CS Review

When does the website invitation email expire?

If a customer sent back a total peak performance on day 95, who approves a refund?

What is the cost to reroute an order?

Tracking shows order lost 12 days ago with no other info. Who approves a reship?

If a package shows delivered but they dont have it, what should you do?

Member got a BUO in 2nd month with no presentation. Who can approve a goodwill reroute and refund?

When is it appropriate to say you are adding feedback to our "Customer improvement message board?"

Why would deleting cookies and temp files help?

Who approves a goodwill ARS label?

What does a 50% return hold prevent?

Re-enrollments can be done online

If a member calls because they got a reship and the original package, what should you do?

A member cannot use COA online

What is a resource before asking a Supervisor for help?

Enrollers can send an online enrollment invitation via text or email

It is your fault if the member gets a broken product

Who approves a 90-Day challenge refund?

Customers can submit an IMEA after they finish the enrollment

Whose fault is it if the member is unhappy about their order?

How long does a member have to print an ARS label?

Who pays for the return shipping to Melaleuca?

Who approves a goodwill reroute of BUO back to Melaleuca?

What is the deadline for Melaleuca to receive a cancellation?

Who approves a refund for notification fees back to MOP?

Which screen can you use to process a refund?

What is a reason an enroller could be directed to the follow up center for?

What % back in L$D do you get with the Melaleuca Visa card on Melaleuca purchases?

What info can you verify to change their email/username?

You can cancel an account on your own with Supervisor approval

When would it be appropiate to offer free shipping on an order?

Can you approve an exchange of products costing $30 with a difference of up to $10?

For customer convenience the digital ARS Label includes:

What are the two steps to cancel an order when it is in the committed status?

Enrollers can reset the passwords of their enrollees as long as we haven't gotten paperwork yet

A member can use convenience certificates online

Empathy should only be shown if there was a Melaleuca error

Why is the Health Care Savings Card beneficial to our customers?

Why would a return be zeroed out?

How can you reship a BUO #1 or BUO#2?

Where can members email their cancellation letter to?

A cancelled member cannot be refunded certificates

How much does an ARS label cost in Canada?

It is ok to use your cell phone at your desk as long as you're not on a call

You can print the CMA in the download and print center

Who handles the situation where a screw was found in the protein powder?

Dress for success every day because someone may interview you

Services help retain our customers

What should not be put in a customer request log?

Who approves a refund for NSF fees if it was a Melaleuca error?

What are the Core 4?