR
5
What are the details included on a bag tag?
Name, location, flight
Name, destination, AAA security number
Name, destination, time
Name, destination, seat number
6
What is a Visa?
A ticket
Allows you to travel into different countries
A document you have to have
You need it to fly
7
What is Computerised/self service check in?
A passenger checking in online at home
A PSA checking a passenger in
A passenger using a Kiosk at the airport to check in
8
What is the average hand baggage allowance?
15kg
5kg
10kg
7kg
9
What is unacceptable hold baggage
Too big, too heavy, inadequately packed, fragile
Damaged, Broken Locks, Fragile, Too Big
Bikes, Buggies, Wheelchairs, Fragile
Sports equipment, Guns, Fragile, Too heavy
10
Why can't an obese passenger sit on an emergency exit?
Slow other passengers down, too weak, airline regulation
Airline regulation, arms won't reach the door
May fall over
They may get stuck in their seat
11
Where would an unaccompanied minor sit on a plane?
Near to cabin crew
By the emergency exits
On their own
In the middle of a plane
12
What are the different status' you may find on a passengers ticket?
OK, JG, RS, PO
OK, LM, FG, RD
OK, LG, RP, OR
OK, RQ, NS, SL
13
What is Manual Check in?
A passenger checking themselves in online at home
A PSA checking a passenger in
A passenger using a self check in machine at the airport
14
What are the seating methods used?
Seat allocation, computerised, free for all, emergency exits
Seat choice, Seat given, pick on line, swap at the gate
Emergency exits, free seating, computerised, manual
Seat Allocation, Seat Selection, Manual, Computerised, Free
15
What are the different types of baggage labels?
Limited Release, stand by, large, small, first on, last off
Heavy, Light, Large, Damaged, Animal
Priority, Heavy, Limited Release, Fragile, Stand by, Shocon
Priority, Heavy, First on, Last off, Fragile
16
What Items may require special handling?
Bikes, Camping Equipment, Car Seats, Push Chair, Wheelchair
Camping equipment, suitcase, Food, Flippers
Wheelchair, Sports equipment, Food, Drinks
Suitcase, Handbag, Trunkie, Buggy
17
What MUST you check on a passengers passport?
Name, D.O.B, expiry date, photo, condition
Where they have been on holiday before and when
D.O.B, expiry date, stamps, place of birth
Name, stamps, place of birth, condition
18
What is Seat Selection
Travel agent chooses your seat
Choose your seat once you board
PSA chooses your seat
Choose seats online before you travel
19
What MUST be asked at check in?
Security Questions
If they are scared of flying
If they would like an isle or a window seat
If they had a good journey to the airport
20
What is E Check in?
A passenger checking themselves in online at home
A PSA checking a passenger in
A passenger using a self service kiosk at the airport

Airport Check in Services Flashcards | StudBud