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1
Temporary board up and cover up of damaged properties should be ___
Screwed directly into exterior facade
Made from 1" marine grade plywood
Strong causing little to no additional damage
Attached with as many fasteners as possible
2
Elevated humidity and increased temperatures can cause __
Odors to become more transitional
Odors to become more dangerous
Odors to become more detectable
Odors to become less noticeable
3
Who requires all US companies to issue safety eq., train on how to use PPE and issue a written HAZCOM program?
AHSO
NADCA
OSHA
FDIC
4
When wooden structural members are charred, depending on severity of damage, options include __
The components should be sistered or scabbed
Cleaned, deodorized, sealed and painted as soon as possible
Scraped and sealed before removing, disposal and replacement
Scraped prior to sealing, cleaned using media blasting or replaced
5
You should also consider contacting the local appropriate agencies (fire, security, alarm company)
Before using a thermal fogger
Before using an encapsulation fogger
Before using a ULV fogger
Before using and ozone generator
6
Normally our client is ____
The property owner and the insurance adjuster
The insurance company and the mortgage company
The person on the insurance policy or assigned agent
Assigned agent or the insurance adjuster and lein holder
7
To ensure proper chemical dilution, use ___
Measuring cups and follow directions
Whatever feels appropriate to the task
Professional judgment at all times
Best guess and opinion at all times
8
Restorers may obtain the most accurate information about chemical safety from _____
Training, Label and EPA
SDS, Training and EPA
EPA, FDA and SDS
SDS, Label and Training
9
After testing in an inconspicuous area, you can use these products to clean vinyl wall coverings
Alkaline dry solvents
Circular overlapping patterns using dry solvents
Mild to more aggresive acid-based cleaners
Mild to more aggresive alkaline cleaners
10
A solution's PH is directly based on its ____
Solubility in solution of acid
Solubility in a solution of oil
Solubility in a solution of ozone
Solubility in a solution of water
11
Safety concerns of excessive petroleum-based thermal fogging can be ___
Respiratory hazard, explosion, malodors
Oily residue, malodors, explosion
Malodors, respiratory hazard, explosion
Oily residue, respiratory hazard, explosion
12
Removal of charred, non-salvageable items does several things __
Removes unsightly reminders and helps prevent decontamination issues
Eliminates the technician's need for cleaning and deodorizing surfaces
Removes unsightly reminders and helps prevent cross contamination
Reduces the need for sealing and painting all remaining surfaces
13
Lower levels of oxygen during combustion will __
Increase the amount of soot to be cleaned
Make cleaning efforts easier after the fire is out
Cause high density synthetics to melt
Make no difference in the amount of soot present
14
What are 2 potential invisible unseen safety hazards likely released into the air during demo?
Aerosols and asbestos
Lead and aerosols
Asbestos and methane gas
Lead and asbestos
15
After dry-soil removal, interior masonry or brick walls with mortar joints respond best to __
Wire brushing or media blasting
Cleaning with a volatile wet solvent only
Soft scrub techniques
HEPA scrubbing and wet solvents
16
All products are to be stored _____
In secure locations in spray containers only
In properly labeled containers and kept secure
In single use containers and kept in work areas
Labeled containers with manufacturers contact
17
While burning, which materials will produce a thick, heavy, black, smeary residue ___ ?
Synthetic
Synergetic
Protein
Natural
18
____ is a gaseous oxidizing agent with the chemical symbol O3
Oxygen
Ozone
Synthetic
Hydroxyl
19
All surfaces including masonry have to be __ before final inspection can be made.
Dry
Diffuse
Wick
Acclimate
20
If aggressive cleaning techniques are used on structural surfaces like textured ceilings, the structural components will
Change color
Clean
Deteriorate
Become stronger
21
When using any device like ULVs, ozone gas, and thermal foggers, the areas being treated must be ___
Vacated by all occupants
Vacated by people and pets
Vacated by pets and plants
Vacated by no one
22
When cleaning kitchen vent hoods and HVAC systems, you must __.
include mechanical components when cleaning
All of the above
include the interior surfaces when cleaning
include ducting and replace filters when cleaning
23
What is used as a fire retardant in materials until 1977?
Steel wool
Asbestos
Rock wool
Fire stop
24
The malfunction of a oil fired furnace is referred to as a ___.
Puff back
Puff black
Back fire
Back draft
25
Plastic items exposed to high heat/smoke ___
Could discolor and often turn soft irreversibly
Could discolor and often turn blue irreversibly
Could discolor and often turn yellow irreversibly
Could discolor and often turn acidic irreversibly
26
In determining the amount of smoke penetration throughout a structure you must consider __
Complications, complexities and limitations imposed by the adjuster
The proximity of items to the heat line generated by the fire
The location of the exothermic reaction to the boundary layers
The ergonomic specifics generated by the chain reaction of the fire
27
The most important PPE to wear in work areas where toxic particles may exist is __
Respirators with HEPA filters and appropriate vapor cartridges
Safety goggles, hard hats and leather work gloves and N95 mask
Vapor cartridges, safety goggles, leather work gloves and N95 mask
N95 mask, protective suit, safety goggles and vapor cartridge
28
Ozone gas has been reported to be detrimental to __
Natural rubber, pets, insects, tiles
Pets, people, natural rubber
People, plants, pets, insects only
Insects, people, natural rubber
29
What is a complication when it comes to unfinished areas in a structure like, attics, crawlspaces and basements?
Unfinished items, accesibility and non-porous surfaces
Accessibility and unfinished items
Porous surfaces, unfinished irregular surfaces and accessibility
Rough surfaces and accessibility
30
Acid based cleaning products can be used on tile flooring, the grout or __
Brass and copper finishes
Most any surfaces
Stained wood
Aluminum frames
31
On projects with strong odors, the best approach would be __
Pairing agents and olfactory agents
Use Chlorine bleach
Use hydrogen peroxide
Combination of techniques
32
As smoke from combustion interacts with moisture in the air it may become ___
Alkaline
Acidic
Unaffected
Neutral
33
When determining the amount of time, effort and money spent on restoration you have to consider __
Antique/appreciated value, sentimental value and actual value
Antique/appreciated value, Adjuster's value and actual value
Actual value, antique/appreciated value and diminished value
Adjuster's value, sentimental value and actual value
34
In the US _____ was often incorporated into paint prior to the year 1978.
Methane gas
Aerosols
Lead
Asbestos
35
These combine with and change a malodorous substance to create a new odorless compound
Masking agents
Pairing agents
Solvent agents
Olfactory agents
36
It is important that you consider that smoke odor can penetrate into
Soft goods only
Warmer surfaces only
Inaccessible spaces
Non-porous surfaces
37
Mitigation procedures are services to reduce the damage and cost to a damaged item and can include __
Freeze protection, corrosion control and board-up
Corrosion control, board-up and cleaning with peroxide products
Installing an ozone generator and cleaning with dihydrogen oxide
Board-up, freeze protection and cleaning with dihydrogen oxide
38
The most complicated odor a technician will have to address is ___
Protein cook down
Synthetic smokes
Acidic compounds
Psychological
39
When working for a chemically sensitive client, you must have __
Implied consent
Tortious consent
Deferred consent
Informed consent
40
When cleaning protein fires, in order to effectively remove residue ___
Place an ozone generator in the room first and run for 24 hours
Through wet cleaning with degreasing agents is required
Cleaning with VOC counteractant agents will be required
Application of a neutral solvent with 000 steel wool is required
41
Typically, the size of particulate matter produced by fire is ___?
0.1 - 4 microns
1 - 12 microns
2 - 20 microns
.4 - 1 microns
42
What does NADCA stand for?
National Air Dispersement Cleaners Association
National Air Duct Cleaners Association
National Air Duct Comparative Appliances
National Air Dispersement Contamination Association
43
A restorer's ultimate responsibility is ______
To preserve the color, texture and feel of the fabric or surface
To assist the customer in replacing as many items as possible
To preserve the texture and surface of structural components
To work with the insurance company to reduce the cost of the claim
44
You can count on being asked by clients, "can you clean this?" you should reply ___
I have seen much worse and usually have successful results
I will test and once finished we will inspect the results
If it gets dirty, I can clean it, if it gets wet, I can dry it
Show the customer your IICRC certification card
45
Acids clean by ___
Stitching
Sketching
Itching
Etching
46
When conveying customer's possessions to another facility, employees should ___
Stack wood items directly on top of metal and glass furnishings
Carefully protect and secure each item
Pack contents as tightly as possible into the cargo area
Use duct tape or similar products to secure doors and drawers
47
What does ICE stand for?
Identify, Compare & Eliminate
Investigate, Communicate & Eliminate
Investigate, Compare & Evacuate
Identify, Communicate & Eliminate
48
When HVAC mechanicals have to be taken apart to be cleaned, they should be __.
Addressed following NASA published standards
Addressed following NADCA published standards
Addressed following IICRC published standards
Addressed following FIFRA published standards
49
Food, medication and cosmetics exposed to heat from fire should be __
Disposed of after proper documentation
Donated to foreign charities
Flushed down the toilet ASAP
Consumed as soon as possible
50
Ozone is __
Produced on location electrically by a generator
Made on location by a generator
Made on location synergistically by a generator
Produced on location synergistically by a generator
51
The three components needed for combustion are ___?
Chain reaction, fuel and heat
Fuel, O2 and chain reaction
Combustion source, oxygen and fuel
O3, fuel and combustion source
52
Smoke is the by-product of ___
Incomplete reduction
Incomplete combustion
Incomplete recycling
Incomplete resolution
53
Agents are often oils, gels, or solids impregnated with fragarances that evaporate of a period of time are called __
Pairing agents
Masking agents
Olfactory agents
Solvent agents
54
When using a concentrate, typically you should ___
Pour the concentrate in at the same time with the water
Pour water into the concentrate to ensure proper mixing
Pour the concentrate into the container of water
There is no specific order to mixing
55
Ozone is __
An oxidizing gas
An oxidizing solid
An oxidizing vapor molecule
An oxidizing liquid
56
Two gasses we know are produced in a fire and have been reported to be carcinogenic are __ ?
PAHs and DHO
VOCs and MVOCs
VOCs and PAHs
MVOCs and PAHs
57
In the US lead was often incorporated into paint formulations prior to the year ____?
1942
1978
2014
1492
58
Most deodorant products in fire cleaning contain ___
Pairing agents and ozone
Masking and pairing agents
Sent memory counteractants
Ozone and dihydrogen oxide
59
Machine using heat to produce an extremely fine dry fog using primarily petroleum-based products __
Ozone fogger
Thermal fogger
Hydroxyl fogger
ULV fogger
60
While working in areas containing loose soot residue it is highly recommended that __
You open doors & windows & set up positive pressure differentials
You place all work areas under pressure differentials and install fans
You use appropriate air quality controls, such as scrubbers and exhaust fan
You open doors & windows then install air scrubbers, dehus and fans
61
These bath and kitchen fixtures are easily stained by smoke and can be cleaned with soft scrubbing compounds.
Copper and brass
Fiberglass
Porcelain
Stainless Steel
62
Who is responsible for safety?
Your employer
OSHA
The EPA
Everyone
63
When working with wood products, whether content or structure, finished or unfinished, always work __
Side to side in grid patterns
Circular overlapping motions
From top to bottom
The direction of the wood grain
64
Atomizing machine creating droplets in the 8-15 micron ___
ULV fogger
Ozone fogger
Hydroxyl fogger
Thermal fogger
65
Products can be used on items like ceramic tile grout, and aluminum frames when alkaline cleaners are not satisfactory
Sealers
Acids
Pairing
Base
66
The most important thing a technician can bring to a jobsite is a __
Public adjuster
Work authorization
Proper attitude
Pairing agents
67
Typically, the most economical option is ______
Cleaning affected items
Replacing all affected areas
Disposing of all affected items
Refinishing all affected items
68
Walls painted with flat latex paint having light to moderate soot or smoke ___
HEPA vacuum visible areas as needed
Dry sponge first then switch to wet techniques if needed
All soft goods including sofas and mattresses
Clean with a volatile wet solvent only
69
If you have a client that claims chemical sensitivity, you should advise that they __
Speak with the insurance adjuster before returning to the structure
Return to the structure whenever they feel that it is safe to do so
Speak with the local health department before returning
Speak with their doctor prior to returning to the structure
70
No matter which cleaning technique you chose to utilize, you should always process a room by ___
With cleaning in circular patterns from the top down on all items
Starting at farthest point from the source as possible
Starting at the top, move to the walls, windows, doors, trim then floor
Floor, contents, ceilings, walls, windows, doors and then trim
71
Your processing and storage facility should be of adequate size and design that you can ___
Open storage vaults to confirm inventory counts
Have plenty of room for customer access
Store multiple projects at one time, maximizing your profits
Protect from cross contamination along with ease of access for clients
72
Moderate soot on gloss, semi-gloss and enamel painted surfaces are normally cleaned safely with a __
Neutral solution with a high PH
Degreaser and steel wool
High alkaline cleaner with a solvent
General purpose or degreaser
73
When cleaning exterior masonry the use of aggresive alkaline wet cleaning agents or __ works very well.
HEPA vacuum visible areas as needed
Media blasting
Soft scrub techniques
Clean with a volatile wet solvent only
74
What discolors nylons, dissolves wool and silk and can corrode metallic surfaces?
Dihydrogen oxide
Hydroxyls
Peroxide
Chlorine Bleach
75
The warmer smoke is naturally attracted to __
Warmer surfaces
Cooler surfaces
Dry surfaces
Wet surfaces
76
When working in enclosed areas with aggresive cleaning agents, technicians should ____
Ventilate the structure while processing the paperwork
Provide PPE to all occupants of the structure including adjusters
Use only all green products as approved by the EPA
Consider safety concerns for all occupants and wear appropriate PPE
77
Two gasses we know are produced in a fire and have been reported to be carcinogenic
Volatile organic compounds (VOC)
Dihydrogen oxide (DHO)
Polycyclic aromatic hydrocarbons (PAH)
Microbial volatile organic compounds (MVOC)
78
With worker and occupant safety being paramount, technicians shall __
Obtain approval to enter from the fire marshall
Obtain permission to enter from an IICRC approved IEP
Have an OSHA inspector provide a clearance letter
Check for safety hazards including structural issues
79
Ozone is ___
Lighter than air
Same as air
No comparison to air
Heavier than air
80
If smoke has become embedded within the finish a
HEPA Vacuum visible areas as needed and finish with a furniture polish
Usa a wood restoring cream/gel/compound 0000 steel wool, dry and polish
Ozone generator and sand paper can be used to return the finish to normal
Clean with a volatile wet solvent using 0000 steel wool, dry & polish
81
Typically, restoration efforts, cleaning, and deodorization should start ___
With cleaning from the top down on all items
The farthest point from the source possible
The origin area if released and safe to enter
Anywhere in the structure is as good as any
82
Once safety has been addressed, PPE selected, the first step prior to cleaning the walls would be __
Ozone the premises first
Take away and protect breakable items
Treat all surfaces with a peroxide solution
Start at the farthest point from the source possible
83
General purpose cleaners and degreasers are safely used to clean semi/high gloss paint and ___
Plastic, porcelain and other hard surfaces
Any unfinished content or structural item
Textured ceilings and uncoated wallpaper
All soft goods including sofas and mattresses
84
If odors are still persistent after cleaning efforts on painted surfaces, it will be necessary to apply a ___
Olfactory agents
Masking agents
Sealant agents
Pairing agents