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Access Services Assessment Test Flashcards | StudBud
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Access Services Assessment Test
Access Services Assessment Test
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1
What must a student do before checking out a study room?
Inform the circulation desk and write contact info on the sign-up sheet
Inform the circulation desk and write class schedule on the sign-up sheet
Inform the tech services they want a study room
Inform tech services and write contact info on the sign-up sheet
2
How many printers are within the library study hall?
3
1
4
2
3
Patrons can renew CLICs books through oneSearch
False
True
4
What is the lost book fee for BCC?
Cost of the book + $10.00 processing fee
$85 replacement cost + $25.00 processing fee
$50.00
Cost of the book + $5.00 processing fee
5
Who wears the Black BCC ID?
Staff
Faculty
Special Programs (CUNY Start, Math Start, Future Now, etc.)
BCC Students/College Discovery
6
Only BCC students with a Green BCC ID card can borrow equipment (this excludes College Discovery students)
False
True
7
On what floor is the Law Classroom located?
2nd floor
1st floor
3rd floor
4th floor
8
How long does a CLICs request usually take?
2 days
4-6 weeks
1 week
3 days
9
How long is an ILL book request held for?
Five days
Ten days
16 weeks
Until the due date
10
What floors is the library located on in the North Hall building?
1st & 2nd
2nd & 3rd
3rd
1st & 3rd
11
How can users print if they forgot their Bronco ID? (method 2)
Pay library staff to print for them
Use the Bronco mobile app to print
Buy a $1 guest card at a BCC card station, add funds & use it to print
Buy a $1 guest card, add funds & activate it before printing
12
Faculty and staff are exempt from paying library fines
True
False
13
BCC users can borrow from BCC Library, CUNY Libraries (CLICS), SUNY Libraries, and Inter-library (ILLiad)
False
True
14
How are CLICs requests done?
Both A and C
In-person, with help from a Librarian
Circulation desk staff
Online using the library website
15
Select all the units within the library
learning, content, access, and resource & delivery services
learning, content, and center for learning & technology services
learning, content, and access services
learning, content, access, and archives & special collections services
16
What is needed to print in the library?
Any CUNY ID card, sufficient funds in their card
BCC ID card, insufficient funds in their card, & BCC email credentials
BCC ID card, sufficient funds in their card, & BCC email credentials
BCC ID card, sufficient funds in their card, & CUNYFIRST credentials
17
Interlibrary Loan lets BCC patrons request books, articles, media, and more from other libraries
False
True
18
Faculty can borrow a reserve book?
True
False
19
What is the role of the information desk?
Reshelf books & check printer paper levels
Provide info on library & campus services, plus campus navigation
Ensure study rooms are locked & chairs are pushed in
Provide info on library services, financial aid, & campus navigation
20
The BCC ID card is also known as Bronco ID
False
True
21
How many service desks are in the library?
2
1
4
3
22
All ILL loans must be returned to the campus it was picked up from
True
False
23
If a patron loses an ILL item, they must pay for the lost item
False
True
24
How many digits are there in a barcode?
16
18
12
14
25
Library staff members are required to answer telephone calls at assigned work station
False
True
26
Do we charge overdue fines for ILL books?
Yes
No, however, we charge fines if the book is lost
No
Yes, however, the fine can be waived
27
When replacing a lost book, what options is the patron given?
Replace the book with an exact copy or pay for the lost book fee
Call the library and negotiate down to the amount they can afford
Pay the amount on their library account
Ask for a payment plan that fits their budget
28
How many regular loan books can a patron borrow at a time?
three
As much as the patron can carry
five
ten
29
How many copy machines are located in the copier room?
six
four
seven
five
30
What is the role of the technology services desk?
Process book loans/returns; assist with tech, printing, & repairs
Process equipment loans/returns; assist with tech, printing, & homework
Loan laptops, iPads, & calculators; handle study rooms & tech assistance
Loan laptops, iPads, & books; assist with tech & printing
31
Where is the library located?
Lowe Hall Building
Colston Building
Roscoe Brown Student Center
North Hall & Library Building
32
If a patron goes to the shelf and looks for a book but cannot locate it, what should they do next?
Go to the circulation desk for assistance from a staff member
Purchase the book on Amazon
Request the book from a different library through oneSearch
Go to a different library
33
The library offers payment plans for library fines
True
False
34
Do part-time students get money for printing? If yes, how much?
Yes, $17.50
Yes, $17.25
Yes, $17.00
No
35
Which of the following is in an Alma Resource Sharing for CUNY Libraries?
Columbia
Yale University
NYU
SUNY
36
BCC can accept a lost book payment for another CUNY school’s book
False
True
37
How many scanning stations are located within the library study hall?
Three
One
Four
Two
38
What privileges do BCC students have?
all of the above
can print and use databases
can borrow books
can borrow equipment
39
How soon can a student check into their reserved study room?
B and C
10 minutes before their reserved time
5 minutes before their reserved time
30 minutes before their reserved time
40
What does ILL stand for?
None of the above
Inter-library Loan
Inter-loan Library
Inter-lost Loan
41
How do BCC users print in the library?
Log in with CUNYFIRST, send to printer, swipe physical Bronco ID
Log in with BCC email, send to printer, swipe physical Bronco ID
Log in with BCC email, send to printer, swipe mobile Bronco ID
Log in with BCC email, send to printer, scan physical Bronco ID
42
Where is the Bronco card station located in the library?
Down the hall right of circulation, past reference & copy room
Third floor near the law classroom
Next to the information desk
Down the hall left of tech services, past the library classroom
43
If a patron cannot pick up their CLICs book and request an extension on the hold date, can this be done? If so, by whom?
Yes, they can do it on their oneSearch account
Yes, they need to contact a librarian at BCC
Yes, they need to contact the circulation desk
No, they must pick it up by the expiry date
44
What is the loan period for reserve items?
3 hours or 3 weeks depending on the item
3 hours
16 weeks
3 hours or 3 days depending on the item
45
Patrons can still borrow if they forget their EMPLID or BCC/CUNY ID card
True
False
46
A CLICs book can be returned to any CUNY campus
True
False
47
Where are the restrooms located?
2nd fl: Between Circulation & entrance 3rd fl: Between stairs & leisure
2nd fl: Between Tech Services & stairs, and across from reference
3rd fl: Next to law classroom & between stairs & leisure shelves
2nd fl: Between Tech Services & stairs 3rd fl: Between stairs & leisure
48
What should you do if you receive the message “item is not loanable” when trying to check out an item?
Ask another staff member to make the item loanable
Inform the user that the item cannot be loaned out
Let the user borrow the item & tell them that it cannot leave the library
Desensitize the item and hand it over to the user
49
Who wears the Blue BCC ID?
Special Programs (CUNY Start, Math Start, Future Now, etc.)
Staff
BCC Students/College Discovery
Faculty
50
What privileges do BCC faculty and staff have?
B and C
can print and use databases
can borrow books
can borrow equipment
51
If a patron loses a CLICs book, what must they do?
Ignore it. The school won’t miss the book
Contact the CUNY library, which owns the book
Replace the book and present the new copy to the owner of the lost book
Mail a check to the library in the amount you think is the book's value
52
What is the role of the reference desk?
Help users find books, articles, & cite sources; assist with databases
Assist with essay writing & using library databases
Help users with databases & articles; circulate library materials
Help users find books, articles, & reserve study rooms on LibCal
53
The library has restrooms
False
True
54
What is the maximum duration for the study room?
4 hours
45 minutes
1 hour
2 hours
55
Kay comes to the circulation desk to pick up her ILL loan. The ILL slip says, “Library Use Only.” What should you do?
Ignore what the slip says and proceed to check out the book
Just hand the book over to Kay
Tell Kay the slip states, “library use Only,” and you check it out
Tell Kay the book cannot leave the library as per the sender's instructions
56
When is an ILL loan not renewable?
When BCC staff decides that the book has been out on loan for too long
When the lending library rejects a renewal request
A and B
When the lending library is recalling the book
57
What floor is the Microfilm reader located on?
3rd floor
1st floor
2nd floor
2nd and 3rd floor
58
Tara wants to check out books, but her BCC ID shows an expired account. What do you do?
Update the patron's account expiration date
Withhold items and report the incident to the supervisor
Check out items to another active account
Ignore the system notice and check out the items
59
What floor are the Archives and Special Collections located on?
3rd floor
1st floor
2nd floor
4th floor
60
Who can make a CLICs request?
All of the above
SUNY students, faculty, and staff
CUNY students, faculty, and staff
CUNY retirees – PSC only
61
What is the role of the circulation desk?
Loan & return books, laptops, calculators & open study rooms for patrons
Loan & return books, DVDs, headphones; process ELD requests in Alma
Loan & return books, DVDs, headphones; process ELD & ILL requests in Alma
Loan & return reference books, headphones; process ELD requests in Alma
62
How do you book/reserve a study room?
Online/QR code scan
Over the phone
All of the above
In-person
63
Visiting scholars can borrow with a department letter & a library account, limited to BCC libraries
True
False
64
Do we charge for overdue CLICs books?
Yes, but they must be paid directly at the owning library
Yes, the fine can accrue interest if not paid immediately
Yes
No, the fine is waived
65
In Alma, can library staff renew CLICs books?
False, CLICS books can only renewed by the patron
False, CLICS books can only be renewed by librarians
True, all CLICS books can be renewed by staff at any CUNY library
False, CLICS books can only be renewed by staff at the owning CUNY library
66
Henry returns an ILL book, but he has the other volume at home. What do you do?
Put the book on hold until he returns the second volume
Tell Henry he must return both volumes to close the ILL transaction
Accept the book but don’t check it in until he brings the second
Explain both books must be returned together as a set
67
Where are the copy machines located?
Room 241
Room 240
Room 214
Room 204
68
CUNY Language Immersion Programs at BCC offer ESL courses and are part of Universal Privileges
True
False
69
Do we collect fines for late returns of a reserved item? If so, what is the fine?
Yes, $15
No
Yes, $0.10/min
Yes, $0.20/min
70
The library offers free printing
True
False
71
How many renewals are allowed for a regular loan book?
none
one
unlimited
two
72
What are acceptable greetings when answering the telephone at circulation?
Hello, how can I help you?
"Bronx Community College" or "BCC Library Circulation Desk"
May I help you?
All except A
73
What should you do if you cannot find a patron account in Alma?
Attempt to find user in other institution
B and C
Report incident to supervisor
Decline services
74
BCC Alumni can borrow from every CUNY library
False
True
75
Who can pick up an ILL loan request?
Friend
Library staff
Anyone
the requester or assigned proxy user
76
Who wears the Green BCC ID?
Special Programs (CUNY Start, Math Start, Future Now, etc.)
Staff
Faculty
BCC Students/College Discovery
77
Non-BCC College students/staff or faculty can purchase a Bronco ID card to print, or copy.
True
False
78
How many color printers are in the library?
Three
One
Two
Five
79
Sam wants to check out a book at Circulation, but you see it’s a reference book. What do you tell him?
Ask Sam why he needs the book
Say nothing, desensitize it, and hand it back
Check out the book & override the system message
Inform Sam it's non-circulating & for library use only
80
How are books renewed?
Over the phone and online through oneSearch
In-person and online through oneSearch
In-person only
Online through oneSearch and via email request
81
Can a reserve item be renewed?
Can be renewable at any time
Renewable only at the professor’s discretion
No
Renewable only at staff discretion
82
Someone else (third party) can pick up a CLICs book beside the requester
False
True
83
What is the difference between Returns and Scan In?
Returns: Check-in items Scan In: Check out borrowed items
Returns: Check-in items Scan In: Process CLICS & display info
Returns: Check-in items Scan In: Process ILL & display item info
Returns: Check-in items Scan In: Display item info
84
The reserve collection has course materials for BCC students, with loan periods of 3 hours (in-library use) or 3 days
True
False
85
How many digits does an EMPLID ID have?
eight
seven
five
six
86
The library charges for overdue regular loan books
True
False
87
What does CLICS stand for?
Campus Library Inter-Campus Service
Campus Loans Inter-Campus Service
CUNY Libraries Inter-Campus Service
CUNY Loans Inter-Campus Service
88
Are books the only item in the reserve collection? If not, what else are there?
No, there are also e-books, book chapters, and reference books
No, there are also e-books and book chapters
No, there are also e-books, book chapters, and journal articles
Yes
89
Select the correct list of study room numbers
520, 521, 522, 524, 525, 530
214, 216, 219, 226, 230, 233
214, 216, 219, 225, 230, 233
214, 216, 282, 225, 230, 233
90
Where do patrons go to pay a library fine?
Tech Services desk
Circulation desk
Bursar
A and B
91
A patron can request a CLICs book to be picked up at any CUNY campus
False
True
92
How long after the due date does it take for a book to be presumed lost in Alma?
20 days
60 days
10 days
7 days
93
Is there a strict policy that requires students to reserve study room space in advance?
False
True
94
Who can book/reserve a study room?
B and C
Staff/Faculty
All patrons of the library
Current BCC Students
95
How are ILL loans renewed?
B or C
Online via the patron’s ILL account
Email the ILL manager
In person at the circulation desk
96
What is an EMPLID ID?
Unique CUNY ID for students, faculty & staff in CUNYFIRST
Unique BCC ID for students, faculty & staff in CUNYFIRST
Your social security number
Unique NYS ID for students, faculty & staff in CUNYFIRST
97
What is resource sharing?
Borrow materials from New York Public Libraries
Borrow materials from other CUNY libraries
Borrow materials from SUNY libraries
Borrow materials from CUNY and SUNY libraries
98
What is the standard hold-shelf time-period for a CLICs item?
two weeks
one week
five days
ten days
99
How many black and white printers are in library?
Two
Three
Five
Four
100
How many study rooms does the library have?
Sixteen
Twenty
Nineteen
Eighteen
101
What is the loan period for regular loan items?
four weeks
three months
16 weeks
28 days
102
How can users print if they forgot their Bronco ID? (method 1)
Advise the user to go print at Walgreens or CVS
Library staff may offer a one-time printing courtesy
BCC users can print using their mobile ID
All of the above
103
On what floor is the library office located?
2nd floor
1st and 2nd floor
3rd floor
2nd and 3rd floor
104
The library charges for scanning
True
False
105
How can a non-BCC student print in the library?
Purchase a guest card, use the guest computer, print with the guest card
Go to a different building
Asking a BCC student if they can use their Bronco ID to print
Purchase a guest card, use any computer, print with the guest card
106
What may cause a student to be blocked from booking a study room?
Fines/lost book or equipment fines
Multiple late returns of a study room keycard
Disregard for study room policy
B and C
107
How can users print if they have insufficient funds on their Bronco ID?
Refill at a BCC card station or online using E-Accounts via the BCC website
Use a credit card to print
Wait until next semester for funds to reload after tuition payment
Refill Bronco card at any BCC card station
108
Who can borrow books?
BCC College Prep programs, BCC alumni, and CUNY Retirees (PSC only)
All of the above
Current SUNY Empire students, faculty, and staff
Current CUNY students, faculty, and staff
109
What should you do if a note pops up when accessing a patron’s account?
Read it and proceed accordingly
Tell the patron you can’t help them
Ask for assistance from a colleague or supervisor
Ignore it and proceed to help the patron
110
How many restrooms does the library have?
two
eight
four
six
111
To see letters sent out to patrons where do you go in Alma?
User Detail --> notes tab
User Detail --> attachments tab
User Detail --> history tab
User Detail --> blocks tab
112
A patron wants to borrow a reserve book, but their account has fines and a lost book. What do you do?
Yell at the patron for not returning library property
Deny checkout because they are untrustworthy
Criticize the patron for being careless
Inform them they must return or pay for lost items before borrowing
113
How much money is given to full-time students per semester for printing?
$35.00
$30.00
$33.00
$55.00
114
What information do you need to log into your ILL account?
Bronco login credentials
Gmail login
CUNYfirst login
Outlook login
115
How long does a student have before their study room reservation is canceled?
10 minutes after their reservation time
15 minutes before their reservation time
5 minutes before their reservation time
15 minutes after their reservation time
116
What do you need to locate/access a patron’s account?
class schedule
name, EMPLID, or barcode
barcode
bursar bill
117
Abby wants to check out a reference book but it's non-circulating. What do you do?
Suggest purchasing the book instead
Both A & B
Suggest requesting the book on OneSearch
Suggest scanning or copying needed pages
118
Who can make an ILL request?
BCC students, faculty, and staff
A and C
BCC alumni
CUNY retirees – PSC only
119
What do you need to borrow books?
Bursar Bill & EMPLID
Class Schedule & EMPLID
Valid BCC/CUNY ID & EMPLID
State ID & EMPLID
120
What do you select to begin checkout, a crucial part of our service?
Fulfillment --> Scan-In Items
Fulfillment --> Manage Patron Services
Fulfillment --> Returns
Fulfillment --> Manage In-Process Items
121
A patron can pick up an ILL loan request at any CUNY campus
False
True
122
What privileges do special program students have? (CUNY Start, Math Start, Future Now, etc.)
can borrow BCC books
can borrow equipment
can print and use databases
B and C
123
Who wears the Purple BCC ID?
Faculty
Special Programs (CUNY Start, Math Start, Future Now, etc.)
BCC Students/College Discovery
Staff
124
A barcode is a unique set of numbers that identifies library materials & ensures they are linked in the library database
True
False
125
How many reserve books can you borrow at a time?
one
two
all of the above
three
126
How do you add/update information to a patron’s account?
Fulfillment --> Manage Patron Services --> Submit Request
Fulfillment --> Manage Patron Services --> Refresh Blocks/Notes
Fulfillment --> Manage Patron Services --> Edit User Info
Fulfillment --> Manage Patron Services --> Add/Renew Patron Role
127
Within Fulfillment working area, what does the “use proxy” function do?
Allow checkout to pre-approved users picking up for another user
Register new patrons for fulfillment services
Has no functional use
None of the above
